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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,404 Reviews

1,404 Reviews of Folsom Lake Ford - Service Center

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February 22, 2025

Made the appointment and i was in an out in 45min. no fuss and everything went smothly More

by NRGELEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridgette
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Feb 25, 2025 -

Folsom Lake Ford responded

Thank you for your fantastic review! We're glad to hear that your appointment at Folsom Lake Ford was quick and hassle-free. Our goal is to provide smooth and efficient service for all our customers. We look forward to seeing you again for your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 22, 2025

I can always count on Brigitte to take care of me and my cars needs. More

by ALICCARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigitte Karen
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Feb 25, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear that Brigitte has been taking great care of you and your car needs at Folsom Lake Ford. Your satisfaction is our priority, and we look forward to assisting you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 22, 2025

I had my 2010 Ford Edge serviced, with the works package, and I was truly impressed with James. He definitely went above and beyond what I expected, and was extremely helpful, efficient, respectful and frie More

by Casey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 25, 2025 -

Folsom Lake Ford responded

Thank you, Casey! We truly appreciate your wonderful feedback about your experience with James at Folsom Lake Ford. We're thrilled to hear that he went above and beyond during your service for your 2010 Ford Edge. We look forward to seeing you again for your future service needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 22, 2025

They are very friendly and helpful , always making sure I'm comfortable and if there's anything I need . More

by ELLIOTNESS209
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James willis
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Feb 25, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We at Folsom Lake Ford are thrilled to hear that you felt welcomed and comfortable during your visit. Our team is dedicated to providing friendly and helpful service, and we appreciate you taking the time to share your experience. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 21, 2025

Thank you for your hard work. I will always take my truck here. Thanks so much! More

by jpduran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jum Z
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Feb 24, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear that you trust Folsom Lake Ford with your truck. We appreciate your loyalty and look forward to serving you again in the future. Drive safely! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 21, 2025

Super long line checking in but James moved efficiently and quickly making sure to circle back and make sure all questions and concerns were answered. Took an extra min to connect with me and throughly exp More

by Karina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2025 -

Folsom Lake Ford responded

Thank you, Karina, for your wonderful review! We're thrilled to hear that James provided you with efficient service and took the time to address all your questions and concerns. At Folsom Lake Ford, we strive to ensure our customers feel valued and well-informed. We appreciate your feedback and hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 21, 2025

The service advisor, James, is top notch. Kept me informed every step of the way and went out of his way to find me. More

by HWTDRGN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We’re thrilled to hear that you had a perfect experience with us at Folsom Lake Ford. It’s great to know that Kevin and Chad provided you with excellent service. We strive to make the process as smooth as possible for our customers. We look forward to seeing you again for your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 21, 2025

Everyone was polite. I think it took about the right amount of time that I was told over the phone for the repair. More

by rylandlptp1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brigette
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Feb 24, 2025 -

Folsom Lake Ford responded

Thank you for sharing your positive experience with us! We’re glad to hear that the team at Folsom Lake Ford was polite and that the repair time matched your expectations. We appreciate your feedback and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 21, 2025

Luis was a real gentleman, and I appreciated the courtesy! It's a well oiled machine at this service center! More

by talk2tina2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda
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Feb 24, 2025 -

Folsom Lake Ford responded

Thank you, Tina, for your kind words! We're thrilled to hear that you had a positive experience at Folsom Lake Ford and appreciate your recognition of our service team. We always strive to provide excellent service, and it's great to know we hit the mark. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 20, 2025

The quick lane service was superb. Lacey Payton knew her product and services at a high level. She is an excellent representative for Ford Motors! More

by DEALDR46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Payton
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Feb 21, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you had a superb experience with our quick lane service and that Lacey impressed you with her knowledge and professionalism. She truly reflects the values we uphold at Folsom Lake Ford. I appreciate your kind words and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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