Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Folsom Lake Ford - Service Center
Folsom, CA
1,357 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,357 Reviews of Folsom Lake Ford - Service Center
Sort by
Verified Customer
October 24, 2024
It was outstanding. This is the way customer should be treated. It was a pleasure to be treated with courtesy and respect. I am extremely happy with the service I got. This is the way customer should be treated. It was a pleasure to be treated with courtesy and respect. I am extremely happy with the service I got. More
by KCLESTER48
Employees Worked With
October 24, 2024
Service Department does a good job of repairing my vehicle in a reasonable time frame. vehicle in a reasonable time frame. More
by TAYLORSTEVE45
Employees Worked With
October 24, 2024
James was super polite, helpful and accommodating. He even helped me figure out how to use my rewards. He even helped me figure out how to use my rewards. More
by ALIK_MUDRIK
October 24, 2024
Great service. Finished in less time then I was told it would take. All work done was excellent. Will continue to bring my truck to Folsom Lake Ford for service. Finished in less time then I was told it would take. All work done was excellent. Will continue to bring my truck to Folsom Lake Ford for service. More
by MATKUC071259
Employees Worked With
October 23, 2024
Service was fast, staff was friendly, cost is less than I'd pay at chain facility I'd pay at chain facility More
by frogette24
Employees Worked With
October 23, 2024
My 2021 Ranger had some transmission issues. I made an appointment for a diagnostic check and expected the worse. Jim 'Z' walked me through the process and communicated well throughout. The w I made an appointment for a diagnostic check and expected the worse. Jim 'Z' walked me through the process and communicated well throughout. The work was completed quickly and I am ecstatic...as usual with my Ford! More
by JAYSTEPHENS22
Employees Worked With
October 21, 2024
I wanted to take a moment to acknowledge the fantastic service provided by Dave my Ford service rep (he has the first office when entering service). He is always efficient, pleasant, and professional when service provided by Dave my Ford service rep (he has the first office when entering service). He is always efficient, pleasant, and professional when I bring in my vehicle for service. Every time I interact with him, he has a smile on his face, and I truly appreciate his dedication and follow-through. He consistently makes the experience positive. That said, I would like to offer a couple of suggestions. While I know it’s beyond Dave’s control, I feel the technicians could be a bit more attentive. For instance, during my last visit, a multi inspection sheet wasn’t filled out and the little sticker that’s in the upper windshield of my next oil change has been missed twice. Additionally, I think the cashier department could benefit from some improvements in customer service to help make clients feel more welcome. Otherwise, if it was not for that I would give a five star. More
by ORLENABUCHER
Employees Worked With
Dave in ford service
