Folsom Lake Ford - Service Center

Chuck was outstanding to work with, communication and customer service were over the top. Drove all the way from Elk Grove and I’d gladly do it again. Very rare to get that type of service today. customer service were over the top. Drove all the way from Elk Grove and I’d gladly do it again. Very rare to get that type of service today. More

Once I was able to get my truck in, they were able to fix all the software issues I had when I purchased the truck all the software issues I had when I purchased the truck More

When I told the service guy what was wing with my car and this was the 4th time bring it back. He did not believe me, took me and my car to the charger and plugged it in and said see it works. Ya in 10 min this was the 4th time bring it back. He did not believe me, took me and my car to the charger and plugged it in and said see it works. Ya in 10 mins it stops and I have to use my phone to make it charge! He was an xxx hole! At the end he said they found the problem and fixed it 5 1/2 hours later waiting with no update or I am sorry!!! More

Service team was courteous and helpful. I will. recommend to friends and family. Great job overall! I will. recommend to friends and family. Great job overall! More

Whenever I have James as my contact I have a great experience with Folsom Lake Ford. James is professional, intelligent, and has great customer service. experience with Folsom Lake Ford. James is professional, intelligent, and has great customer service. More

James was very polite and prompt! He provided me with excellent customer service! I chose to go to Folsom Lake Ford over Future Ford(where we actually purchased my vehicle from) due t He provided me with excellent customer service! I chose to go to Folsom Lake Ford over Future Ford(where we actually purchased my vehicle from) due to the amazing experience they always give!! Keep up the amazing service FLF More

Really appreciated the at-home service. The convenience was great. Communication was spot on. The technician completed all the warranty work in a timely manner. The convenience was great. Communication was spot on. The technician completed all the warranty work in a timely manner. More

I got approached by a sales rep at the service center who used sales rep tactics and asked questions like “so you will come see me when you need a new car right?” I deal with enough sales reps that call me a used sales rep tactics and asked questions like “so you will come see me when you need a new car right?” I deal with enough sales reps that call me at work, I don’t want to deal with it while getting a recall fixed. More

I have had good interactions with the staff here. They are professional and courteous. The wait times are minimal. They are professional and courteous. The wait times are minimal. More

This dealership has always taken care of me with courtesy and professionalism, and that is something I have always looked for in having my car serviced. and professionalism, and that is something I have always looked for in having my car serviced. More