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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,357 Reviews

1,357 Reviews of Folsom Lake Ford - Service Center

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October 21, 2024

Yesterday, Service Advisor “K” provided courteous and efficient Quick Lane service for my 2010 F150. Always quality and satisfactory service. More

by b737pic@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie Zepponi, Service Department Mgr, and Service Advisor K Gaisie
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Oct 23, 2024 -

Folsom Lake Ford responded

Thank you for your kind words and for choosing Folsom Lake Ford! I'm thrilled to hear that "K" provided you with courteous and efficient service for your 2010 F150. I strive to deliver quality and satisfactory service to all our customers. I look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 20, 2024

IT WAS GOOD, BRENDA WAS PLEASANT & HELPFULL WORK WAS DONE AS PLANNED AND DONE RIGHT ONLY PROBLEM WHEN GOT HOME BIG BLACK OIL ,OR GREASE WAS ON THE DRIVER SIDE FLOOR CARPET, OTHER WISE ALL WAS GOOD,BREN More

by JIMMYJENECKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BRENDA
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Oct 22, 2024 -

Folsom Lake Ford responded

Thank you for your feedback! I'm glad to hear that you found Brenda pleasant and helpful, and that the work was completed as planned. I appreciate you bringing the issue of the oil or grease on your driver's side floor carpet to my attention. Please feel free to reach out to me at Folsom Lake Ford so I can assist you in resolving this matter. Your satisfaction is important to me, and I look forward to ensuring a better experience next time. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 20, 2024

In and out love it. Got me on my way. Made an appointment. Always fast More

by SKIOVOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2024 -

Folsom Lake Ford responded

Thank you for your review! We're thrilled to hear you had such a positive experience at Folsom Lake Ford. Our team strives to provide quick and efficient service, so it's great to know we met your expectations. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 20, 2024

Very good service and followup by the staff. Appreciated the quick finish to my service needs. More

by RTHAYER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! We at Folsom Lake Ford are thrilled to hear that you appreciated our quick service and follow-up from our staff. Your satisfaction is our priority, and we look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 20, 2024

Luis Legarde is a asset to the ford team always nice and understands my needs as a business owner. More

by TODD84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarde
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Oct 22, 2024 -

Folsom Lake Ford responded

Thank you, Todd, for your fantastic review! We're thrilled to hear that Luis has been such an asset to you at Folsom Lake Ford. It's great to know he understands your needs as a business owner. We appreciate your support and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 19, 2024

Jim was very helpful. He listened to my concerns and was very knowledgeable. Thank you! More

by SHELDONBURKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Zerkovich
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Oct 22, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear that Jim was able to assist you and address your concerns. At Folsom Lake Ford, we strive for excellent customer service, and it's wonderful to know that you had a positive experience. We look forward to seeing you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 19, 2024

The Service Advisor kept me informed of the work performed on my vehicle and I was very happy with the outcome. My new Expedition had a defective microphone. More

by WORLDESCAPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay with the Service Department.
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Oct 22, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! We’re thrilled to hear that our Service Advisor kept you informed during the process and that you're happy with the outcome on your Expedition. If you need anything else or have questions in the future, please don’t hesitate to reach out. We look forward to seeing you again at Folsom Lake Ford! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 19, 2024

Nothing more to say please, in future reviews as in this one, my review says it all with the multiple part. More

by DICKFAIRTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2024 -

Folsom Lake Ford responded

Thank you for your review! We appreciate your feedback and are here to ensure your experiences with Folsom Lake Ford are positive. If you have any further comments or questions, please feel free to reach out to us. We look forward to assisting you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 18, 2024

Always friendly associate to great you as you walk in. Nice waiting area with variety of refreshments. Lots of Ford merchandise to look at while you wait. More

by kendra Roberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Folsom Lake Ford responded

Thank you so much for your wonderful review! I'm thrilled to hear that you enjoyed your experience at Folsom Lake Ford, especially the friendly atmosphere and our waiting area. I truly appreciate your feedback and look forward to welcoming you back soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 17, 2024

Louis was amazing and great communication! !! I will not take my truck anywhere else as long as Louis is there. More

by FRITZBUTLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis
Report | Print
Oct 19, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you had an amazing experience with Louis at Folsom Lake Ford. I truly value great communication and I am glad to know that you’ll continue to choose us for your truck needs. I look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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