Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Folsom Lake Ford - Service Center
Folsom, CA
1,594 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,594 Reviews of Folsom Lake Ford - Service Center
Sort by
June 13, 2025
Luis Legarda is always informative about my car (he has one too) and gets my car serviced quickly and efficiently. He answers my questions and makes every effort to make my experience a great one. one too) and gets my car serviced quickly and efficiently. He answers my questions and makes every effort to make my experience a great one. More
by psobelman
Verified CustomerEmployees Worked With
Luis Legarda
June 13, 2025
Excellent customer service from beginning to end. Service was completed in a timely manner as well. Service was completed in a timely manner as well. More
by KENNYBRANDENBURG
Employees Worked With
June 13, 2025
Service was started and finished on time per commitment. They did what they said they would and communicated promptly when completed. Well Done! They did what they said they would and communicated promptly when completed. Well Done! More
by ed.kurzenski
Employees Worked With
Other Employees :
The fellow working the Quick Lane desk at 0700 the day of my service is an excellent representative.
June 13, 2025
Luis was awesome, I had a recall on my f-150 and he got me in and out, I aslo had a engine light on my f350 and when I picked up my f150 i dropped off my f350 at the same time. both trucks are back in my d me in and out, I aslo had a engine light on my f350 and when I picked up my f150 i dropped off my f350 at the same time. both trucks are back in my driveway and everything is great More
by NRGELEC
June 12, 2025
Luis was great, very easy to talk with and his transparency was wonderful. Service was great until we went to pick the vehicle up. The car was covered in bird poop and when we asked why it was not transparency was wonderful. Service was great until we went to pick the vehicle up. The car was covered in bird poop and when we asked why it was not washed (it was clean when it was dropped off), the tech mumbled something about it not being on the order. It was so unprofessional and just gross. We left the dealership and immediately took it through the car wash. The car is now making a new noise that it wasn’t making before we took it in for maintenance so now we have to take it back with very little confidence that the customer service will be any better than it was. The exception to this review is Luis, he was fantastic. More
by nursekel04
Employees Worked With
Luis
June 11, 2025
Amazing experience. James Willis was outstanding! He really made me appreciate the dealership. Thank you James! James Willis was outstanding! He really made me appreciate the dealership. Thank you James! More
by dennis.doherty
June 10, 2025
They got me in and out right away and I was very happy with the service provided. with the service provided. More
by racbal1
Employees Worked With
