Folsom Lake Ford - Service Center

Folsom Lake Ford is not okey because after oil change there I always clean my truck. there I always clean my truck. More

Briggette is always making sure my service is as smooth as possible. I trust her to get the work done right. as possible. I trust her to get the work done right. More

No problems getting warranty work done and always arranges appointment time that is convenient - I usually wait in the customer lounge with my breakfast ! arranges appointment time that is convenient - I usually wait in the customer lounge with my breakfast ! More

Every time I go there and treated with respect and dignity they are kind and caring dignity they are kind and caring More

I was pleased with the efficiency of the service appointment from making the appointment to waiting for service. The work cubicle was very much appreciated. Lacey was very helpful and knowlefgeabl appointment from making the appointment to waiting for service. The work cubicle was very much appreciated. Lacey was very helpful and knowlefgeable More

I arrived for a scheduled oil change and diagnostic, waiting initially in your truck until a service member placed a numbered sign on your windshield. Despite this, it took over 30 minutes for a service waiting initially in your truck until a service member placed a numbered sign on your windshield. Despite this, it took over 30 minutes for a service representative to engage with me, and only after you proactively walked into their office. While waiting, you observed another service member on their phone and experienced a lack of acknowledgment Later in the day, as 6 p.m. approached, I still hadn’t received any communication from the service department. Repeatedly calling to check on your vehicle was challenging; it took five attempts to get through, only to find out my truck was not ready. Ultimately, I did not receive the oil change service despite leaving my vehicle at the facility for the entire day. When I finally managed to reach someone at the service department, they asked if I could leave your truck overnight or return the next day. Given that this is my only means of transportation, leaving the truck was not an option. Fortunately, a friend was able to drive me to the dealership to pick up my vehicle. Upon retrieving your truck, I noticed dirt and scuff marks on the door sill that were not present when I dropped it off. This added to the overall dissatisfaction with my service experience, which included delays, poor communication, and a lack of care for your vehicle My experience highlights significant communication issues and a lack of customer service attentiveness that would be understandably disappointing. More

The dealership was efficient and everyone was incredibly professional. Thank you for the great service! professional. Thank you for the great service! More

Hi, My service Rep Bridgette is awesome she is on it every time i bring my trucks in. she calls and lets me know when my service is completed. every time i bring my trucks in. she calls and lets me know when my service is completed. More

Tommy is a wonderful agent and always takes care of my Explorer. And keeps my SU V in to shape, Explorer. And keeps my SU V in to shape, More

Kwaku at Folsom Lake Ford always helps me with my service needs. I recommend him. needs. I recommend him. More