Folsom Lake Ford - Service Center

Nick at Folsom Lake Ford is very helpful and has taken care of multiple trucks for me. Great communication and addresses my needs with concern. care of multiple trucks for me. Great communication and addresses my needs with concern. More

that staff are excellent and very accommodating especially Joe Ramiez in sales, and Bridgett Karen and James in service. Thank you for your service. especially Joe Ramiez in sales, and Bridgett Karen and James in service. Thank you for your service. More

Thanks for the quick and efficient maintenance on my car and the courteous customer service representative. and the courteous customer service representative. More

Everyone is very helpful and friendly from the initial phone call to set up the appointment to the day of service and the service advisor and the finance employees on checking out at the completion of t phone call to set up the appointment to the day of service and the service advisor and the finance employees on checking out at the completion of the service. More

Excellent communication from service techs who performed above-and-beyond service. A quality location and crew. Charming young guy who drove the car up to me when I went to pick it up. Thank you to all. above-and-beyond service. A quality location and crew. Charming young guy who drove the car up to me when I went to pick it up. Thank you to all. More

Poor lack of understanding, slow service, rude communication, unresolved issues, unprofessional behavior, careless work, disappointing experience overall. communication, unresolved issues, unprofessional behavior, careless work, disappointing experience overall. More

Oil change and recall item were done in less than the expected time. We're new customers so this was our first time to have service done. Nice, comfortable waiting area. expected time. We're new customers so this was our first time to have service done. Nice, comfortable waiting area. More

Jim did a great customer service, fast service, good callback communication. I would definitely recommend. callback communication. I would definitely recommend. More

Always great service and experience at Folsom Ford, thanks Jaye for looking after the service. thanks Jaye for looking after the service. More

Jim, James, and Lacey are all excellent at getting you taken care of for service. They always have a smile, treat you with respect and make you feel like a priority. Service is always great (thank you to taken care of for service. They always have a smile, treat you with respect and make you feel like a priority. Service is always great (thank you to all the techs, writers, etc) - my car always comes out clean and ready to go as efficiently as possible. I love Ford, love Folsom Lake Ford service!! More