Folsom Lake Ford - Service Center

Thanks for the professional, efficient service. Jim was fantastic as always at welcoming me and keeping me informed of the progress. Jim was fantastic as always at welcoming me and keeping me informed of the progress. More

The workers are quick to help you. They were quick to get a hold of you to diagnose the issue when you didn’t have an appointment. Explained the problem and fixed it quickly. They were quick to get a hold of you to diagnose the issue when you didn’t have an appointment. Explained the problem and fixed it quickly. More

Folsom lake ford is always quick, efficient and friendly. They take care of my vehicle the way I would if I was a service advisor working there. They take care of my vehicle the way I would if I was a service advisor working there. More

Check-in for the recall work went quickly and smoothly, less than 10 minutes from pulling up in line to walking out the door. Estimated repair time was four hours, but I received a call slightly less than less than 10 minutes from pulling up in line to walking out the door. Estimated repair time was four hours, but I received a call slightly less than three hours in that my truck was ready! Check-out took a bit more time, given many people were also picking up their vehicles, but well within reason. More

My service advisor Jay provided me with an excellent service. He was professional and provided exceptional service! He was very communicative with the process of the work. He also was attuned to details service. He was professional and provided exceptional service! He was very communicative with the process of the work. He also was attuned to details. He noticed two safety recalls and fixed those as well. He is a great service advisor that looks out for his customers. More

Folsom Lake Ford is always quick and thorough. Communication is excellent and always friendly. Dealership is well maintained. Communication is excellent and always friendly. Dealership is well maintained. More

Dave was great. Explained what recall items were going to be fixed and how long it would take. Car was ready when he said it would be. Explained what recall items were going to be fixed and how long it would take. Car was ready when he said it would be. More

Always provide quick service and good communications. I work with the same Service rep for the last 15 years and he does an excellent job. I work with the same Service rep for the last 15 years and he does an excellent job. More

My visit to Folsom lake ford for service was great. My service advisor Jay Ford was easy to work with, got my issues listed out and addressed, got my services and my regularly scheduled maintenance kno My service advisor Jay Ford was easy to work with, got my issues listed out and addressed, got my services and my regularly scheduled maintenance knocked out as well as catching a recall I was unaware of and got that done. Friendly, knowledgeable, and communicative. Couldn’t ask for a much better turn around. More

Got car back and still having problems! I don’t feel they checked after vehicle after doing warranty work! I don’t feel they checked after vehicle after doing warranty work! More