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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,495 Reviews

1,495 Reviews of Folsom Lake Ford - Service Center

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April 30, 2025

Wonderful experience. The paperwork was ready when I arrived. The work was completed well in advance of what they told me. Your rating system though leave something to be More

by JAY.RAMEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
1.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick
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May 01, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that your experience at Folsom Lake Ford was positive and that the paperwork was ready for you. We always strive to exceed expectations by completing our work efficiently. We appreciate your input regarding the rating system, and we'll take that into consideration. We hope to see you again for your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 29, 2025

Great service and Great people. Friendly and communicated very well. would definitely recommend to friends and family. More

by Oabualnil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 29, 2025

James was very prompt. He explained everything in a way that was easy to understand. He let us know that our tires were starting to get warn and gave us a printout of pri More

by silntwolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2025 -

Folsom Lake Ford responded

Thank you, for your wonderful review! We're thrilled to hear that you had a great experience with us at Folsom Lake Ford. It's our goal to ensure everything is clear and that our customers are well-informed about their vehicle's needs. We appreciate your feedback and look forward to seeing you again for your next service! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 27, 2025

Great service. Easy, convenient and fast. Would recommend coming here for services vice and parts More

by BACKDAVID1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! We truly appreciate your kind words about the great service you received at Folsom Lake Ford. It's fantastic to hear that you found our service to be easy, convenient, and fast. We look forward to seeing you again for any future service or parts needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 26, 2025

Service response and timely communications with Nick have been excellent. He has always provided excellent customer service! More

by RIVERCHUCKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Sexton
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Apr 26, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear that Nick provided you with excellent service and timely communication. At Folsom Lake Ford, we strive to ensure our customers have a great experience. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 26, 2025

Excellent customer service. Always goes above and beyond my expectations. Jay Ford service writer has the customers best interest. I highly recommend Folsom Lake Ford. More

by GLENRDELGADO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review, Glen! We’re thrilled to hear that you had an excellent experience with our customer service and that Jay went above and beyond for you. Your recommendation means a lot to us at Folsom Lake Ford. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 25, 2025

I brought my truck in for an oil change, and it was taken care of as quickly as possible. More

by ALDRIDGE91270
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Apr 26, 2025 -

Folsom Lake Ford responded

Thank you for your positive feedback! We're glad to hear that your oil change was handled quickly at Folsom Lake Ford. We strive to provide efficient service for all our customers. We appreciate your support and look forward to seeing you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 25, 2025

Luis is the best. Always great to get help from Luis and the whole department. More

by GK16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Legarda
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Apr 26, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that Luis and our team provided you with great assistance at Folsom Lake Ford. We appreciate your support and look forward to helping you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 25, 2025

J Ford my service rep took excellent care of me and got my truck done when he promised More

by GARYMARYNOVAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaye Ford
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Apr 26, 2025 -

Folsom Lake Ford responded

Thank you for your fantastic review! I'm thrilled to hear that J took excellent care of you and delivered your truck on time. We appreciate your business and look forward to assisting you again at Folsom Lake Ford! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 24, 2025

The fleet service department is dials and on task. Too bad the regular service department can’t handle simple oil changes. It a bit crazy how bad the regular service department is, they need the fleet More

by MYREALTORKRISTEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan in Fleet is an asset to the company
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Apr 24, 2025 -

Folsom Lake Ford responded

Thank you for sharing your experience with us. I appreciate your feedback regarding the regular service department. At Folsom Lake Ford, we are committed to providing high-quality service, and your insights will help us improve our operations. If you have further concerns or would like to discuss this matter in more detail, please feel free to reach out to us directly. We value your input and hope to serve you better in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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