Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Folsom Lake Ford - Service Center
Folsom, CA
1,462 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,462 Reviews of Folsom Lake Ford - Service Center
Sort by
April 13, 2025
Awesome experience with James in service, went way above and beyond as usual,great accent to your company! Clean environment for your customers. I have over 25 years experience in the industry and dealershi and beyond as usual,great accent to your company! Clean environment for your customers. I have over 25 years experience in the industry and dealership is top notch!! More
by padremik
Verified Customer
April 13, 2025
We purchased our Explorer at Folsom Lake Ford and we take it back there for routine maintenance and love the way we are treated and very pleased with the quality of the service. it back there for routine maintenance and love the way we are treated and very pleased with the quality of the service. More
by JOHNARTHUR67
Employees Worked With
April 12, 2025
Everyone I encountered during my visit was friendly and very professional. The additional oil leak that was found during the 20K checkup was fixed quickly. very professional. The additional oil leak that was found during the 20K checkup was fixed quickly. More
by JSPERERA45
Employees Worked With
April 12, 2025
James in the Quick Lane is an employee that any team would love to have. He does a fantastic job in explaining all the work performed and has an exceptional personality! He's my go to when I need work would love to have. He does a fantastic job in explaining all the work performed and has an exceptional personality! He's my go to when I need work performed on my truck! More
by JSTURGES54
Employees Worked With
James Willis
April 09, 2025
Good customer service. Helped me with a recall refund. Filling in fifteen words Thank you Tim Helped me with a recall refund. Filling in fifteen words Thank you Tim More
by TGMCNEW
Employees Worked With
April 08, 2025
Immediately after Mobil unit came to my house to adjust the computer system my check engine light came on. The service people at Folsom Lake ford said that service had nothing to do with light coming on . the computer system my check engine light came on. The service people at Folsom Lake ford said that service had nothing to do with light coming on . I find coincidence very suspicious. They said I would have to make appointment, so in meantime drive with check engine light on? they did not even offer a quick diagnostic to see if it was safe to drive. Very disappointed! More
by mcgeejoseph
Employees Worked With
April 08, 2025
Friendly, courteous, professional. The service advisor I worked with was actually Luis Legarda. He is always a superstar in the professional way he takes care of customers. The service advisor I worked with was actually Luis Legarda. He is always a superstar in the professional way he takes care of customers. More
by JON89
Employees Worked With
Luis Legarda
April 07, 2025
This was my second truck purchased from Folsom Lake Ford. They make the whole experience, stress-free and hassle, free! No pressure and friendly sales folks! They make the whole experience, stress-free and hassle, free! No pressure and friendly sales folks! More
by JDHOGPENTECOST
Employees Worked With
April 07, 2025
Always done when promised. Friendly and informative staff. Comfortable waiting area when needed. Thank you all! Friendly and informative staff. Comfortable waiting area when needed. Thank you all! More
by I4CBASS
Employees Worked With
