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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,328 Reviews

1,328 Reviews of Folsom Lake Ford - Service Center

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January 17, 2025

Great customer service. Very competent employees that were able to complete a very big service in a matter of hours instead of days. More

by jarrodb24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! I'm thrilled to hear that you received great customer service and that our team at Folsom Lake Ford was able to complete your service quickly and efficiently. I appreciate your recognition of our competent employees. I look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 17, 2025

James Willis is a great asset to your establishment. I can easily work with him. He is patient, explains things well and truly treats a customer with respect. More

by PUTTY4ME
Service Time
Recommend Dealer
Yes
Employees Worked With
JAMES WILLIS
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Jan 21, 2025 -

Folsom Lake Ford responded

Thank you for your kind words about Folsom Lake Ford. I'm thrilled to hear that you had a positive experience working with James. His dedication to customer service is truly valued. I look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 17, 2025

I always get good service at Folsom Lake Ford . This last time was the same good service . Everyone is very courteous . I did have one issue though . My appt. time was scheduled for 8:00 am, More

by kirbyron44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridgett Frye
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Jan 21, 2025 -

Folsom Lake Ford responded

Thank you for your feedback! I appreciate your loyalty to Folsom Lake Ford and I am glad to hear you consistently receive good service. I also value your comments about your recent experience, and I appreciate you bringing the delay to my attention. I strive for timely service and will use your input to improve our processes. If you have any further concerns, please feel free to reach out. I look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 17, 2025

We were promptly greeted. We came with a list of items we wanted completed. We were given upfront and honest estimate. We appreciate the honesty of our service provider. We we More

by kimcodywilleford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2025 -

Folsom Lake Ford responded

Thank you for your feedback! I'm glad to hear that you appreciated the upfront and honest estimate during your visit to Folsom Lake Ford. Your satisfaction is important to me, and I understand that the wait for the shuttle was longer than expected. I appreciate your patience and hope to serve you even better on your next visit. Please reach out to us for any future needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 17, 2025

Jim was very helpful, kind, and easy to work with. The service was very quick also. More

by ANGELPI3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Veilleux
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Jan 21, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! I appreciate your kind words and I am thrilled to hear that you found our service quick and our team helpful. Your satisfaction is our priority at Folsom Lake Ford. I look forward to seeing you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 17, 2025

Kwaku Gaisie did a great job facilitating our service and getting the work done promptly More

by JLEMMON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwaku Gaisie
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Jan 21, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! I'm thrilled to hear that Kwaku provided excellent service and ensured your work was completed promptly. At Folsom Lake Ford, I strive to deliver the best experience for our customers. I hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 16, 2025

They did what they were supposed to do , but why did it take them 4 hours to install 4 tires and do an alignment? James was great and I realize he had no control over the time it took to do the work. Lacey More

by kendude42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacey
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Jan 17, 2025 -

Folsom Lake Ford responded

Thank you for sharing your experience with us. I appreciate your feedback regarding the tire installation and alignment. I understand your concerns about the time it took and the cleanliness of our facility. It's our goal at Folsom Lake Ford to maintain high standards in service and environment. I’ll address these issues to improve our service in the future. If you would like to discuss this further, please don’t hesitate to reach out to me directly. Thank you again for your input! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

Jan 17, 2025 -

kendude42 responded

Hello Mr Peterson, this is no reflection on the people that worked with me at the service center, they were great! Lacey was great, James who worked with me yesterday was great, please don't punish them for the condition of your establishment there, the place was dirty, the bathrooms were dirty, it shouldn't have taken 4 hours to put four new tires on my truck and doing alignment. You guys asked for my rating, I'm an honest dude and that's what I gave. Please reward James and Lacey for their great customer service!

January 16, 2025

Very satisfied with the service department, James Willis in particular. Outstanding service and communication. I will continue to have my truck serviced here as long as I own it. More

by MCCOMBS.MATT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Jan 17, 2025 -

Folsom Lake Ford responded

I truly appreciate your kind words about our service department and James. It's great to hear that you are satisfied with our service and communication. I'm honored to be your trusted choice for servicing your truck, and I look forward to assisting you for many years to come. Don’t hesitate to reach out if you need anything in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 16, 2025

Great as usual. I appreciate the location, quality service, shuttle, and fast return of the vehicles. More

by NEAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JimZ
Report | Print
Jan 17, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! I'm thrilled to hear that you appreciate our location, quality service, shuttle, and the fast return of vehicles. At Folsom Lake Ford, I strive to provide the best experience possible, and your kind words motivate us to keep up the good work. I look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 15, 2025

ok but I don't recognize any of the names listed in the rate people you worked with More

by BDWILBUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Skye Mascadri
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
3.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
3.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
3.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene
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Jan 17, 2025 -

Folsom Lake Ford responded

Thank you for your feedback. I appreciate you taking the time to share your experience with us at Folsom Lake Ford. If you have any specific concerns or if there’s anything I can assist you with, please don’t hesitate to reach out directly. I strive to maintain high standards and your input helps us improve. I hope to see you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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