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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,328 Reviews

1,328 Reviews of Folsom Lake Ford - Service Center

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February 21, 2024

Great service! It was great that they came to my house to do the service!!!! More

by PORTNERLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2024 -

Folsom Lake Ford responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 21, 2024

I dropped off the car and James was great at communicating the status of the repair. Picked up the car and all was good. I would recommend James and this dealership for service. More

by kmminami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2024 -

Folsom Lake Ford responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to James as he will be happy to hear it! We look forward to working with you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 21, 2024

Wonderful service have been bring my ford here since 2015 great service every time. Thank you More

by MABAAYERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to write this great review. It's wonderful to hear that our team was able to provide you with a wonderful service experience! We really appreciate this feedback and we will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 20, 2024

Very Smooth Transaction, In and out in no time; oil change and rotation on a Saturday More

by STEEN_G
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2024 -

Folsom Lake Ford responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 20, 2024

Service department is fantastic. Mech do great work. Friendly professional service. Chuck’s the best More

by MECHALSBURY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Higgins
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Feb 23, 2024 -

Folsom Lake Ford responded

I appreciate you for letting others know about your experience! If you ever need anything, please don't hesitate to let us know. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 20, 2024

Very clean facility, friendly staff. They worked with me on my 100K mile tune up to find something I could more easily afford. More

by WOLFEYEZ77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Feb 26, 2024 -

Folsom Lake Ford responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 20, 2024

We have purchased our last two vehicles from Folsom Ford. Their service department is Awesome! Brigitte Karen has been our service advisor and has been very responsive to our needs. Highly recommend Folsom F More

by GWTHUNDER2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigitte Karen
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Feb 26, 2024 -

Folsom Lake Ford responded

Thank you for the awesome feedback! You're right, Brigitte is an excellent service adviser and we appreciate all she does for us! I'm very happy to hear that she has been there to provide you with great service. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 19, 2024

I love Folsom Lake Ford! When you buy a car from a Dealer, you expect that the Service Department has great Customer Service, just like the Sales Department that sold you the More

by Ivan Andersen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwaku Gaisie - Service Advisor
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Feb 23, 2024 -

Folsom Lake Ford responded

Ivan, thank you so much for taking the time to share your kind words about your experience at Folsom Lake Ford! I love our happy customers and I am honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 18, 2024

Great customer service from Jaye Ford. Always take my vehicle to Folsom Ford for maintenance. More

by KKOMJO1030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaye Ford
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Feb 23, 2024 -

Folsom Lake Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 18, 2024

My parts writer, James Fuhs was wonderful. Good personality, I was in and out very quickly. He was very professional and helpful. I hope all my interactions with Folsom Lake Ford are this More

by SCRAPPY52VAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2024 -

Folsom Lake Ford responded

Thank you for reaching out to us and letting me know about your recent visit. I appreciate everything James does for Folsom Lake Ford and our customers. Hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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