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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,613 Reviews

1,613 Reviews of Folsom Lake Ford - Service Center

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February 28, 2024

I was able to get my vehicle in and out in two hours. I have been very happy with Folsom Lake Ford since we bought this vehicle. More

by JOHNHUNT49ERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
Mar 05, 2024 -

Folsom Lake Ford responded

Thank you so much for taking the time to let us know how happy you are with your experience, John! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 28, 2024

I have had the pleasure of using Folsom Ford on many occasions and I can not say enough about how professional, friendly, and kind Brigitte and James are. This Dealership really is a Diamond in the rou More

by VICKI19
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brigitte Karen
Mar 05, 2024 -

Folsom Lake Ford responded

Thank you for the amazing five-star rating, Vicki! I’m glad everything went well during your recent experience with us and please don’t hesitate to reach out should you have any questions or concerns. Until next time, take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 27, 2024

James Willis and team are the best. Excellent customer service every time. Much appreciated. Thanks, again! More

by shanecalkins12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Willis
Mar 04, 2024 -

Folsom Lake Ford responded

Your great feedback truly made our day, Shane! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 27, 2024

James Willis was very personable and professional. All my work was done to my complete satisfaction. More

by CLSGOBLUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
Mar 04, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 27, 2024

Dan McGuire and his team at the Folsom Lake Ford Commercial repair shop were awesome once again. I have said this before, Ford needs to carbon copy the business model of this location. They do a ver More

by NCALABS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan McGuire
Mar 04, 2024 -

Folsom Lake Ford responded

We really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that Dan and our team here at Folsom Lake Ford provided you with the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 27, 2024

James is such an asset to your team. He’s always upbeat and helpful. He even made sure to fix the tv in the waiting room. More

by natashasp
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

Folsom Lake Ford responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 27, 2024

James was super helpful and took care of all my requests really well. Had the 60K Servicing and my car is in great shape. James is really thorough and even helped me figure out some tricks with my radio s More

by camcelhany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
Mar 04, 2024 -

Folsom Lake Ford responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 27, 2024

Jim L. was great!! Service Scott Berry #1 Scott Berry JR #1 Every time I go to Folsom Lake Ford I love all the key people> Even Jr Peterson More

by DOUG.DOBLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

Folsom Lake Ford responded

Thank you so much for your glowing review, Doug! I'm delighted to hear that you had a positive experience with Jim. Your kind words mean a lot to our team, and we can't wait to welcome you back soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 26, 2024

Despite arriving at the wrong date and time for my service appointment, the Quick Lane service department was able to provide the requested service that day. While not scheduled, the Service Departme More

by ANDERFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Willis, 5 stars
Mar 01, 2024 -

Folsom Lake Ford responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 26, 2024

James Willis always takes good care of my Ford F-150 pickup needs. With his service advice, I feel more confident of my Ford pickup always getting me where I need to go, and back home again. More

by BPAVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
Feb 28, 2024 -

Folsom Lake Ford responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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