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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,358 Reviews

1,358 Reviews of Folsom Lake Ford - Service Center

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October 05, 2024

Amazing service, very fast response time on getting my vehicle fixed. They really took care of me! More

by ALEX2688
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigitte Karen Frye
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Oct 08, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you experienced amazing service and quick response times at Folsom Lake Ford. It's always our goal to take great care of our customers. I look forward to seeing you again next time! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 05, 2024

Thank you for the fast and friendly service! Much better than the Covid days when we had to wait weeks to get in for a service, now it’s just a week. More

by WRIGHTHOCKEY12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigett
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Oct 08, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! I'm glad to hear that you enjoyed our fast and friendly service at Folsom Lake Ford. I appreciate your understanding regarding the service delays from the past and I am committed to improving your experience. I look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 05, 2024

Wayne the shuttle driver turned my negative customer experience into a positive one. Thanks Wayne! More

by KARIWAYNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department seemed overwhelmed and distracted. I waited nearly 2 hours to find out exactly what was even happening with my vehicle and how long it would take to service, even with a scheduled appointment. Cashier was not friendly.
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Oct 08, 2024 -

Folsom Lake Ford responded

Thank you for sharing your experience. I'm pleased to hear that Wayne was able to turn things around for you. I truly appreciate your feedback and look forward to seeing you again at Folsom Lake Ford. If you have any further questions or need assistance, please feel free to contact me. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 05, 2024

everything was fine. no delays customer rep who wrote up order was pleasant and efficient, and friendly.... More

by RISAFROMCA01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you experienced amazing service and quick response times at Folsom Lake Ford. It's always our goal to take great care of our customers. I look forward to seeing you again next time! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 05, 2024

James provided very good customer service and everything was completed in a timely manner. Thank you! More

by joejchinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you received excellent customer service from our team and that everything was completed to your satisfaction. I appreciate your kind words and look forward to serving you again at Folsom Lake Ford! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 04, 2024

Luis always takes care of me and it is fast and efficient. I will keep coming back More

by dustin.neutzling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2024 -

Folsom Lake Ford responded

Thank you, Dustin, for your fantastic review! We're thrilled to hear that you had a fast and efficient experience at Folsom Lake Ford. We appreciate your loyalty and look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 04, 2024

My service rep was very helpful and made sure I got timely service. She also helped me access my Ford points so I could make a purchase. More

by SEWJOYANNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We’re glad to hear that our service representative provided you with helpful and timely assistance, especially with accessing your Ford points for your purchase. Your satisfaction is important to us at Folsom Lake Ford, and we appreciate you sharing your experience. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 04, 2024

Chuck was outstanding to work with, communication and customer service were over the top. Drove all the way from Elk Grove and I’d gladly do it again. Very rare to get that type of service today. More

by GIBBONS3X
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck (Charles)
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Oct 07, 2024 -

Folsom Lake Ford responded

Thank you so much for your kind words! We're thrilled to hear about your outstanding experience with Chuck at Folsom Lake Ford. Our team strives to provide exceptional communication and customer service, and it's great to know that it made a difference for you. We appreciate you making the drive from Elk Grove and look forward to welcoming you back in the future! Safe travels! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 04, 2024

Our service Guy Kwaku is always pleasant and help us with everything we need in a timely fashion. More

by RAFFAELLI5
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keanu Gaisie
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Oct 07, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We’re thrilled to hear that Kwaku has consistently provided you with pleasant and timely service. At Folsom Lake Ford, we aim to make your experience exceptional. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 04, 2024

Bridgette is wonderful! So knowledgeable and helpful. Folsom Lake Ford is lucky to have her. More

by DANIELJOSEPHWHITNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridgette
Report | Print
Oct 07, 2024 -

Folsom Lake Ford responded

Thank you, Daniel, for your kind words! We're thrilled to hear about your positive experience with Folsom Lake Ford. Our team strives to provide knowledgeable and helpful service, and we’re glad that Bridgette made a great impression. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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