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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,357 Reviews

1,357 Reviews of Folsom Lake Ford - Service Center

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November 12, 2024

Excellent customer service with wonderful environment…. . I love Folsom lake ford… friendly and super clean More

by RIZWAN.ALI7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Folsom Lake Ford responded

Thank you so much for your kind words! I truly appreciate your positive feedback about the excellent customer service and the welcoming environment at Folsom Lake Ford. I'm thrilled to hear you loved your experience and noticed our commitment to cleanliness. I look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 12, 2024

Great! Great!Great!Great!Great!Great!Great!Great!Great!Great! Great!Great!Great!Great!Great! More

by j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2024 -

Folsom Lake Ford responded

Thank you so much for the fantastic review! I truly appreciate your enthusiasm and support for Folsom Lake Ford. I look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 11, 2024

Everything went very smooth. Jim called right away when teuck was done. Very happy. Sone More

by fb69lvr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2024 -

Folsom Lake Ford responded

Thank you for your positive review! We're thrilled to hear that everything went smoothly with your truck and that Jim was able to assist you promptly. Your satisfaction means a lot to us at Folsom Lake Ford. We look forward to seeing you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 11, 2024

Awesome service as always! Had the "Works" done and my vehicle was finished sooner than expected. More

by MARKPAOLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Veilleux
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Nov 13, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear that you had an awesome experience at Folsom Lake Ford and that your vehicle's service was completed sooner than expected. We appreciate your loyalty and look forward to serving you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 10, 2024

Thank you for servicing my vehicle within hours of it not starting up at home! More

by melmennucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Z.
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Nov 13, 2024 -

Folsom Lake Ford responded

Thank you so much for your kind words! We at Folsom Lake Ford are thrilled to hear we were able to service your vehicle quickly and get you back on the road. We appreciate your trust in us and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 10, 2024

With great communication with my service advisor K I was able to get all my issues resolved. I do think that the relationship with your service advisor is underestimated to het the service that you need. Th More

by cswanz13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Advisor K
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Nov 13, 2024 -

Folsom Lake Ford responded

Thank you for your feedback. I'm thrilled to hear that K provided great communication and helped resolve your issues at Folsom Lake Ford. We appreciate your insights on the importance of the service advisor relationship, and we will certainly consider your suggestion regarding appointment notes. We strive to provide the best possible service and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 10, 2024

Folsom lake Ford takes care of there customers, top notch servicing all your needs, completed when promised More

by RBAXTER3311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis
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Nov 13, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! We truly appreciate your feedback and are glad to hear that Folsom Lake Ford met your needs with top-notch service. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 10, 2024

Friendly staff. Helpful with any questions you may have. They strive to make your visit as easy as possible. More

by KUROPIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! We truly appreciate your feedback about our friendly staff and their commitment to making your visit to Folsom Lake Ford as easy as possible. We're here to help, so please don’t hesitate to reach out if you have any more questions. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 09, 2024

Bridgett is the most pleasant service agent I’ve ever had contact with. She is a good representative of the agency. More

by GHOWARD60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! I'm thrilled to hear that you had such a positive experience with our service agent. At Folsom Lake Ford, we pride ourselves on providing excellent service, and it's great to know that Bridgett exemplifies that commitment. I look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 09, 2024

I was greeted by James Willis and with friendly conversation he took care of me. More

by folsomroadbike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Nov 12, 2024 -

Folsom Lake Ford responded

Thank you for sharing your experience! I'm delighted to hear that James provided you with friendly and attentive service at Folsom Lake Ford. Your satisfaction is important to me, and I look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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