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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,359 Reviews

1,359 Reviews of Folsom Lake Ford - Service Center

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September 30, 2024

I was out of town since my service. I have been going to your dealership for over 40 years since you were located at Madison and Greenback. I want to thank James of the Quick Change s More

by CHUCKSNYDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Folsom Lake Ford responded

Thank you, Chuck, for your fantastic review and for being a loyal customer of Folsom Lake Ford for over 40 years! I greatly appreciate your kind words about James and the Quick Change service. It’s wonderful to hear that he consistently provides you with top-notch service, keeping you informed and ensuring your vehicle is ready on time. I look forward to seeing you again for your oil changes and service inspections. Thank you for your support! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 30, 2024

Fast, easy, good communication and reasonably priced. I am a regular at Folsom Ford and will be back! More

by JATWATSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you find our service fast, easy, and reasonably priced. It's always a pleasure to serve our regulars like you, and I look forward to welcoming you back to Folsom Lake Ford soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 28, 2024

Tommy was great to work with. Always quality service and great customer support at Folsom Lake Ford More

by KYLE.ALBERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! I'm thrilled to hear that you had a great experience with us at Folsom Lake Ford. Our team is dedicated to providing quality service and support, and I appreciate your recognition. I look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 28, 2024

Very professional and clean. I went in for an oil change and inspection and they had it done within hour and a half. I had no appt so I was very happy. More

by STANGDAWGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Folsom Lake Ford responded

Thank you for your kind review! I'm thrilled to hear that you had a positive experience at Folsom Lake Ford, especially with your oil change and inspection. Our team works hard to provide efficient service, and I'm glad to know you were happy with the timely turnaround. I look forward to seeing you next time! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 27, 2024

James Willis is the best, and he knows what good customer service really means, and how much it matters! More

by HRPUFFNSTUF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Sep 30, 2024 -

Folsom Lake Ford responded

I truly appreciate your kind words about Folsom Lake Ford and our commitment to excellent customer service. I'm thrilled to hear that you had a great experience with us. I look forward to welcoming you back for your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 27, 2024

Brigette Karen as my service writer is the primary reason I keep coming back to have my Ford Flex serviced at Folsom Lake Ford. I appreciate everyone's assistance. More

by KWA-SACRAMENTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigette Karen
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Sep 30, 2024 -

Folsom Lake Ford responded

Thank you so much for your wonderful review! I'm thrilled to hear that Brigette has made such a positive impact on your experience at Folsom Lake Ford. Your loyalty and appreciation mean a lot to me. I look forward to seeing you and your Ford Flex again for your next service! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 26, 2024

Took care of all the service needs in a timely manner. Kept me informed of timing. Very pleasant staff. More

by FRISBIEANGELA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Sep 27, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm glad to hear that we were able to meet your service needs promptly and keep you informed throughout the process. Our team at Folsom Lake Ford always strives to provide a pleasant experience, and I appreciate your kind words. I look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 26, 2024

Long time customer. Louis LaGarda is the best service writer I've dealt with. I am always happy with my experience with Folsom lake Ford. More

by GOLFGURU69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis LaGarda
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Sep 27, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! I'm thrilled to hear that you're always happy with your experience at Folsom Lake Ford. Louis is indeed a great asset to our team, and I'm glad to know he has made a positive impact on your service visits. I appreciate your loyalty and look forward to serving you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 26, 2024

Very Friendly, great service, actual care about the customer. Pick up service was prompt and courteous. Highly recommend this dealership. More

by andrew@Renclean.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda
Report | Print
Sep 27, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! I truly appreciate your feedback and I am thrilled to hear that you had a positive experience with us at Folsom Lake Ford. Our team is dedicated to providing great service and care to our customers. I look forward to seeing you again and hope you’ll share your experience with others! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 26, 2024

Big thank you to Lacy for excellent job on my ford edge and having my car wash More

by jmybarra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Or Lacy Quick Service Department 5 stars
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Sep 27, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! I'm thrilled to hear that Lacy provided you with excellent service on your Ford Edge and took the time to have it washed. I appreciate your feedback and hope to see you again at Folsom Lake Ford! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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