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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,270 Reviews

1,270 Reviews of Folsom Lake Ford - Service Center

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November 28, 2024

While doing the routine checking that accompanies an oil change, the mechanic noted a water leak. Noticing that and repairing it probably saved me from having a catastrophic engine seizure from overheating More

by Mcdave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Veilleux
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Dec 02, 2024 -

Folsom Lake Ford responded

Thank you for your review! We're glad to hear that our team at Folsom Lake Ford caught the water leak during your oil change. It's great to know that we could help prevent any potential issues with your engine. We appreciate your feedback and look forward to assisting you on your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 28, 2024

Nick Sexton did an excellent job. He was attentive, personable and professional. I would highly recommend Filsom Lake Ford. More

by TGB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Sexton
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Dec 02, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that Nick provided you with attentive, personable, and professional service. Your recommendation means a lot to us at Folsom Lake Ford. We look forward to welcoming you back soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 27, 2024

They did all that I asked. My car was ready on time. I was a happy camper. More

by C2SHNGC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
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Dec 02, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that our team at Folsom Lake Ford met your expectations and had your car ready on time. Your satisfaction is our priority, and we appreciate your kind words. We hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 26, 2024

Mr. Willis was very knowledgable, professional, and extremely helpful!! While waiting for routine maintenance to be completed, Mr. Willis went over new tire options an costs, was not over-selling some More

by RICHSOAPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Dec 02, 2024 -

Folsom Lake Ford responded

Thank you so much for your wonderful review! We’re thrilled to hear about your positive experience with Mr. Willis at Folsom Lake Ford. It's great to know that his professionalism and knowledge made your routine maintenance visit enjoyable while also providing valuable insights on tire options. We appreciate your kind words and hope to see you again soon for any of your automotive needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 26, 2024

Jaye was awesome to work with! He was very fast and professional. He kept me informed throughout the process with phone calls and emails. They fixed something that another dealersh More

by TYLERTANNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaye Ford
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Dec 02, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that Jaye provided you with exceptional service and kept you informed throughout the process. It's great to know that we could address the oversight from the other dealership. Your satisfaction is our priority at Folsom Lake Ford, and we look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 26, 2024

MY 10,OOO MILE CHECKUP WAS DONE IN A REASONABLE TIME. I WAS OFFERED REFRESHMENTS AND WAS MADE COMFORTABLE WHILE I WAITED. More

by CFLARSEN70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that your 10,000-mile checkup at Folsom Lake Ford was completed in a reasonable time and that you were made comfortable while waiting. We strive to offer the best service and refreshments for our customers. We look forward to welcoming you back for your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 26, 2024

Routine oil change and service but as always Brigette takes the best of care in keeping me informed on progress and stays on top of things. More

by TPowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigette Karen
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Dec 02, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear that Brigette provided you with exceptional service during your routine oil change and service. At Folsom Lake Ford, we take pride in keeping our customers informed and ensuring a smooth experience. We look forward to seeing you again for your next service! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 26, 2024

This dealership is the only place I trust to do my service and maintenance because they always perform quality work More

by LACEY BROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Folsom Lake Ford responded

Thank you so much for your wonderful review! We truly appreciate your trust in Folsom Lake Ford for your service and maintenance needs. It's great to hear that you consistently experience quality work from our team. We look forward to seeing you again for your next service visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 25, 2024

Service was great as usual. I’ll never answer another survey if you insist on sending cookies to track me from dealer rater. Good bye. More

by V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwaku
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Nov 27, 2024 -

Folsom Lake Ford responded

Thank you for your feedback! I'm glad to hear that you had a great experience with our service at Folsom Lake Ford. I respect your decision regarding surveys and appreciate you taking the time to share your thoughts. If you have any further concerns or need assistance, feel free to reach out. I hope to see you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 24, 2024

excellent for the warranty work, provided a free oil change, communication between Nick and the parts department needs improvement from the parts department More

by PEPHILLIPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Sexton
Report | Print
Nov 26, 2024 -

Folsom Lake Ford responded

Thank you for your feedback! We're glad to hear that you had an excellent experience with the warranty work and appreciated the free oil change at Folsom Lake Ford. We also value your input regarding communication between Nick and our parts department and will ensure it is addressed. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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