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Folsom Lake Ford - Service Center
Folsom, CA
1,403 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,403 Reviews of Folsom Lake Ford - Service Center
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Verified Customer
March 05, 2025
Customer service is great and if additional work is needed I get called to discuss parts and additional work that will be needed. needed I get called to discuss parts and additional work that will be needed. More
by rbrowncb2
March 02, 2025
I bought my truck here 24 years ago and have faithfully brought it here for service the majority of time. It seems that the online scheduling has made the experience much easier, better and more organized brought it here for service the majority of time. It seems that the online scheduling has made the experience much easier, better and more organized. Granted my appointment was first thing in the morning and the service dept. was quieter, so I got good service attention. Jim helped me and he was attentive and got me all scheduled up and quoted approximately what the cost would be. When I picked up, the cost was what was quoted. For the most part, the service at Folsom has been pretty consistent, professional, good quality of work, which is why I have continued to do business with them. More
by PHL10
Employees Worked With
Jim Veilleux
March 02, 2025
Took our 2021 Ford Explorer in because computer was generating several errors the mechanic at The fleet center was able to diagnose the problem and get it repaired in a timely manner. generating several errors the mechanic at The fleet center was able to diagnose the problem and get it repaired in a timely manner. More
by MECHALSBURY
Employees Worked With
Chuck HIGGINS
March 01, 2025
Good prompt & professional service always received from the Folsom Ford service department. Have been bring my (3) Ford vehicles to Folsom Ford service department for the last (7) years. Have been satisf the Folsom Ford service department. Have been bring my (3) Ford vehicles to Folsom Ford service department for the last (7) years. Have been satisfied with their work and staff. However, on this latest experience, l felt the $300 labor charge alone for the 45 minutes of work it took to replace my F150 rear-view camera, was a bit excessive. However, based previous prior satisfactory service experiences, for the immediate future, l will still continue to patronize this business. More
by b737pic@yahoo.com
Employees Worked With
“K” - Service Writer
February 26, 2025
Your Service agent, Luis Legarda, was very awesome! ! Kept me informed as to what was going on with my truck. And your waiting room was amazing! ! Kept me informed as to what was going on with my truck. And your waiting room was amazing! More
by pamo2776
Employees Worked With
Luis Legarda, service advisor
February 23, 2025
Bridgette is our family’s go service writer. I️ trust her completely and because of her I️ recommend that everyone I️ know who needs service and repair go and see her. Thank you for keeping us o I️ trust her completely and because of her I️ recommend that everyone I️ know who needs service and repair go and see her. Thank you for keeping us on the road for nearly a decade! More
by MIKE.DIMI.MD
Employees Worked With
Bridgette
