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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,328 Reviews

1,328 Reviews of Folsom Lake Ford - Service Center

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January 14, 2025

Fast, nice and clean. Again thank you Scott Berry Jr. Folsom Lake Ford needs more efficient people like you . That’s one of the reasons I always go to Folsom Lake Ford the More

by CAROLINAMARQUEZ61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Berry Jr
Jan 16, 2025 -

Folsom Lake Ford responded

Thank you, for your wonderful review! We truly appreciate your kind words about Scott and the positive experiences you've had at Folsom Lake Ford. It's fantastic to hear that we've consistently exceeded your expectations over the past 17 years. We look forward to serving you and your referrals in the future, whether it's for a pickup or a small car. Thank you again for choosing us! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 14, 2025

Had a wonderful experience at Folsom Lake Ford. The office staff was attentive and got me out of there as quickly as possible, even with a little bit of humor. And I really appreciate the service y More

by WARRENGHALEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James willis five stars
Jan 16, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We’re thrilled to hear you had a great experience at Folsom Lake Ford. Our team always aims to provide attentive and efficient service, with a touch of humor when we can. We appreciate your kind words and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 14, 2025

We bring our vehicles to Folsom Lake Ford for all of our needs, feel well taken care of. More

by CHERIE.PRIOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bridget
Jan 16, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you feel well taken care of at Folsom Lake Ford. We appreciate your trust in us for all your vehicle needs and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 14, 2025

Customer Service was exceptional. Shuttle service went above and beyond to accommodate. On time as promised. Great Job! More

by JOHN.COOGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you had an exceptional experience with our customer service and shuttle service at Folsom Lake Ford. We always strive to go above and beyond for our customers. We appreciate your kind words and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 13, 2025

Always efficient and friendly. The waiting room is quite comfortable and having the shuttle is great. Thank you. More

by MARGO5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Folsom Lake Ford responded

Thank you for the wonderful feedback! I'm thrilled to hear that you find our service efficient and friendly, and that you appreciate our comfortable waiting room and shuttle service. We at Folsom Lake Ford always strive to provide a pleasant experience for our customers. I look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 12, 2025

I always have a good experience at FLF no complaints from me, Bridgette is always on top of all my service needs. More

by NRGELEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridgette
Jan 14, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear that you always have a good experience at Folsom Lake Ford. Bridgette will be delighted to know that her dedication to your service needs is appreciated. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 11, 2025

Completed work in a timely manner and great service rep! Have to add more words before review will be accepted so this last sentence is just a waste of time to fill in words because short and sweet doesn't More

by SPDMOTORBABE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful 5-star review! We at Folsom Lake Ford are thrilled to hear that you appreciated the timely work and great service. Your feedback is valuable to us, and we look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 11, 2025

The service staff was professional and friendly. They gave me a balanced opinion and provided me options. More

by BRYANTL308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We appreciate your kind words about our professional and friendly service staff. At Folsom Lake Ford, we strive to offer balanced opinions and various options to our customers. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 10, 2025

I couldn't be more disappointed. I brought my car in for 2 recall service. I made my appointment 2 weeks in advance. I made my appointment online. I was able to reserve the shuttle o More

by christina.m.byrne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know
Jan 13, 2025 -

Folsom Lake Ford responded

Thank you for sharing your experience with us, Christina. I understand your disappointment regarding the recall service for your vehicle at Folsom Lake Ford. It's concerning that you were not informed beforehand about the parts issue and have not received a follow-up since then. We appreciate your feedback, as it helps us improve our service. Please reach out to me directly so I can address your concerns. Thank you for your patience, and I hope to resolve this matter for you soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 10, 2025

Excellent Service. Installed new battery at my home and reset the BMS. Good communication skills and explained everything in detail. Payge Davis was very`nice and a p More

by JWEB47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payge Davis
Jan 13, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! I appreciate your kind words about the service you received at Folsom Lake Ford, and I'm glad to hear that our team provided excellent communication and support during your battery installation. It’s always our goal to ensure a pleasant experience for our customers. I look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com