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Folsom Lake Ford - Service Center
Folsom, CA
1,587 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,587 Reviews of Folsom Lake Ford - Service Center
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June 23, 2025
We needed copies of lease documents that we should have had but couldn't find and the great people at Ford said that they could get us copies but it would take about a week. They actually provided those co had but couldn't find and the great people at Ford said that they could get us copies but it would take about a week. They actually provided those copies in a couple of days! Fantastic results! GO FORD!!! More
by PAYABLES
Verified CustomerEmployees Worked With
Other Employees :
Jason, Ashley, Rabecka
June 21, 2025
The deal ship was a very Fast, friendly, clean, professional place to get my truck fixed professional place to get my truck fixed More
by bakertravis0
Employees Worked With
June 19, 2025
Luis Lagarda my service rep was Johnny on the spot! He met me at 7 am to complete some service items. I walked out of the dealership by 8:30 am give or take a few minutes! He pointed out what had been He met me at 7 am to complete some service items. I walked out of the dealership by 8:30 am give or take a few minutes! He pointed out what had been done and did extra service items like fill and top off fluids in the truck with no cost to me. More
by OTTERJOCK
Employees Worked With
Luis Lagarda
June 18, 2025
Nick was great. Super helpful. he reached out to Ford motor on my behalf to get some specific items that were NOT covered, to be covered. Super helpful. he reached out to Ford motor on my behalf to get some specific items that were NOT covered, to be covered. More
by JDUPZYK
Employees Worked With
June 18, 2025
Service was quick and complete. In and out in just over an hour. I forgot to ask about my battery but technician tested and found I needed a replacement. In and out in just over an hour. I forgot to ask about my battery but technician tested and found I needed a replacement. More
by HIMIKEJ
Employees Worked With
Unknown
June 17, 2025
Greeted pleasantly. Offered a tour. Quick service and phone call when completed. I DID NOT GET MY TRUCK WASHED AS WEBSITE INCLUDED IN SERVICE. I was very disappointed w Offered a tour. Quick service and phone call when completed. I DID NOT GET MY TRUCK WASHED AS WEBSITE INCLUDED IN SERVICE. I was very disappointed with that issue. I did see the 3 wash bays behind the building and my truck really could have used an exterior wash as is just came out of the very dusty mountains the day before appt. Lacey Payton was the only person that I did business with for the entire process. I fid not communicate with anyone else except the cashier that gave me my receipt….Lacey’s name is not listed in the drop down box further on this survey. Please add her. More
by brien.king
Employees Worked With
Lacey Payton
June 17, 2025
I need a recall done on my f-150 they needed to order parts and when they were in they called and did the work parts and when they were in they called and did the work More
by NRGELEC
June 16, 2025
Went in for an air conditioning repair and brake check. Was quoted over $500 for front brakes because they said they could not resurface the rotors. They wanted me to buy new rotors. I took it to anothe Was quoted over $500 for front brakes because they said they could not resurface the rotors. They wanted me to buy new rotors. I took it to another dealership and they said the rotors could be resurfaced. Folsom Lake Ford Service tried to sell me rotors that I did not need. More
by bill.shortridge
Employees Worked With
