Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,485 Reviews

1,485 Reviews of Folsom Lake Ford - Service Center

Sort by
April 15, 2025

The service advisor went above and beyond. They provide drinks and snacks while you wait. More

by smfenste
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
His name was K (for short)
Report | Print
Apr 15, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We’re thrilled to hear that our service advisor went above and beyond to make your visit enjoyable at Folsom Lake Ford. Providing drinks and snacks is just one of the ways we aim to enhance our customers' experience. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 15, 2025

Folsom Lake Ford Service has consistently provided excellent care for my vehicles. Service Manager Mike Z. is outstanding—knowledgeable, kind, considerate, and incredibly helpful. I am grateful for th More

by NJSINGSLEAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Z
Report | Print
Apr 16, 2025 -

Folsom Lake Ford responded

Thank you so much for your wonderful review! We truly appreciate your kind words about our Service Manager Mike Z. and the consistently excellent care you receive at Folsom Lake Ford. It's our goal to provide knowledgeable and considerate service, and we're thrilled to hear that Mike has been a great help to you. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 14, 2025

Folsom Lake Ford is the best dealership I've ever delt with! They're service department is amazing and the quality of work is top notch! More

by DAVIDBUDMARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Archie Schuster and David Laughlin
Report | Print
Apr 15, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review, David! We truly appreciate your kind words about our service department and the quality of work at Folsom Lake Ford. We’re thrilled to hear that you had such a positive experience. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 14, 2025

Staff was friendly but interior “lounge” was dreadful. Parking lot is crowded and confusing. They need clear signage. More

by z.richardson07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2025 -

Folsom Lake Ford responded

Thank you for your feedback. We appreciate your compliments on our friendly staff at Folsom Lake Ford. We understand your concerns regarding the lounge and the parking situation. Your insights are valuable, and we will take them into consideration as we strive to improve our facilities. If you have further suggestions, please feel free to reach out to us directly. Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 13, 2025

Awesome experience with James in service, went way above and beyond as usual,great accent to your company! Clean environment for your customers. I have over 25 years experience in the industry and dealershi More

by padremik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin Smith
Report | Print
Apr 15, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that you had an awesome experience with James in our service department. Our team at Folsom Lake Ford is dedicated to providing top-notch service, and it's great to know that it's being recognized. We appreciate your kind words about our clean environment and your industry experience. We look forward to welcoming you back next time! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 13, 2025

We purchased our Explorer at Folsom Lake Ford and we take it back there for routine maintenance and love the way we are treated and very pleased with the quality of the service. More

by JOHNARTHUR67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2025 -

Folsom Lake Ford responded

Thank you for your glowing review, John! We’re thrilled to hear that you love your Explorer and are pleased with the routine maintenance at Folsom Lake Ford. Our team strives to provide the best service possible, and your kind words truly affirm our efforts. We look forward to seeing you again for your next maintenance visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 13, 2025

Fast and professional efficient service I recommend folsom Ford for purchasing vehicles and having them service. More

by earlandcaudle10
Recommend Dealer
Yes
Employees Worked With
Grant sales department.
Report | Print
Apr 15, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear that you had a fast and professional experience at Folsom Lake Ford. Your recommendation means a lot to us! We look forward to assisting you with your future vehicle purchases and services. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 12, 2025

James in the Quick Lane is an employee that any team would love to have. He does a fantastic job in explaining all the work performed and has an exceptional personality! He's my go to when I need work More

by JSTURGES54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
Report | Print
Apr 13, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We’re thrilled to hear that James is your go-to for service and that he has provided you with clear explanations and a positive experience. At Folsom Lake Ford, we pride ourselves on our team, and James truly exemplifies our commitment to customer satisfaction. We look forward to seeing you again for any future work on your truck! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 12, 2025

Everyone I encountered during my visit was friendly and very professional. The additional oil leak that was found during the 20K checkup was fixed quickly. More

by JSPERERA45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We’re thrilled to hear that everyone at Folsom Lake Ford provided you with friendly and professional service. We're also glad we could quickly resolve the oil leak issue during your 20K checkup. We appreciate your feedback and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 09, 2025

Good customer service. Helped me with a recall refund. Filling in fifteen words Thank you Tim More

by TGMCNEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2025 -

Folsom Lake Ford responded

Thank you! We appreciate your positive feedback on our customer service at Folsom Lake Ford. We're glad we could assist you with your recall refund. We look forward to serving you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

1
...
3
4
5
...
149