Folsom Lake Ford - Service Center

My service advisor is not great at all. Customer service is not the greatest also. Customer service is not the greatest also. More

Yeah, my service guy is OK. He’s always trying to say it’s my fault whatever goes on with the car he could never admit that there is a defect. He’s always trying to say it’s my fault whatever goes on with the car he could never admit that there is a defect. More

James made this an unforgettable quality service experience from beginning to end and also helped to recover some misplaced keys experience from beginning to end and also helped to recover some misplaced keys More

They took great care of me when I went out to start my car in the garage, and my battery was dead car in the garage, and my battery was dead More

Ford always takes care of me… in this case, I brought my Ford F150 and take care of a handful of recalls and they needed to keep my truck overnight so they promptly set me up a rental car and had enterprise Ford F150 and take care of a handful of recalls and they needed to keep my truck overnight so they promptly set me up a rental car and had enterprise pick me up at my home then when I dropped it off. I just drove it to Ford and they took care of the rest. Highly recommended More

Said the problem with our CarPlay was the cord we used. However, CarPlay in our car is wireless, so that is NOT the problem. Very frustrated because CarPlay fails every single time we use the vehicle and m However, CarPlay in our car is wireless, so that is NOT the problem. Very frustrated because CarPlay fails every single time we use the vehicle and makes it unusable. All we asked was they try to uninstall and reinstall the software to see if that would fixed the problem, however that was not done. More

the service advisor was great and taking care of us Very prompt with information and getting back to us on time top-notch service prompt with information and getting back to us on time top-notch service More

My experience at Folsom Lake Ford was excellent! I stopped in for a quick oil change and inspection. The service was performed fast than expected with interior/exterior quick cleaning. Some minor is I stopped in for a quick oil change and inspection. The service was performed fast than expected with interior/exterior quick cleaning. Some minor issue was discovered and James W. made a follow up appointment. THANKS More

First time at Folsom Ford. Customer service was A1 James Willis at the quick lane front desk was absolutely amazing greeted us with a smile, informed us of different packages f Customer service was A1 James Willis at the quick lane front desk was absolutely amazing greeted us with a smile, informed us of different packages for our oil Change made us feel right at home. I will definitely be returning. More

Jim, our service advisor was so thorough and thoughtful in support of our service needs. Thermos for a great experience. in support of our service needs. Thermos for a great experience. More