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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,270 Reviews

1,270 Reviews of Folsom Lake Ford - Service Center

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November 22, 2024

Service was provided on a timely basis, they were efficient and professional. I was satisfied with this visit More

by JAWATSON0426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! I'm thrilled to hear that your service experience at Folsom Lake Ford was timely, efficient, and professional. Your satisfaction means a lot to me. I look forward to seeing you again on your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 21, 2024

Louis in the service department was super, super helpful, thank you so very much for the help! More

by CLITTLETWO
Recommend Dealer
Yes
Employees Worked With
Louis
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Nov 22, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! I'm thrilled to hear that Louis in our service department provided you with such great assistance. At Folsom Lake Ford, I strive to deliver exceptional service, and it's wonderful to know that we met your expectations. I hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 21, 2024

Great service and communication. Job was well done on time as promised. Louis was awesome to work with. More

by LANSFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis
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Nov 22, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you received great service and communication at Folsom Lake Ford. It's fantastic to know that Louis made your experience enjoyable and that the job was completed on time as promised. I appreciate your feedback and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 21, 2024

I am happy with the service center and my service representative Nick you should give him a raise More

by MMUNOZ81356
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! I'm thrilled to hear that you had a positive experience with our service center and that Nick provided excellent service. I appreciate your feedback, and I'll make sure to pass your compliment along. I hope to see you again at Folsom Lake Ford! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 17, 2024

Super great, super fast, super convenient service. Excellent experience again. Will definitely be coming back. More

by MOESZY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy nares
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Nov 19, 2024 -

Folsom Lake Ford responded

Thank you so much for your wonderful review! We’re thrilled to hear that you had a super great and convenient experience at Folsom Lake Ford. We appreciate your loyalty and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 17, 2024

I have purchased several cars from Folsom Lake Ford. I have also used the service department for many years and always have had a positive experience. More

by SHARPER662
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda
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Nov 19, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you have consistently had positive experiences with both purchasing cars and using our service department at Folsom Lake Ford. Your loyalty means a lot to us, and we look forward to assisting you again in the future. If you have any questions or need assistance, don’t hesitate to reach out! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 17, 2024

I had a bazarre thing happen to my Explorer. I took it in to Folsom Lake and they were able to diagnose the issue and correct it. AS this was being done communication with Tpommy Nares my servic More

by BRADWARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We appreciate you taking the time to share your experience with us at Folsom Lake Ford. We're glad to hear that Tommy provided outstanding communication during your service visit for your Explorer. It's our goal to keep our customers informed and satisfied. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 17, 2024

The Service Department is a well oiled machine. A pleasure to work with. I will be back. More

by valrschiele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bridget and Rob are awesome.
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Nov 19, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! We’re thrilled to hear that you had such a positive experience with our Service Department at Folsom Lake Ford. It’s always a pleasure to serve our customers, and we look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 15, 2024

Great, very professional and fast service, quick service and efficient as well. Very happy with the service! More

by NELSAYED19
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

Folsom Lake Ford responded

Thank you for your positive feedback! I'm thrilled to hear that you experienced great and efficient service at Folsom Lake Ford. Your satisfaction is our priority, and I appreciate you taking the time to share your experience. I look forward to welcoming you back again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 15, 2024

Took care of everything. Highly professional dealership. Bridgette was amazing with every aspect of my repairs More

by wallace.ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridgette
Report | Print
Nov 18, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you had such a positive experience at Folsom Lake Ford. Bridgette truly strives to provide excellent service, and I'm glad she could assist you with your repairs. I appreciate your kind words and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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