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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,404 Reviews

1,404 Reviews of Folsom Lake Ford - Service Center

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February 15, 2025

Luis was amazing! Great customer service. I was in and out in less time than estimated. More

by DEBBIJO99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Feb 19, 2025 -

Folsom Lake Ford responded

Thank you, Debbi, for your fantastic review! We're thrilled to hear that you had a great experience with us and that our team provided exceptional service in a timely manner. At Folsom Lake Ford, we strive to exceed our customers' expectations. We look forward to welcoming you back for your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 15, 2025

James Wills was an excellent advisor and followed up with us!!! we told him we were short on vehicles...he got us in and out in record time with all service completed in a professional manor!!!! Would recomm More

by GREGDIMATTEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Feb 19, 2025 -

Folsom Lake Ford responded

Thank you, Greg! We truly appreciate your kind words about James and the team at Folsom Lake Ford. It's great to hear that we could assist you efficiently and professionally. We strive to provide excellent service and educate our staff continuously. Thank you for recommending us, and we look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 15, 2025

Easy and fast service without any drama or surprises. The dealer reached out to me on their own after I scheduled an online appointment asking if I wanted to include a recall service with the appointment More

by EANDERSEN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
lacey paton
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Feb 19, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm glad to hear that your experience at Folsom Lake Ford was easy and efficient, and it's great to know that our team proactively reached out to enhance your service. We appreciate you using your FordPass Rewards points, making the process even smoother. We look forward to seeing you again next time! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 15, 2025

Brigette doing what she does best, offering 5 star customer service! She always goes above and beyond to make sure the customers at Folsom Lake Ford can trust the work being done. More

by johnbreazeal1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigette Faye
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Feb 19, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear about your positive experience with Brigette at Folsom Lake Ford. She truly embodies our commitment to exceptional customer service by going above and beyond. We appreciate your support and hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 14, 2025

Like always great service and great people to help with any vehicle needs that come up. More

by j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear that you appreciate the great service and support from our team at Folsom Lake Ford. We look forward to assisting you with any of your vehicle needs in the future. Don't hesitate to come back and see us! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 14, 2025

They did a great gob. Kept me informed during there trouble shooting of the problem. More

by CMRBLUEEYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Huggins
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Feb 19, 2025 -

Folsom Lake Ford responded

Thank you for your positive feedback! I’m glad to hear that we kept you informed during the troubleshooting process. At Folsom Lake Ford, we strive to provide excellent communication and service. We appreciate your support and hope to assist you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 13, 2025

I went to this dealer b/c this was warrantee work, otherwise I would go to a local mechanic More

by richarddwright2115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember the name…..
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Feb 14, 2025 -

Folsom Lake Ford responded

Thank you for your feedback, Richard. At Folsom Lake Ford, we strive to provide the best care possible for all of our customers, and are disappointed to hear that your experience may not have reached the level of service we strive to achieve. If you have any further questions or concerns, please feel free to reach out to us directly. We appreciate your input. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 13, 2025

Nick in Service Department was so helpful! !! Kept us informed and listened to our concerns. More

by okrigbaum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick in service
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Feb 14, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that Nick in our Service Department was able to assist you and keep you informed. At Folsom Lake Ford, we strive to ensure our customers feel heard and valued. We hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 13, 2025

Due to Jim Z, Ford Service, found problems and got her fixed… Thank you Jim for all your help…Problem solver, the best. Thank you Jim Shipley More

by SHIPLEY.JL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Z , my service adviser
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Feb 14, 2025 -

Folsom Lake Ford responded

Thank you, Jim! We greatly appreciate your kind words and are thrilled to hear that Jim Z was able to assist you effectively. At Folsom Lake Ford, we pride ourselves on providing excellent service and problem-solving for our customers. We look forward to seeing you again for any future needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 11, 2025

I had a good experience with the check-in of the vehicle, completion of the service at the expected time, and information on what the extended maintenance plan includes. More

by SS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a good experience with the check-in process, timely completion of service, and clarity on the extended maintenance plan. At Folsom Lake Ford, we strive to provide excellent service and information to our customers. We appreciate your support and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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