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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,613 Reviews

1,613 Reviews of Folsom Lake Ford - Service Center

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March 03, 2024

Always great service and experience at Folsom Ford, thanks Jaye for looking after the service. More

by Matt Cocchiarella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaye
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Mar 07, 2024 -

Folsom Lake Ford responded

Matt, thank you for taking the time to share your feedback. Each employee is a valued member of the Folsom Lake Ford team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 03, 2024

Excellent communication from service techs who performed above-and-beyond service. A quality location and crew. Charming young guy who drove the car up to me when I went to pick it up. Thank you to all. More

by A.FOLTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2024 -

Folsom Lake Ford responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Please let us know if there is anything else that we can assist you with! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 03, 2024

Jim did a great customer service, fast service, good callback communication. I would definitely recommend. More

by DAVEEMPEY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2024 -

Folsom Lake Ford responded

We really appreciate the kind recommendation. We would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, we will see you back again as well! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 03, 2024

Poor lack of understanding, slow service, rude communication, unresolved issues, unprofessional behavior, careless work, disappointing experience overall. More

by RAMIREZ.CESAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon Peterson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
4.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2024 -

Folsom Lake Ford responded

Thank you for sharing this review regarding your experience with us, Cesar. I’d like to discuss this with you further if you could please contact me at your earliest convenience. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 03, 2024

Oil change and recall item were done in less than the expected time. We're new customers so this was our first time to have service done. Nice, comfortable waiting area. More

by MARYKINGSHILL
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 07, 2024 -

Folsom Lake Ford responded

Thank you for visiting our service department and for leaving the kind words, Mary. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 02, 2024

James and Jay have been great service technicians with my ford edge maintenance. Good communication More

by julioly7
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2024 -

Folsom Lake Ford responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 02, 2024

James was very nice and helpful. He took very good care of our Maintenace for our vehicle. Very courteous and professional. Thank you More

by BBMURPHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 07, 2024 -

Folsom Lake Ford responded

Thank you for leaving us this great review! I am very happy to hear that James could be very nice and helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 02, 2024

The service was fast and quick. Scheduled 1 week out -- much better than 3 weeks previously! More

by JANDA069
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Mar 07, 2024 -

Folsom Lake Ford responded

Thank you for the amazing five-star rating, Jan! I’m glad everything went well during your recent experience with us and please don’t hesitate to reach out should you have any questions or concerns. Until next time, take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 02, 2024

Staff was Very fast and courteous. They even provided free valet pickup and drop off service. More

by RENNECRW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Willis
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Mar 07, 2024 -

Folsom Lake Ford responded

We appreciate you for letting others know about your experience, Renne! If you ever need anything in the future, please don't hesitate to let us know. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 02, 2024

Jim, James, and Lacey are all excellent at getting you taken care of for service. They always have a smile, treat you with respect and make you feel like a priority. Service is always great (thank you to More

by STACEYSAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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Mar 07, 2024 -

Folsom Lake Ford responded

Your compliments and kind words mean so much to us and our team, Stacey! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. I hope that we can have the opportunity to work with you again soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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