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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,613 Reviews

1,613 Reviews of Folsom Lake Ford - Service Center

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March 19, 2024

In the past I have not been a fan of Folsom Lake Ford in the least. James Willis in the Service Department has changed my view, at least for our service needs. James is a shining star. He is customer servic More

by HRPUFFNSTUF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Mar 25, 2024 -

Folsom Lake Ford responded

I am thrilled that James was able to take care of you. He is a great asset to our team and I appreciate him for providing you with the service that you deserve. Thank you again and I look forward to the opportunity to work with you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 19, 2024

I was greeted on time. The estimate was actually higher than the final payment. Done on time. More

by GGBAILEY18
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim, in Quick Lube
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Mar 22, 2024 -

Folsom Lake Ford responded

I appreciate you for letting others know about your experience, Bailey! If you ever need anything in the future, please don't hesitate to let us know. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 19, 2024

Always great service at this dealer. Fast freindly service and reasonably priced as well. 5 Star.. More

by dankelley359
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
quick lube, don't remember the name
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Mar 25, 2024 -

Folsom Lake Ford responded

I am ecstatic to hear about your positive experience with us! I will share your feedback with my team and hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 19, 2024

I was very pleased with the service. The young man, James Willis, was very kind and helpful. More

by GWENS37
Recommend Dealer
Yes
Employees Worked With
James Willis
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Mar 25, 2024 -

Folsom Lake Ford responded

Thank you for leaving us this review. I am happy to hear that you were pleased with the service you received from Folsom Lake Ford. If there is anything more that I can do, please come back and see us again. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 18, 2024

Folsom Lake Ford is my favorite dealership, they take good care of my truck and their customer service is very good! More

by 2MCSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2024 -

Folsom Lake Ford responded

Thank you for this great review! I'm happy to hear that our team took care of you! They are a great asset and we appreciate all that they do. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 18, 2024

Service rep Nick was very helpful. I appreciated the shuttle service. Service work and recall work was all completed. More

by LIH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Mar 22, 2024 -

Folsom Lake Ford responded

Thank you for leaving us this great review! I am very happy to hear that Nick could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 17, 2024

I had an excellent experience with the service department. James took exceptional care of my car. More

by wright3657
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2024 -

Folsom Lake Ford responded

Thank you so much for taking the time to share your feedback with us, Wright! We work hard to make sure our guests have an excellent experience. We will share your comments with our team and we look forward to working with you again down the road. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 17, 2024

All the people in the service center were friendly and professional. I highly recommend this establishment. More

by DEANFUHS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2024 -

Folsom Lake Ford responded

Thank you so much, for taking the time to share your feedback with us! We will share your comments with our team and we look forward to working with you again down the road. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 16, 2024

Great customer service. .prompt completion and notification of work being done. Staff goes above and beyond More

by michaellee007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim villeaux
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Mar 20, 2024 -

Folsom Lake Ford responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating, Michael! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 16, 2024

Technicians are either instructed to create high repair estimates or are not thorough with diagnostic procedures More

by GARETHBRIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Level 3 technician
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Mar 20, 2024 -

Folsom Lake Ford responded

Thank you for sharing this review regarding your experience with us, Garet. I’d like to discuss this with you further if you could please contact me at your earliest convenience. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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