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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,635 Reviews

1,635 Reviews of Folsom Lake Ford - Service Center

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March 08, 2024

Have 6 vehicles from the dealership, and my cars and trucks have been take care of by them, great staff, they do what is needed and nothing more, thank you Jim Z for taking the time and seeing that it w More

by SHIPLEY.JL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Z ford service
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Mar 14, 2024 -

Folsom Lake Ford responded

Shipley, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 07, 2024

Folsom Lake Ford is a very friendly dealership. We have worked with Gayle in sales and Luis in the service area. We enjoy working with Gayle and Luis. More

by janicegolfclub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gayle Blackwell
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Mar 12, 2024 -

Folsom Lake Ford responded

Janice, thanks for this great review! I can't tell you enough how much we appreciate our team. They do a fantastic job and I am very happy that Gayle and Luis were there to take care of you! Thank you again and we look forward to working with you in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 07, 2024

Love my suv and the service is great thanks to Jim Valuex. The inventory of vehicle is great to look at. More

by KGRIOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Valeux is the best. Knows his stuff and is great at explaining work needed
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Mar 13, 2024 -

Folsom Lake Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 07, 2024

James the Service Advisor did an outstanding job of getting the service done quickly on a Saturday. Also introduced me to the financial manager regarding warranty extensions. Very helpful and courteous More

by ROMAN.RACCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2024 -

Folsom Lake Ford responded

Thank you for taking the time out of your day to share your wonderful experience with us, Roman. We are delighted to hear you were treated with courteous and helpful service. I hope you will give us the opportunity to help you again whenever it’s time for your next service. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 07, 2024

James helped me out with my tires. Super nice and professional, he had amazing customer service. More

by Sierratrask
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Mar 13, 2024 -

Folsom Lake Ford responded

Thanks for your outstanding review, Sierra! I'm very happy to hear that James was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 07, 2024

Always aim to please. Try to get you in and out as quickly as possible More

by dan.l.millington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2024 -

Folsom Lake Ford responded

Thank you for the amazing 5-star rating, Dan! Whether it be in service or sales, I hope to see you again soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 07, 2024

I dealt with Jaye Ford, top notch, and totally enjoyed our conversation and how he helped me get in out of service asap. More

by KORYOMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaye ford
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Mar 13, 2024 -

Folsom Lake Ford responded

Thank you for leaving us this great review! I am very happy to hear that Jaye could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 06, 2024

Efficient and quick check in. The shuttle driver was very prompt and an awesome dtiver More

by pattyroblesrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Z
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Mar 11, 2024 -

Folsom Lake Ford responded

I cannot thank you enough for this glowing review of our service center, Patty! We know how valuable your time is and we aim to provide efficient and quick service to all our customers. Please do not hesitate to come back again if you need anything else in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 05, 2024

Thanks for the quick and efficient maintenance on my car and the courteous customer service representative. More

by GEORGIANA.RIVERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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Mar 11, 2024 -

Folsom Lake Ford responded

Georgiana, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicles. We look forward to seeing you again. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 05, 2024

that staff are excellent and very accommodating especially Joe Ramiez in sales, and Bridgett Karen and James in service. Thank you for your service. More

by divamdkh
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Ramiez in sales, and Bridgett Karen and James in service
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Mar 11, 2024 -

Folsom Lake Ford responded

Hello and thank you for the positive feedback. I'm very happy to hear that you enjoyed your visit here with us at Folsom Lake Ford. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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