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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,270 Reviews

1,270 Reviews of Folsom Lake Ford - Service Center

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December 08, 2024

Dave Laughlin is Outstanding, pleasant, very easy to work with, has great communication and friendly!. More

by ABAZABELIUK
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Laughlin
Dec 10, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you had such a positive experience with Dave at Folsom Lake Ford. His outstanding communication and friendly nature truly make a difference. I appreciate your feedback and hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 06, 2024

The young man, James Willis, who assisted me during my appointment was amazing. I had gone to the dealers in the past and did not find the customer service anything other than average, but this recent ex More

by TAMMYCW55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis - Quicklane Advisor
Dec 09, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear about your positive experience with James at Folsom Lake Ford. It's great to know that his excellent customer service made such an impression on you. We look forward to providing you with another great experience during your next visit. Come see us again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 06, 2024

The dealership and the service department have been top-notch. The workers are friendly and helpful. If you’re waiting for your vehicle to be finished, there’s plenty of room to relax and there is alwa More

by RRATH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you had a top-notch experience at Folsom Lake Ford. It's great to know that our friendly team and comfortable waiting area with snacks and coffee made your visit enjoyable. We appreciate your feedback and look forward to welcoming you back next time! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 04, 2024

The service team was very quick and and courteous from start to finish. Will be back for sure More

by njohnson050169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Folsom Lake Ford responded

Thank you for your fantastic review! We're thrilled to hear that our service team at Folsom Lake Ford was quick and courteous throughout your experience. We look forward to welcoming you back next time! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 03, 2024

We are always taken care of at Folsom Lake ford. Kind and polite service staff.We appreciate you. More

by CFSWEDDINGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis,Greg,And Kentucky!The best ever!!!
Dec 05, 2024 -

Folsom Lake Ford responded

Thank you so much for your wonderful review! We’re thrilled to hear that you always feel well taken care of at Folsom Lake Ford. Our team strives to provide kind and polite service, and we truly appreciate your kind words. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 03, 2024

Dave is efficient and thorough, providing good communication and thorough service. He represents the quality of service I have come to expect from Folsom Lake Ford. More

by PJROBINSON914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Folsom Lake Ford responded

Thank you, PJ, for your wonderful review! We're thrilled to hear that you experienced efficient and thorough service, as well as great communication. It’s always our goal at Folsom Lake Ford to provide the quality service our customers expect. We look forward to seeing you next time! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 02, 2024

The people are great their work is the best they go way out of their way to make sure my wife's car is well maintained highly recommended More

by GARNEESE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry did not buy car
Dec 04, 2024 -

Folsom Lake Ford responded

Thank you so much for your kind words! We're thrilled to hear that you and your wife have had a great experience with us at Folsom Lake Ford. Our team is dedicated to providing the best service and ensuring that your wife's car stays in top condition. We appreciate your recommendation and look forward to seeing you both again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 02, 2024

SERVICE AT FOLSOM LAKE FORD IS ALWAYS GREAT! ALWAYS LOOK FORWARD TO THE NEXT VISIT! More

by j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Folsom Lake Ford responded

Thank you so much for your wonderful review! We're thrilled to hear that you consistently have a great experience with us at Folsom Lake Ford. We look forward to welcoming you back for your next visit! Safe driving until then! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 01, 2024

I was very successful having my 22 Ford Maverick serviced for recalls with the service advisor named Bridget. I hope to deal with her henceforth when I need anything done at the service center. She is super More

by PEARSON777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridgett Karen
Dec 03, 2024 -

Folsom Lake Ford responded

Thank you for your fantastic review! We're thrilled to hear that you had a successful experience getting your 2022 Ford Maverick serviced at Folsom Lake Ford. We're glad to know that Bridget provided you with efficient service and met your expectations. We'll make sure to pass along your kind words to her. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 01, 2024

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by RAVENSGIRL1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Folsom Lake Ford responded

Thanks for the great rating. We're pleased that everything went well for you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com