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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,359 Reviews

1,359 Reviews of Folsom Lake Ford - Service Center

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October 10, 2024

James Wilder consistently provides a five star experience at times when the vehicle doesn’t. Better make sure you keep him around! More

by JOHNDWALTERS125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Wilder quick express service team
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Oct 11, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! I'm thrilled to hear that James consistently delivers a five-star experience for you at Folsom Lake Ford, even when challenges arise with the vehicle. I value his dedication and will certainly keep him on our team! I look forward to your next visit and appreciate you sharing your experience with others. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 09, 2024

Everyone in the Service area was very helpful. Since I decided to stay at the Service Center while I waited, I was happy to see that they had space where I could work at a private desk in small c More

by Torie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim - service dept
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Oct 11, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! I'm thrilled to hear that you found our service team at Folsom Lake Ford helpful and that you appreciated the workspace available in our Service Center. I strive to create a comfortable environment for our customers. I look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 09, 2024

I have always had an excellent experience at Folsom Lake Ford service center. This time was no exception. Full 30k service. Also diagnosed an issue i reported having with A/C and fixed with a simple reset More

by NLB222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you consistently have excellent experiences at Folsom Lake Ford's service center. It's great that our team was able to resolve your A/C issue efficiently during your 30k service. I appreciate your loyalty and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 08, 2024

Service was good but did not have part in stock so now I am required a second service repair call. I was told at the time I made the warranty appointment that the parts were available. Parts and Service D More

by JEFFTEWKSBURY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2024 -

Folsom Lake Ford responded

Thank you for your feedback. I understand the inconvenience that having to schedule a second service repair can cause, and we appreciate you bringing this to our attention. It's important to us that our Parts and Service departments work seamlessly together to provide a smooth experience for our customers. We are committed to improving our communication to prevent similar issues in the future. If you have any further concerns, please feel free to reach out to me at Folsom Lake Ford. We hope to assist you better on your next visit. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 08, 2024

Nick Sexton was very friendly and helpful. Communicated with me on what I needed on my Ranger truck. More

by JNEZ2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2024 -

Folsom Lake Ford responded

Thank you for your kind review! We're thrilled to hear that Nick provided you with friendly and helpful service regarding your Ranger truck. At Folsom Lake Ford, we strive to meet our customers' needs and it's great to know that Nick was able to assist you effectively. We look forward to helping you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 07, 2024

Service department team is great however not happy with the quality of my Ford with only 57k miles. It is becoming a money trap to fix. More

by ANGIE.I.BUTCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2024 -

Folsom Lake Ford responded

Thank you for your feedback. I'm glad to hear that you had a positive experience with our service department at Folsom Lake Ford. I appreciate you mentioning your concerns regarding the quality of your Ford. If you would like to discuss your situation further, please don't hesitate to reach out to me directly. We appreciate your insights and hope to assist you in finding a resolution. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 07, 2024

Great service and great communication. James's address all of the issues I had with my new F250. Thank you! More

by JEREMYCOLLINS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you had great service and communication during your experience at Folsom Lake Ford. It's fantastic that James was able to address all your issues with your new F250. We truly appreciate your feedback and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 06, 2024

James Willis was very professional and accommodating even though some issues came up he handled them with ease. More

by jddnett
Recommend Dealer
Yes
Employees Worked With
James Willis
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Oct 08, 2024 -

Folsom Lake Ford responded

Thank you so much for your wonderful review! I'm thrilled to hear about your positive experience with James at Folsom Lake Ford. It's great to know that he was professional and accommodating during your visit. I appreciate your feedback and hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 06, 2024

Brigitte Frye is great to work with, I trust her as my service writer. She goes above and beyond to support my servicing needs. More

by johnbreazeal1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigette Faye
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Oct 08, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you had a great experience with Brigitte and that she was able to support your servicing needs at Folsom Lake Ford. Your trust in her is much appreciated, and I look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 05, 2024

Awesome service department. they go out of there way to make you feel cared for and make sure your happy. Jim Zerkovich was exemplary in his job. More

by ncc1701d95838
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Zerkovich
Report | Print
Oct 08, 2024 -

Folsom Lake Ford responded

Thank you for your fantastic review! I truly appreciate your kind words about our service department and Jim's exemplary work at Folsom Lake Ford. It's wonderful to hear that you felt cared for and happy during your visit. I look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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