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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,613 Reviews

1,613 Reviews of Folsom Lake Ford - Service Center

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March 02, 2024

Bridgette did a fantastic job taking care of the issues I was experiencing with my vehicle More

by MREGAN0000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigitte Karen
Mar 07, 2024 -

Folsom Lake Ford responded

Thank you for this great review! I'm happy to hear that Bridgette took care of you! She is a great asset and we appreciate all that she does. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 02, 2024

Love, love, love that you could come to my house to perform a recall service. Put air in the tires too. Very nice and courteous technician. I’m sold. More

by janis.teichman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Folsom Lake Ford responded

Thank you so much for your excellent input, Janis! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Please let us know if there is anything else that we can assist you with! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 02, 2024

Jim Velliew takes great care to insure service efficient and with professionalism. Always timely and work as promised. More

by equuspassage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Velliew
Mar 07, 2024 -

Folsom Lake Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 01, 2024

Nick was very helpful and responsive, I had a good experience with Folsom Lake Ford. More

by KJELLPINTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Sexton
Mar 07, 2024 -

Folsom Lake Ford responded

Thanks for your outstanding review! I'm very happy to hear that Nick was of such help to you. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 01, 2024

Jaye was very helpful and knowledgeable- much appreciated his involvement on my issue. He is an asset. More

by BCT1012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Folsom Lake Ford responded

Thanks for your awesome review! I'm very happy to hear that Jaye was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 01, 2024

Friendly and professional all the way through. Everyone I spoke with was extremely helpful and the wait wasn’t long at all. More

by BETHEINA.FERNANDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Folsom Lake Ford responded

Betheina, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and I'm so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 01, 2024

Terrible experience with the Service Dept. I didn’t know my body part falling off wasn’t covered by my extended warranty. Had I known that I would have taken it straight to my body shop. T More

by JUNEAU9803
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Laughlin
Mar 07, 2024 -

Folsom Lake Ford responded

We acknowledge your review and are currently looking into the events you’ve detailed.

March 01, 2024

Easy to work with. Vehicle was done same day. Cheaper than some dealers I've been to More

by KRISSY10US2000
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Folsom Lake Ford responded

Krissy, I appreciate you taking the time to leave Folsom Lake Ford with this excellent star rating. Please do not hesitate to reach out if you need anything in the future be it service or sales. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 01, 2024

HORRIBLE. I WILL NEVER GO BACK. SERVICE ADVISORS ARE GREAT HOWEVER THE TECHNICIANS ARE WORTHLESS. THEY ARE NOT TRUE MECHANICS. THEY BROKE OUR VEHICLE. THEY More

by CLIFFORDPAUL1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisors are awesome
Mar 06, 2024 -

Folsom Lake Ford responded

We’d like to thank you for sharing details of your recent experience at our dealership, Paul. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so we can discuss your experience in more detail. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 01, 2024

Great service, friendly people and environment. Speedy in and out. And I appreciate the timely reminders in the days leading up to my appointment. More

by CRAZY304EVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Folsom Lake Ford responded

We sincerely appreciate your feedback. Each employee is a valued member of the Folsom Lake Ford team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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