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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,270 Reviews

1,270 Reviews of Folsom Lake Ford - Service Center

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December 14, 2024

We have worked with James Willis in the "Quick Change" department several times before in supporting our Ford Focus and F-150. Always a great greeting and exemplary explanation and detail regarding our s More

by exsawman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Dec 17, 2024 -

Folsom Lake Ford responded

Thank you so much for your continued trust in Folsom Lake Ford and for your kind words about James in our Quick Change department. I'm thrilled to hear that he has provided you with exceptional service for your Ford Focus and F-150. I look forward to welcoming you back for future visits. Safe travels! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 14, 2024

I appreciate Jaye Ford for getting me checked in and providing great customer service! I definitely will return. More

by LOZANO.SANTINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaye Ford
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Dec 17, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! I am thrilled to hear that Jaye provided you with excellent customer service during your visit to Folsom Lake Ford. I look forward to welcoming you back soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 13, 2024

It's a place I can trust. no issues or complaints to report at all More

by DIANA.DOOLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We’re glad to hear that you felt a sense of trust at Folsom Lake Ford and had a positive experience. We appreciate your feedback and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 13, 2024

I had quick and courteous service I would highly recommend Ford to friends and family More

by RHATCH16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you had a quick and courteous experience at Folsom Lake Ford. Your recommendation means a lot to us, and we’re grateful for your support. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 13, 2024

Truck repair was efficient and timely. Information provided on headlights effectiveness for type on truck very informative. More

by COWELLAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis A
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Dec 17, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! We're glad to hear that the truck repair at Folsom Lake Ford was efficient and timely. It's great that you found the information on the headlights' effectiveness informative as well. We appreciate your support and hope to assist you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 13, 2024

Service at Folsom Ford has always been excellent. I will continue to bring my vehicle to that dealership when I need it serviced. More

by mattjlrhyne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! We truly appreciate your loyalty to Folsom Lake Ford and are delighted to hear that you've consistently received excellent service. We look forward to seeing you again for your vehicle's next service! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 11, 2024

A b c d e f g h i j k l m n o p More

by MLOOMIS1955
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

Folsom Lake Ford responded

Thank you so much for your five-star rating! We appreciate your support of Folsom Lake Ford and look forward to assisting you again in the future. If you have any questions or need further assistance, please feel free to reach out! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 11, 2024

Great service department. Keep you informed on a timely basis.Lacy and Jim are grear. More

by JIM.CLIFTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! We're delighted to hear that you had a great experience with our service department at Folsom Lake Ford. It's wonderful to know that Lacy and Jim were able to keep you informed throughout the process. We appreciate your feedback and look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 10, 2024

working with jason p and james willis was a breath of fresh air. normally despise working with dealers (worked with several local Ford dealerships over the last decade and was always left disappointed. More

by JB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jason parks, james willis
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Dec 11, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that working with Jason and James at Folsom Lake Ford made such a positive impact on your experience. Our team strives to provide exceptional service, and it’s great to know we could address your concerns and deliver results that exceeded your expectations. We appreciate your feedback and hope to assist you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 09, 2024

Thank you. A a a a a a a a a a a a a a More

by noteforbill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Folsom Lake Ford responded

Thank you so much for your 5-star review! We're thrilled you had a good experience at Folsom Lake Ford. We appreciate your support and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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