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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,270 Reviews

1,270 Reviews of Folsom Lake Ford - Service Center

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November 24, 2024

Jim Z is awesome! I've been experiencing an annoying whistling noise coming from the passenger side door of my vehicle that started shortly after I first bought it. It More

by HKMORAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim "Z" Zerkovich
Nov 26, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear about your positive experience at Folsom Lake Ford. It’s great to know that Jim was able to address and resolve the whistling noise issue in your vehicle with such persistence. We truly appreciate your loyalty and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 23, 2024

James Willis was about the best experience I have ever had at any dealership I will continually be coming back to Folsom Lakeford because of James. I am not a family member or neighbor just a very satisf More

by GLENDA432
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James willis
Nov 26, 2024 -

Folsom Lake Ford responded

Thank you so much for your kind words! We’re thrilled to hear that you had such a great experience with James at Folsom Lake Ford. It’s wonderful to know that he was able to meet your needs efficiently. We look forward to welcoming you back in the future. Your satisfaction means the world to us! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 23, 2024

Great service, easy to drop off and use the shuttle service and pickup on a work day. More

by KELLY.M.BURHOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! We're thrilled to hear you had a great experience with our service and found our shuttle option convenient during your workday. At Folsom Lake Ford, we strive to make every visit seamless for our customers. We look forward to serving you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 23, 2024

FOLSUM LAKE FORD IS THE BEST DEALERSHIP. JAMES WILLIS IS THE BEST SERVICE MANAGER. END OF STORY HANDS DOWN OVER AND OUT! More

by MATTDOGGMDOGG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JAMES WILLIS
Nov 26, 2024 -

Folsom Lake Ford responded

Thank you for your fantastic review! We're thrilled to hear that you had such a great experience at Folsom Lake Ford and that James made a positive impact. Your kind words mean a lot to us. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 22, 2024

Sale was quick and easy and staff was great and friendly . I will highly recommend to others More

by Rajveer singh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nazar, conor
Nov 25, 2024 -

Folsom Lake Ford responded

Thank you, Rajveer, for your wonderful review! I'm thrilled to hear that your sale experience at Folsom Lake Ford was quick and easy, and that our staff made a positive impression. Your recommendation means a lot to me. I look forward to welcoming you back in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 22, 2024

Dave was very friendly and professional. Got the job done quickly and efficiently as promised More

by UAWLADYBUG
Recommend Dealer
Yes
Employees Worked With
Dave
Nov 25, 2024 -

Folsom Lake Ford responded

I appreciate your kind words about Folsom Lake Ford and our team. It's great to hear that you had a positive experience and that Dave provided friendly and efficient service. I look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 22, 2024

Jay ford was great in keeping us informed of the repairs needed and progress of the repair work. More

by cfiingram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay ford, 5stars service rep.
Nov 25, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! I appreciate you taking the time to share your experience with Jay at Folsom Lake Ford. It’s wonderful to hear that he kept you well-informed throughout the repair process. I look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 22, 2024

Was treated well and very promptly after I arrived for my appointment. My service Rep Bridget was wonderful. I would definitely recommend the dealer to family and friends. Thank you. More

by KEVINJBOONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridget
Nov 25, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! I'm thrilled to hear that you had a great experience with us at Folsom Lake Ford and that Bridget provided wonderful service. Your recommendation means a lot to me. I look forward to welcoming you and your family and friends back soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 22, 2024

Superb service from the moment I pulled up. My car was being serviced for a recall notice. I made my appointment. When I got there the service advisor pulled up all recalls on my vehicle and ga More

by tracy.eltagonde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kay
Nov 25, 2024 -

Folsom Lake Ford responded

Thank you for sharing your wonderful experience with us! I'm thrilled to hear that you received superb service during your recall appointment at Folsom Lake Ford. Our team strives to provide clear communication and a hassle-free experience, so it’s great to know that we met your expectations. I appreciate your kind words and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 22, 2024

Folsom Lake Ford consistently handles my service needs with excellent results in a timely manner. They are my go to service dealer. More

by djg2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kwaku Gaise
Nov 25, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I truly appreciate your continued trust in Folsom Lake Ford for your service needs. It's fantastic to hear that our team consistently provides you with excellent results in a timely manner. I look forward to helping you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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