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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,586 Reviews

1,586 Reviews of Folsom Lake Ford - Service Center

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June 27, 2025

Overall dealer service is outstanding, quick, efficient easy to deal with, James Willis is a real plus to the Team More

by anthonycapone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Jun 27, 2025 -

Folsom Lake Ford responded

Thank you for your review, Anthony! It's great to hear you found our service at Folsom Lake Ford to be outstanding, quick, and efficient. James is definitely a valued member of our team. We look forward to assisting you again on your next visit. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

Jun 27, 2025 -

anthonycapone responded

You have a great Team at Folosom Ford

June 27, 2025

Apppointment was easy to schecule. Work was done on time. People were polite and nice. Very good experience. More

by RAYMOND.CUI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2025 -

Folsom Lake Ford responded

Thank you for your kind words, Raymond! It's wonderful to hear that you had a great experience at Folsom Lake Ford, from the easy appointment scheduling to the polite service. I appreciate your feedback, and we look forward to seeing you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 27, 2025

Always a pleasure to deal with. Very attentive and responsive. Great customer service. Nick Sexton went above and beyond to assist me. More

by triathelaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Sexton (see comments- 5 stars)
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Jun 28, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with us at Folsom Lake Ford. It's fantastic to know that Nick was able to provide attentive and responsive service for you. We appreciate your kind words and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 26, 2025

brought our vehicle in to see if our key fob had the ability to put the windows down before you enter the vehicle. Came back an hour later and told us nope doesn’t have it. As they checked the tire pres More

by FORDSENIORMASTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sammy
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Jun 30, 2025 -

Folsom Lake Ford responded

Thank you for your feedback. I understand your concerns regarding the key fob functionality and the inconsistency with the tire pressure readings. At Folsom Lake Ford, we strive for accuracy and appreciate your input, as it helps us improve our services. If you would like to discuss this further, please feel free to reach out to me directly. We’re here to assist you! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 25, 2025

This was the best service I have ever received anywhere. Everything turned out perfect and timely. More

by KE6WCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck was the only one I worked with.
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Jun 25, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We greatly appreciate your positive feedback and are thrilled to hear that you had the best service experience at Folsom Lake Ford. We strive to provide timely and perfect service to all our customers. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 25, 2025

Service is courteous and professional. I have consistently worked with Luis because he is extremely helpful and thorough More

by GCSPSYCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda
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Jun 25, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We’re thrilled to hear you’ve had such a positive experience with our service team, especially with Luis. Your feedback about his helpfulness and thoroughness is greatly appreciated. We look forward to serving you again at Folsom Lake Ford! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 25, 2025

The service was great from the team as well as well as customer service throughout the process. More

by JJBAUER34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacy
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Jun 25, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our team and our customer service at Folsom Lake Ford. We appreciate your support and hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 24, 2025

The service was great and right on time. James was very friendly, professional, and explained everything clearly. I really appreciated the attention to detail and the overall experience. Hig More

by mateo.canales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review, Mateo! We're thrilled to hear that you had a great experience at Folsom Lake Ford and that James provided friendly and professional service. Your recommendation means a lot to us! We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 24, 2025

The staff checked out the issues I was having ,and replaced the gear shift.They were able to get me a car rental on Friday the parts were to arrive on Monday,so I left the car at the dealership. More

by RBERWICK2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sammy
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Jun 25, 2025 -

Folsom Lake Ford responded

Thank you for sharing your experience! We appreciate your feedback and are glad that our staff at Folsom Lake Ford could assist you with the gear shift issue and provide a rental while your car was being serviced. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 23, 2025

We needed copies of lease documents that we should have had but couldn't find and the great people at Ford said that they could get us copies but it would take about a week. They actually provided those co More

by PAYABLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason, Ashley, Rabecka
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Jun 24, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that our team at Folsom Lake Ford was able to assist you efficiently with your lease documents. Your satisfaction is our priority, and we're glad we could provide those copies sooner than expected. We appreciate your support and hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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