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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,328 Reviews

1,328 Reviews of Folsom Lake Ford - Service Center

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February 03, 2024

Everything was taken care of in a timely and efficient manner. Luis always does a great job. My car was done when promised. More

by BDMAIMONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Legarda
Feb 08, 2024 -

Folsom Lake Ford responded

Thank you so much for the nice review! I really appreciate this feedback and I'll be certain to share your compliments with Luis and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 02, 2024

Excellent customer service and friendly staff, from check in to check out. We’re very happy with the dealership from purchase to service. More

by GRPORTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Folsom Lake Ford responded

Thank you so much for taking the time to let me know how happy you are with your experience with us! Feedback from you is one way I know we are achieving our goals. Let me know if I can assist you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 02, 2024

Everyone was very friendly, and the service was performed quickly. there were a lot of extras that were included in my regular service More

by HMOORE5424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Folsom Lake Ford responded

Thank you for reviewing your service experience! I aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 02, 2024

I come from Roseville for their service. super people to work with. I have purchase another truck thier. will have it sevic3d thier. More

by CLAUDIAPRAKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Folsom Lake Ford responded

I can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and I look forward to doing so again. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 02, 2024

Great service. Everyone was great, Work done on time and correct every time I go to Folsom Lake Ford. More

by GK16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Folsom Lake Ford responded

I sincerely appreciate your feedback. Each employee is a valued member of the Folsom Lake Ford team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 02, 2024

I had a great experience. If possible I will purchase all my Ford vehicles here and have them serviced here too. Honesty about repair time is important, since I have experie More

by BRUCEMAAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Folsom Lake Ford responded

Thank you very much for taking the time to leave us a great review! I am pleased to hear about your great experience at Folsom Lake Ford! If there is anything else I can do for you, please feel free to give me a call. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 02, 2024

Clean, professional from appearance. Seems like it's organized. Wait times seems a little excessive. More

by PDP273
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Last name of service advisor is Sexton
Feb 08, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and I value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 02, 2024

All Excellent from my Salesman Marvin To the service representative Jim Z and Luis Legarda I’m very satisfied. More

by RALUCAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin, Jim Z and Luis
Feb 08, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. I look forward to working with you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 02, 2024

Service was quick and friendly. I did not have to wait long, and everything was explained to me clearly when the work was done. More

by sickmaven33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Folsom Lake Ford responded

Thank you so much for your glowing review! I'm delighted to hear that you had a positive experience with us. Your kind words mean a lot to our team, and I can't wait to welcome you back soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 02, 2024

Polite, friendly, efficient service . Well organized from the daybi called for the appointment. Good work @ More

by THINKLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Folsom Lake Ford responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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