Folsom Lake Ford - Service Center

Always gets service done right and in reasonable time. Appreciate the professionalism from service members working in the office. Appreciate the professionalism from service members working in the office. More

Fast and friendly people, easy to work with. They got the problems taken care of. They got the problems taken care of. More

Jim And Lacy are outstanding. Kept me up to date and Jim arranged a rental. Kept me up to date and Jim arranged a rental. More

This place has great service and people. I would recommend to everyone that I know. I would recommend to everyone that I know. More

The work was done great. I think there should be better communication. Other than the work, it was a little confusing. I think there should be better communication. Other than the work, it was a little confusing. More

Service was friendly and prompt. They did a great job with the regular maintenance appointment They did a great job with the regular maintenance appointment More

This is a great dealership. Service staff is so friendly and professional. Easy to schedule work, with nice waiting area with WiFi and private room in case I need to do a mee Service staff is so friendly and professional. Easy to schedule work, with nice waiting area with WiFi and private room in case I need to do a meeting while I'm there. More

Always get treated really well at Folsom Lake Ford, and their service department has always impressed me. their service department has always impressed me. More

Nick Sexton was my advisor and very nice to work with. took great care of getting me a ride if needed. took great care of getting me a ride if needed. More

First, It took me 8 working days to get an appointment to have my warranty work done on my 22 Bronco for a turbo waste gate failure issue. I made my appointment for 1030AM, I arrived at 1030AM on 18th of Oc have my warranty work done on my 22 Bronco for a turbo waste gate failure issue. I made my appointment for 1030AM, I arrived at 1030AM on 18th of October. I was met promptly by a young man to check me in. He did so and put a number in my window and said a service writer would be with me shortly. My visit went down hill from there. There were 4 other cars in the service lanes, I saw numerous service people dealing with them. After waiting another 20 minutes, I was the only vehicle left to be written up by a service writer. I had several people stop by and asked if I had been helped. I would just shrug and point to the number in my windshield. After waiting 30 minutes, I had the only car now in the service lanes. Still no help, I tried to get the attention of the numerous people walking back and forth. I finally decided to attract attention by blowing my horn. I blew three blast every sixty seconds, I figured I would be annoying enough that someone would decide to help me. After 6 iterations of blowing my horn, a service writer finally came out to help me. I showed him the code that was passed to the MyFord App, he wrote it up and I was out of there within 10 minutes. The service writer called later that day and said that a part was needed and it would take 3 working days to fix the car. The repair and pick up were without incident. More