Folsom Lake Ford - Service Center

Jim Velliew takes great care to insure service efficient and with professionalism. Always timely and work as promised. and with professionalism. Always timely and work as promised. More

The service was fast and quick. Scheduled 1 week out -- much better than 3 weeks previously! Scheduled 1 week out -- much better than 3 weeks previously! More

Bridgette did a fantastic job taking care of the issues I was experiencing with my vehicle was experiencing with my vehicle More

James and Jay have been great service technicians with my ford edge maintenance. Good communication ford edge maintenance. Good communication More

Staff was Very fast and courteous. They even provided free valet pickup and drop off service. They even provided free valet pickup and drop off service. More

Love, love, love that you could come to my house to perform a recall service. Put air in the tires too. Very nice and courteous technician. I’m sold. perform a recall service. Put air in the tires too. Very nice and courteous technician. I’m sold. More

James was very nice and helpful. He took very good care of our Maintenace for our vehicle. Very courteous and professional. Thank you He took very good care of our Maintenace for our vehicle. Very courteous and professional. Thank you More

Terrible experience with the Service Dept. I didn’t know my body part falling off wasn’t covered by my extended warranty. Had I known that I would have taken it straight to my body shop. T I didn’t know my body part falling off wasn’t covered by my extended warranty. Had I known that I would have taken it straight to my body shop. The price quoted for the repair was around $800 . Then it was shipped to an auto body subcontractor. My Service Advisor would not return my calls to let me know about the status of my car. I got better updates from the body shop. The part they received from Ford was in pieces. After almost 3 weeks of waiting for my car, I got the final bill of $1126. The Folsom Lake Ford Service Dept was totally useless. I will be contacting the Ford Motors Regional Service Representative to recommend they look into the poor service Folsom Lake Ford is providing to their Ford customers. More

HORRIBLE. I WILL NEVER GO BACK. SERVICE ADVISORS ARE GREAT HOWEVER THE TECHNICIANS ARE WORTHLESS. THEY ARE NOT TRUE MECHANICS. THEY BROKE OUR VEHICLE. THEY I WILL NEVER GO BACK. SERVICE ADVISORS ARE GREAT HOWEVER THE TECHNICIANS ARE WORTHLESS. THEY ARE NOT TRUE MECHANICS. THEY BROKE OUR VEHICLE. THEY HAD OUR VEHICLE FOR ABOUT A MONTH THE FIRST TIME AND WE GOT IT BACK JUST TO TAKE IT BACK. THE TECHNICIANS ADMITTED HIS MISTAKE. WE GIT IT BACK 5 WEEKS LATER JUST TO HAVE IT TOWED IN. TECHNICIANS INCORRECTLY INSTALLED A PART. 4 WEEKS LATER WE GOT IT BACK JUST TO HAVE MORE PROBLEMS. I WILL NEVER PURCHASE ANOTHER FORD HERE OR HAVE IT SERVICED THERE. WORTHLESS DEALERSHIP. More

Nick was very helpful and responsive, I had a good experience with Folsom Lake Ford. experience with Folsom Lake Ford. More