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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,357 Reviews

1,357 Reviews of Folsom Lake Ford - Service Center

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November 17, 2024

The Service Department is a well oiled machine. A pleasure to work with. I will be back. More

by valrschiele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bridget and Rob are awesome.
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Nov 19, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! We’re thrilled to hear that you had such a positive experience with our Service Department at Folsom Lake Ford. It’s always a pleasure to serve our customers, and we look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 17, 2024

I had a bazarre thing happen to my Explorer. I took it in to Folsom Lake and they were able to diagnose the issue and correct it. AS this was being done communication with Tpommy Nares my servic More

by BRADWARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We appreciate you taking the time to share your experience with us at Folsom Lake Ford. We're glad to hear that Tommy provided outstanding communication during your service visit for your Explorer. It's our goal to keep our customers informed and satisfied. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 15, 2024

Great, very professional and fast service, quick service and efficient as well. Very happy with the service! More

by NELSAYED19
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Folsom Lake Ford responded

Thank you for your positive feedback! I'm thrilled to hear that you experienced great and efficient service at Folsom Lake Ford. Your satisfaction is our priority, and I appreciate you taking the time to share your experience. I look forward to welcoming you back again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 15, 2024

Took care of everything. Highly professional dealership. Bridgette was amazing with every aspect of my repairs More

by wallace.ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridgette
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Nov 18, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you had such a positive experience at Folsom Lake Ford. Bridgette truly strives to provide excellent service, and I'm glad she could assist you with your repairs. I appreciate your kind words and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 14, 2024

The service staff was top notch again. Lacey made the drop off a breeze and clearly stated what time I could expect the car to be ready. The shuttle driver was awesome and got me to my o More

by ABCCDAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
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Nov 15, 2024 -

Folsom Lake Ford responded

Thank you for the fantastic review! We truly appreciate your kind words about our service staff, especially Lacey. We're glad she made your drop-off easy and communicated the timeline well. It's great to hear that the shuttle service met your needs too! We look forward to seeing you again at Folsom Lake Ford for your future service needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 13, 2024

This dealership has great customer service, a great parts department, and great group of employees. More

by JCS32089
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We’re thrilled to hear that you had such a positive experience with our customer service, parts department, and our team at Folsom Lake Ford. Your kind words mean a lot to us. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 13, 2024

Closest dealership to my house. Not a convenient drive but what do you do when you need your truck serviced. More

by DOUG36D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2024 -

Folsom Lake Ford responded

Thank you for your review! We appreciate you choosing Folsom Lake Ford for your truck service, even if it's a bit of a drive. We're here to provide you with the best service possible. If you have any concerns or need assistance, please feel free to reach out. We look forward to seeing you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 12, 2024

Staff is friendly and helpful. Wait time is very acceptable (with shuttle available if need be). More

by TERRYMCCOY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Nov 14, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you found our staff at Folsom Lake Ford to be friendly and helpful. It's great to know that the wait time met your expectations and that the shuttle service was a convenient option for you. I appreciate your feedback and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 12, 2024

Dave in service is the best! Anytime we need something he gets us in! He’s is the reason we keep buying Fords. More

by ROBINSEIBERT9501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Service Manager
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Nov 14, 2024 -

Folsom Lake Ford responded

Thank you so much for your kind words! I'm thrilled to hear that Dave provided you with such excellent service. At Folsom Lake Ford, I strive to ensure our customers have a great experience, and it's wonderful to know that Dave plays a big part in that. I appreciate your loyalty and look forward to seeing you again for your next Ford purchase! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 12, 2024

Bridget is my go to person in the service department and has been for many years. More

by jamescotten447
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridget
Report | Print
Nov 14, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! I truly appreciate your loyalty and I am delighted to hear that Bridget has consistently provided excellent service for you. At Folsom Lake Ford, I strive to offer the best experiences, and it's wonderful to know that Bridget has been a valuable part of that. I look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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