Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,355 Reviews

1,355 Reviews of Folsom Lake Ford - Service Center

Sort by
November 22, 2024

Superb service from the moment I pulled up. My car was being serviced for a recall notice. I made my appointment. When I got there the service advisor pulled up all recalls on my vehicle and ga More

by tracy.eltagonde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kay
Report | Print
Nov 25, 2024 -

Folsom Lake Ford responded

Thank you for sharing your wonderful experience with us! I'm thrilled to hear that you received superb service during your recall appointment at Folsom Lake Ford. Our team strives to provide clear communication and a hassle-free experience, so it’s great to know that we met your expectations. I appreciate your kind words and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 22, 2024

Service was provided on a timely basis, they were efficient and professional. I was satisfied with this visit More

by JAWATSON0426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! I'm thrilled to hear that your service experience at Folsom Lake Ford was timely, efficient, and professional. Your satisfaction means a lot to me. I look forward to seeing you again on your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 22, 2024

Folsom Lake Ford consistently handles my service needs with excellent results in a timely manner. They are my go to service dealer. More

by djg2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kwaku Gaise
Report | Print
Nov 25, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I truly appreciate your continued trust in Folsom Lake Ford for your service needs. It's fantastic to hear that our team consistently provides you with excellent results in a timely manner. I look forward to helping you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 21, 2024

I am happy with the service center and my service representative Nick you should give him a raise More

by MMUNOZ81356
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! I'm thrilled to hear that you had a positive experience with our service center and that Nick provided excellent service. I appreciate your feedback, and I'll make sure to pass your compliment along. I hope to see you again at Folsom Lake Ford! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 21, 2024

Louis in the service department was super, super helpful, thank you so very much for the help! More

by CLITTLETWO
Recommend Dealer
Yes
Employees Worked With
Louis
Report | Print
Nov 22, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! I'm thrilled to hear that Louis in our service department provided you with such great assistance. At Folsom Lake Ford, I strive to deliver exceptional service, and it's wonderful to know that we met your expectations. I hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 21, 2024

Great service and communication. Job was well done on time as promised. Louis was awesome to work with. More

by LANSFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis
Report | Print
Nov 22, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you received great service and communication at Folsom Lake Ford. It's fantastic to know that Louis made your experience enjoyable and that the job was completed on time as promised. I appreciate your feedback and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 17, 2024

Super great, super fast, super convenient service. Excellent experience again. Will definitely be coming back. More

by MOESZY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy nares
Report | Print
Nov 19, 2024 -

Folsom Lake Ford responded

Thank you so much for your wonderful review! We’re thrilled to hear that you had a super great and convenient experience at Folsom Lake Ford. We appreciate your loyalty and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 17, 2024

The Service Department is a well oiled machine. A pleasure to work with. I will be back. More

by valrschiele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bridget and Rob are awesome.
Report | Print
Nov 19, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! We’re thrilled to hear that you had such a positive experience with our Service Department at Folsom Lake Ford. It’s always a pleasure to serve our customers, and we look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 17, 2024

I have purchased several cars from Folsom Lake Ford. I have also used the service department for many years and always have had a positive experience. More

by SHARPER662
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda
Report | Print
Nov 19, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you have consistently had positive experiences with both purchasing cars and using our service department at Folsom Lake Ford. Your loyalty means a lot to us, and we look forward to assisting you again in the future. If you have any questions or need assistance, don’t hesitate to reach out! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 17, 2024

I had a bazarre thing happen to my Explorer. I took it in to Folsom Lake and they were able to diagnose the issue and correct it. AS this was being done communication with Tpommy Nares my servic More

by BRADWARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We appreciate you taking the time to share your experience with us at Folsom Lake Ford. We're glad to hear that Tommy provided outstanding communication during your service visit for your Explorer. It's our goal to keep our customers informed and satisfied. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

1
...
14
15
16
...
136