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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,357 Reviews

1,357 Reviews of Folsom Lake Ford - Service Center

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November 09, 2024

My service was quick and everyone was very friendly and polite. It was worth the drive from Roseville. More

by LBAR384
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you found our service to be quick and our team friendly and polite. At Folsom Lake Ford, I strive to make every visit worthwhile, and I appreciate you making the drive from Roseville! I look forward to seeing you again soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 09, 2024

In credible staff and service,I recommend them to all my family & friends. Quick and easy More

by RYCHCIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you had a great experience with our staff and service at Folsom Lake Ford. Your recommendation to family and friends means a lot to me. I look forward to welcoming you back for your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 08, 2024

Folsom Lake Ford is always a great experience for us. They have an excellent service center and sales department as well. More

by DNRHOLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that your experiences with Folsom Lake Ford have been great. Our service center and sales team strive to provide the best for our customers. I appreciate your support and look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 08, 2024

Not inclined to write a book about a visit to get my car serviced so be happy with my check marks More

by WALTPRATHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2024 -

Folsom Lake Ford responded

Thank you for your feedback! I appreciate you taking the time to rate your experience with Folsom Lake Ford. Your satisfaction is important to me, and I look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 08, 2024

The service on my truck was done quickly and thoroughly. I was quoted a time of about 1 1/2 to 2 hours, and it was done in about an hour. More

by ALDRIDGE91270
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Veilleux
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Nov 12, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! I'm thrilled to hear that the service on your truck at Folsom Lake Ford was completed quickly and thoroughly. Our team strives to meet our customers' expectations, and it's great to know we hit the mark for you. I look forward to seeing you again for any future needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 08, 2024

Have received the best service since day on, except for one flaw this time when in for service. In for oil change, tire rotation and recall on windshield wiper arms. no problem. Took longer than expected t More

by RAVLIN51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to share your experience with us. I appreciate your continued trust in Folsom Lake Ford for your service needs. I understand that you encountered a delay with the wiper arm replacement and were not informed about the power steering leak during your visit. Your feedback is invaluable, and I strive to ensure all aspects of service are communicated clearly. Please feel free to reach out to me if you have any questions or if there's anything I can do to assist you further. I look forward to serving you better in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 08, 2024

James was a very nice customer service representative and very knowledgeable. I would return to Folsom Lake Ford. More

by THATCAT68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! I'm thrilled to hear that you had a positive experience with our customer service representative and found them knowledgeable. At Folsom Lake Ford, I strive to provide exceptional service, and I look forward to welcoming you back for your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 08, 2024

The staff is very friendly and the service was done in a timely manner. Thanks. More

by CSARABIA16572
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brigitte Karen
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Nov 12, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! I'm glad to hear that you found our staff friendly and that your service was completed in a timely manner. I appreciate your feedback and look forward to seeing you again at Folsom Lake Ford! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 06, 2024

polite service representative,professional service, very good knowledge,and flexible on customer requests.parts depth and casher are courteous too. More

by FREEDOMZH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

Folsom Lake Ford responded

Thank you so much for your wonderful review! I truly appreciate your kind words about our service representatives and the overall experience at Folsom Lake Ford. It's great to hear that you found our team knowledgeable and flexible to your requests. I look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 05, 2024

I received great customer service and was so happy that you washed my car. I was going on a trip and needed to be able to see better thank you. More

by EBENZ77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Payton
Report | Print
Nov 07, 2024 -

Folsom Lake Ford responded

Thank you so much for your wonderful review! I'm thrilled to hear that you received great customer service at Folsom Lake Ford and that the car wash made a difference for your trip. I appreciate your kind words and look forward to assisting you again in the future! Safe travels! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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