Folsom Lake Ford - Service Center

Great all round dealership - A Unicorn these days! Folsom Lake Ford stand out as a rare example of a dealership that is PLEASANT to deal with! Yes i said pleasant!!! I have leased far too many cars f Folsom Lake Ford stand out as a rare example of a dealership that is PLEASANT to deal with! Yes i said pleasant!!! I have leased far too many cars from 3 German, 2 Japanese, and the 3 large US brands. I have never previously experienced a dealership where absolutely everyone; Sales, Front Desk, and all of Service have been a pleasure to work with. In particular Bill Bergaus (Service Manager) could not have been more helpful. I felt strongly about wanting FLF to conduct the first service on my 2017 Explorer Sport despite having relocated to Nevada. I contacted BIll knowing i had an appointment coming up in the area. Bill was more than happy to provide book my car in at short notice, provide a loaner, and do a great job servicing and cleaning my Explorer. Everyone involved on the day was outstandingly polite and helpful. Yes, i am the customer that came back from Nevada for a service because i trust and appreciate Folsom Lake Ford that much! Thanks you. NOTE: dealership experiences like this are immeasurable in value: communicated reputation, Brand reputation, and increased probability of a repeat customer. More

Very Professional and knowledgeable I always receive excellent customer service when I come in for my maintenance appointments and when I pick up the service technicians at the front cou I always receive excellent customer service when I come in for my maintenance appointments and when I pick up the service technicians at the front counter by the rental car counter explain everything clearly, this is why I continue to come to this location even though they are extremely busy and appointments are sometimes a few days out depending on what type of service is needed. More

First class service Even though I didn't have an appointment, you went out of your way to make sure I got my truck back when I needed it. Even though I didn't have an appointment, you went out of your way to make sure I got my truck back when I needed it. More

Great Service! Friendly, reliable service. Nice to actually see the same great service rep from our previous appt. Hey, they even washed my car & vacuum my floor mat Friendly, reliable service. Nice to actually see the same great service rep from our previous appt. Hey, they even washed my car & vacuum my floor mats this time! More

Customer Service Is Great Luis Legarda got me in and out in no time considering how busy they were. Always gets me back on the road ASAP. I make my money with my truck so if tr Luis Legarda got me in and out in no time considering how busy they were. Always gets me back on the road ASAP. I make my money with my truck so if trucks out of service I'm not making any money. Keith Belford Belford Construction Inc. More

Great experience When I take my Ford Explorer in for service at Folsom Lake Ford, I know that I will be welcomed by friendly faces and that I will get the best service When I take my Ford Explorer in for service at Folsom Lake Ford, I know that I will be welcomed by friendly faces and that I will get the best service! "K" in service, is so awesome! Really everyone is terrific! I always use the shuttle service so I can go home or work, the gym, one time I had the driver drop me off at the movie theatre! The drivers are super friendly and call you to let you know they are on the way to pick you up. At Folsom Lake Ford, they respect your time too, trying to get you back in your car quickly and on your way! More

Service Advisor Best service ever from Luis! After finding out that my truck had a recall Luis had me in the next day for the fix. I was in at 8am and out by 11am. Th Best service ever from Luis! After finding out that my truck had a recall Luis had me in the next day for the fix. I was in at 8am and out by 11am. Thank you Luis L. Robbie Z. And all the great people at FLF! More

Best service representative! I have bought two cars from Folsom Lake Ford and have had my cars serviced there for the past 8 years. But this past week, I had the best experience I have bought two cars from Folsom Lake Ford and have had my cars serviced there for the past 8 years. But this past week, I had the best experience ever. When I called to make my appointment indicating that I had a fluid leak, I was put on the schedule for 5 days in the future. I was quite worried that my car might get damaged due to the leak. Luis Legarda called me and assured me that he would make sure it was all taken care of. On the day of my appointment, he got me a rental car, assured me that my car would be "fixed" and made sure I felt confident with the service they would provide. By that evening, the car was fixed and I was able to pick it up the next day. Luis had just the right amount of "caring" about his customer to keep me coming back. More

No appointment needed I dropped off my car at 9am for its 10k and a recall service and it was was completed a few hours early without an appointment. I dropped off my car at 9am for its 10k and a recall service and it was was completed a few hours early without an appointment. More

Stay away from Folsom Lake Ford From my short experience owning a 2016 Ford Transit Fords are not manufactured well. Their “bumper to bumper” warranty is not as advertised as Ford is From my short experience owning a 2016 Ford Transit Fords are not manufactured well. Their “bumper to bumper” warranty is not as advertised as Ford is in to the business of denying claims for no good reason. I have brought my vehicle to Folsom Lake Ford multiple times for warranty work and have had a problem every time. I had to push back the first time I brought it in when they said that Fords make a noise when backing up and there isn’t anything out of the ordinary. So when you hear a braking squealing noise as a ford vehicle backs up know that it’s approved by Ford to sound that way. The next problem was a shroud that came lose on my rear view mirror. I brought my van in describing the problem and they had the van for an entire day and called me back to once again say they were going to do nothing to fix the issue and that Ford claims had denied the replacement due to an “outside source” causing the issue. Now they couldn’t tell me what force caused the issue or why but they did let me know that they were not interested in honoring their bumper to bumper warranty. But it doesn’t stop here, after getting my van home from a wasted day at Folsom Lake Ford service I noticed a fresh new chip in the paint on the hood. The same type of chip that would be seen if a hood was hit by a tool while being worked on. I know this much, and outside source did cause the chip and I have proof of repairing all chips before I brought it in for service. But just like Ford can’t prove that the broken shroud was outside of mechanical failure I can’t prove that the chip happened at Folsom Lake Ford. After sharing my experience with Jon Peterson via email after leaving my first review he basically told me to bring my Van elsewhere and that my service problems weren’t his fault as I didn’t purchase the vehicle from him. So who knows, maybe the level of service goes up for customers that purchase th vehicle from Jon but one thing is for certain, that shouldn’t be the case regardless. Save yourself the hassle and find a respectable dealer to work with. More