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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,328 Reviews

1,328 Reviews of Folsom Lake Ford - Service Center

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February 08, 2024

For my Maverick recall, the service time was very short (about 2 hours). All the service people I dealt with were great. I also really appreciate the shuttle service provided to and from my home. More

by BNEASTMENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Folsom Lake Ford responded

I am so glad to read that you had such a positive experience at our dealership! We can't wait to see you again next time you need routine service or maintenance. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 08, 2024

They did a nice job. They got everything fixed and I am happy. They always do. More

by jpduran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2024 -

Folsom Lake Ford responded

We appreciate your input. We're glad to hear that you are consistently impressed with the service we offer here at Folsom Lake Ford. If there is anything more we can do for you please come back and see us any time! Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 07, 2024

The needed repair was completed as expected. Happy with the results and performance so far. More

by BILL_JAMACA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Laughlin
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Feb 08, 2024 -

Folsom Lake Ford responded

We truly appreciate you taking the time to write about your experience at our service department, Bill. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 07, 2024

Every time I visit Folsom Lake Ford, the visit is excellent. That’s why I always drive from Antelope to Folsom. Everyone is so friendly and welcoming and I appreciate that. More

by KEIOTA35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaye Ford
Report | Print
Feb 08, 2024 -

Folsom Lake Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 07, 2024

Very happy! Luis was very professional and friendly. God bless you guys! Keep up the good work! More

by UKR_VITALIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Feb 07, 2024 -

Folsom Lake Ford responded

We appreciate your kind words about our service team. Thank you for choosing Folsom Lake Ford for your vehicle needs. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 07, 2024

Good service, communication on what was going on with my vehicle could have been better, but overall my experience was good. More

by SABRINA.DAWN79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 08, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to write this review, Sabrina. We are pleased to hear that our team was able to provide an efficient and overall positive experience. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 07, 2024

Although one recall was not addressed due to unavailable parts, my truck was serviced. It runs smother now. As usual, Jaye Ford was exceptional in providing customer service. He facilitated the service and More

by GENT9272
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaye Ford
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Feb 08, 2024 -

Folsom Lake Ford responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Jaye was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 06, 2024

They were easy to work with and very polite. They notified me when my battery came back as bad. They had my car done in a timely manner. More

by bridgetr_clarke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
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Feb 07, 2024 -

Folsom Lake Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, Clarke. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 06, 2024

Absolutely lovely! Luis was great! He tried to do absolutely right by me which I feel he did. Always know when I go there I’ll be in good hands. More

by DONANDJEN97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda
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Feb 07, 2024 -

Folsom Lake Ford responded

Thanks for taking the time to write such an excellent review for Folsom Lake Ford. We strive to make sure everyone who walks through our doors feels like they are in good hands. Please don’t hesitate to reach out if you have any questions. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 06, 2024

Service center at Folsom Ford was GREAT! Took our 2023 Ford Explorer in with a most irratating rattle in the undercarriage with only 7k miles on it. Next day they called and said it was a lo More

by DKBUMPASS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember her name
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Feb 07, 2024 -

Folsom Lake Ford responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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