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Folsom Lake Ford - Service Center
Folsom, CA
1,485 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,485 Reviews of Folsom Lake Ford - Service Center
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April 01, 2025
Lacey. Is a fantastic service writer and person. Her and Tommy treat their customers fantastically and they are so professional. I will definitely keep comi Is a fantastic service writer and person. Her and Tommy treat their customers fantastically and they are so professional. I will definitely keep coming back to see them. Thank you More
by CAMIMOM50
Verified CustomerEmployees Worked With
Internet sales person Anatoly
April 01, 2025
Everyone from the guy who brought me my car to Dave the Service Writer to James the guy who checked me in and kept me informed of what was happening was very friendly and professional. When an oil leak wa Service Writer to James the guy who checked me in and kept me informed of what was happening was very friendly and professional. When an oil leak was discovered during the 20,000 mi. checkup, they were able to schedule the diagnostic/repair appointment for the next day so I didn't have to come back again. More
by JSPERERA45
Employees Worked With
Dave Laughlin, James Willis
April 01, 2025
Much better experience than at Roseville Ford. Glad I bought my truck here. Wish ford would fix the wear problem with the 2024 f250’s Glad I bought my truck here. Wish ford would fix the wear problem with the 2024 f250’s More
by CALPOLYTHROWFAR1
Employees Worked With
Female service advisor
April 01, 2025
I bought service for my truck when I bought it-through 2028. To my surprise it was a good decision, it has worked out well 2028. To my surprise it was a good decision, it has worked out well More
by DANMURPHY052
April 01, 2025
i had a good experience with dropping off my truck and the service experience i had. the service experience i had. More
by TCRAFT1
Employees Worked With
March 31, 2025
Everything was great as always, This is the only place I go for service on my vehicles! go for service on my vehicles! More
by j
Employees Worked With
March 31, 2025
Great people great service and great pricing. They have a shuttle service that's great They have a shuttle service that's great More
by evalentin66
March 29, 2025
Once again we received EXCELLENT service and care from the number one service manager, James Willis, at Folsom Lake Ford. James always takes very good care of us and our cars. He is well informed, custome the number one service manager, James Willis, at Folsom Lake Ford. James always takes very good care of us and our cars. He is well informed, customer service driven, and just a super nice person. He truly wants his customers to feel special, and to know he will make sure their cars are properly serviced and maintained. When we got one of the cars back our FordPass app wouldn’t connect. I spent an hour on the phone with FordPass, who finally gave up and said the dealership would have to reset the modem. I called James and he walked me through a few steps that took all of 10 minutes. The app connected as expected. James will take care of you! More
by HRPUFFNSTUF
Employees Worked With
James Willis
