Folsom Lake Ford - Service Center

Great service! Was able to schedule n appointment in reasonable amount of time. No wait upon arrival. James was great answering my questions before and afterwards Was able to schedule n appointment in reasonable amount of time. No wait upon arrival. James was great answering my questions before and afterwards and may sure I received all the services I required and were entitled to under my prepaid maintenance program. I elected to wait for my vehicle based on James estimate of the time it would take and his estimate was 100% correct. James also followed up with the next day to ensure I was completely satisfied. Great service! More

I had a good experience with my Service Advisor Dave Laughlin of Folsom Lake Ford. Dave helped me at every turn. I have a 2011 Ford F450 that had been sitting for some 5,6 years and not running. I wa Laughlin of Folsom Lake Ford. Dave helped me at every turn. I have a 2011 Ford F450 that had been sitting for some 5,6 years and not running. I was out of the FLF's pick-up/tow territory, so Dave came out to my home in Pilot Hill to start the F450. Dave advised me on using insurance. After the F450 was repaired at FLF, Dave helped me drive the truck 100s of miles to remove the warning lights on the dash - I know I put on some 300 miles myself and Dave more. There is more.....thank you Dave Laughlin. FLF pricing is high. More

Always great service and friendly staff. Highly recommend to everyone. The only Ford Service center I go to. Highly recommend to everyone. The only Ford Service center I go to. More

Great service by Dave Laughlin. Took care of the issue. Without any problems. Was very pleased and grateful Took care of the issue. Without any problems. Was very pleased and grateful More

Sacramento State Aquatic Center - Fleet Truck Purchase - Working with Rychard Rosado, was a very professional experience. He has patient while we got all the required signatures. We will definitely do Fle Working with Rychard Rosado, was a very professional experience. He has patient while we got all the required signatures. We will definitely do Fleet purchases with him in the future. More

Communication from the service advisor was great. And now my truck is in tip top shape thanks to Folsom Lake Ford. And now my truck is in tip top shape thanks to Folsom Lake Ford. More

James Willis provided outstanding service. He was personable,professional, and friendly. He clearly stood out well above the rest of the service department I dealt with. He was personable,professional, and friendly. He clearly stood out well above the rest of the service department I dealt with. More

James Willis goes above and beyond with his customer service. I didn’t feel like they were trying to sell me on anything extra. service. I didn’t feel like they were trying to sell me on anything extra. More

Very friendly service rep. He was able to help us get some issues sorted out with our warranty and get things fixed. We will be returning for all of our service needs. He was able to help us get some issues sorted out with our warranty and get things fixed. We will be returning for all of our service needs. More

Quick service as promised. The Quick Lane was as advertised. Oil change and tire rotation and out in an hour. - Thank you The Quick Lane was as advertised. Oil change and tire rotation and out in an hour. - Thank you More