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Folsom Lake Ford - Service Center
Folsom, CA
1,593 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,593 Reviews of Folsom Lake Ford - Service Center
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June 18, 2025
Nick was great. Super helpful. he reached out to Ford motor on my behalf to get some specific items that were NOT covered, to be covered. Super helpful. he reached out to Ford motor on my behalf to get some specific items that were NOT covered, to be covered. More
by JDUPZYK
Verified CustomerEmployees Worked With
June 18, 2025
Service was quick and complete. In and out in just over an hour. I forgot to ask about my battery but technician tested and found I needed a replacement. In and out in just over an hour. I forgot to ask about my battery but technician tested and found I needed a replacement. More
by HIMIKEJ
Employees Worked With
Unknown
June 17, 2025
Greeted pleasantly. Offered a tour. Quick service and phone call when completed. I DID NOT GET MY TRUCK WASHED AS WEBSITE INCLUDED IN SERVICE. I was very disappointed w Offered a tour. Quick service and phone call when completed. I DID NOT GET MY TRUCK WASHED AS WEBSITE INCLUDED IN SERVICE. I was very disappointed with that issue. I did see the 3 wash bays behind the building and my truck really could have used an exterior wash as is just came out of the very dusty mountains the day before appt. Lacey Payton was the only person that I did business with for the entire process. I fid not communicate with anyone else except the cashier that gave me my receipt….Lacey’s name is not listed in the drop down box further on this survey. Please add her. More
by brien.king
Employees Worked With
Lacey Payton
June 17, 2025
I need a recall done on my f-150 they needed to order parts and when they were in they called and did the work parts and when they were in they called and did the work More
by NRGELEC
June 16, 2025
Went in for an air conditioning repair and brake check. Was quoted over $500 for front brakes because they said they could not resurface the rotors. They wanted me to buy new rotors. I took it to anothe Was quoted over $500 for front brakes because they said they could not resurface the rotors. They wanted me to buy new rotors. I took it to another dealership and they said the rotors could be resurfaced. Folsom Lake Ford Service tried to sell me rotors that I did not need. More
by bill.shortridge
Employees Worked With
June 15, 2025
Always the best. They take care of all of the details in a high quality way. They take care of all of the details in a high quality way. More
by CHRIS.COLLINS0
Employees Worked With
June 14, 2025
Communication was great! Work was completed in a timely manner! I would recommend this service department … Work was completed in a timely manner! I would recommend this service department … More
by stutsmerkil
Employees Worked With
June 13, 2025
Super friendly staff, very informative and not pushy with up-selling, quick service completed on time up-selling, quick service completed on time More
by frogette24
Employees Worked With
June 13, 2025
Luis Legarda is always informative about my car (he has one too) and gets my car serviced quickly and efficiently. He answers my questions and makes every effort to make my experience a great one. one too) and gets my car serviced quickly and efficiently. He answers my questions and makes every effort to make my experience a great one. More
by psobelman
Employees Worked With
Luis Legarda
