Folsom Lake Ford - Service Center

Good service, communication on what was going on with my vehicle could have been better, but overall my experience was good. vehicle could have been better, but overall my experience was good. More

Although one recall was not addressed due to unavailable parts, my truck was serviced. It runs smother now. As usual, Jaye Ford was exceptional in providing customer service. He facilitated the service and parts, my truck was serviced. It runs smother now. As usual, Jaye Ford was exceptional in providing customer service. He facilitated the service and recall repairs . Jaye also provisioned for me to have a rental. I am fortunate to have him as my service advisor. More

Very happy! Luis was very professional and friendly. God bless you guys! Keep up the good work! Luis was very professional and friendly. God bless you guys! Keep up the good work! More

Apt for oil change but waited 30 min. And windshield leaking car soaked in water couldn’t do anything without a diagnostic apt which 2 weeks out agreed to reseal windshield did nothing to And windshield leaking car soaked in water couldn’t do anything without a diagnostic apt which 2 weeks out agreed to reseal windshield did nothing to get water out of car. So much water floor mats squished with water. Took back twice to put same vent piece in under driver seat. Told there was half in water in chassis floor but they would charged $500 to remove driver seat to unscrew plug and apts two weeks out. Took to personal mechanic will not be going back car is a 2015 transit connect passenger with 17,500 miles. Told should get 20,000 maintenance done now since don’t drive much. Agreed thinking if get better service. I was wrong. More

Great Service. Provide me options with savings. The service was fairly fast, I waited in for my vehicle. Provide me options with savings. The service was fairly fast, I waited in for my vehicle. More

Is a very good experience. I had a very pleasant experience with the counter people, and it was done on time or earlier made for a very convenient eventful day. I had a very pleasant experience with the counter people, and it was done on time or earlier made for a very convenient eventful day. More

They were easy to work with and very polite. They notified me when my battery came back as bad. They had my car done in a timely manner. They notified me when my battery came back as bad. They had my car done in a timely manner. More

Absolutely lovely! Luis was great! He tried to do absolutely right by me which I feel he did. Always know when I go there I’ll be in good hands. Luis was great! He tried to do absolutely right by me which I feel he did. Always know when I go there I’ll be in good hands. More

Service center at Folsom Ford was GREAT! Took our 2023 Ford Explorer in with a most irratating rattle in the undercarriage with only 7k miles on it. Next day they called and said it was a lo Took our 2023 Ford Explorer in with a most irratating rattle in the undercarriage with only 7k miles on it. Next day they called and said it was a loose strut and was all fixed! More

Excellent service, with timely scheduling and repairs. Staff were kind, helpful and good getting the required work completed. Staff were kind, helpful and good getting the required work completed. More