Folsom Lake Ford - Service Center

Tommy Nares worked very hard on my behalf to find the cause of a persistent but very difficult to remedy problem with my truck. Hopefully the last effort did take care of the issue. He is excellent at hi cause of a persistent but very difficult to remedy problem with my truck. Hopefully the last effort did take care of the issue. He is excellent at his position there and very attentive to his customers. Thank you More

My experiences have all been good, but the last one with Lacey Payton was exceptional! Extremely friendly and very knowledgeable. A rare encounter in today's world. Lacey Payton was exceptional! Extremely friendly and very knowledgeable. A rare encounter in today's world. More

Nick did a great job walking me through the process. Providing additional information about future service needs, which important to me because this is my first all electric vehicle. Providing additional information about future service needs, which important to me because this is my first all electric vehicle. More

Thanks for the professional, efficient service. Jim was fantastic as always at welcoming me and keeping me informed of the progress. Jim was fantastic as always at welcoming me and keeping me informed of the progress. More

The workers are quick to help you. They were quick to get a hold of you to diagnose the issue when you didn’t have an appointment. Explained the problem and fixed it quickly. They were quick to get a hold of you to diagnose the issue when you didn’t have an appointment. Explained the problem and fixed it quickly. More

Folsom lake ford is always quick, efficient and friendly. They take care of my vehicle the way I would if I was a service advisor working there. They take care of my vehicle the way I would if I was a service advisor working there. More

Check-in for the recall work went quickly and smoothly, less than 10 minutes from pulling up in line to walking out the door. Estimated repair time was four hours, but I received a call slightly less than less than 10 minutes from pulling up in line to walking out the door. Estimated repair time was four hours, but I received a call slightly less than three hours in that my truck was ready! Check-out took a bit more time, given many people were also picking up their vehicles, but well within reason. More

My service advisor Jay provided me with an excellent service. He was professional and provided exceptional service! He was very communicative with the process of the work. He also was attuned to details service. He was professional and provided exceptional service! He was very communicative with the process of the work. He also was attuned to details. He noticed two safety recalls and fixed those as well. He is a great service advisor that looks out for his customers. More

Folsom Lake Ford is always quick and thorough. Communication is excellent and always friendly. Dealership is well maintained. Communication is excellent and always friendly. Dealership is well maintained. More

Dave was great. Explained what recall items were going to be fixed and how long it would take. Car was ready when he said it would be. Explained what recall items were going to be fixed and how long it would take. Car was ready when he said it would be. More