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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,340 Reviews

1,340 Reviews of Folsom Lake Ford - Service Center

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March 14, 2024

Had an issue with my new car and Jim V was able to immediately work with me to get it fixed as soon as he can. He gave me a loaner for my inconvenience which is very appreciative. Great service More

by rayman852
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim v
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Mar 19, 2024 -

Folsom Lake Ford responded

Thank you for leaving us your positive review. I am pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from Jim. If there is anything more that we can do please come back and see us again. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 14, 2024

Great customer service. Lacey, the service advisor was very helpful, knowledgeable and efficient. Great turnaround from when I brought my vehicle in to when I got the call More

by DARLADW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey was a 5 star
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Mar 20, 2024 -

Folsom Lake Ford responded

Thanks for your perfect review! I'm glad to hear that our team was helpful, knowledgeable, and efficient! I strive to provide excellent customer service, and I'm glad that this was the case for you! Please let me know if there's anything else I can do for you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 14, 2024

Service writer was kind and work was done quickly. Recall service appointment was handled timely. More

by MITCH36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2024 -

Folsom Lake Ford responded

Thank you for providing this amazing feedback, Mitch! Our team really appreciates your comments and I hope that you will visit us again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 14, 2024

The service man explained everything clearly, I would have checked five stars, but I had to come back the next day for repairs because you didn’t have the necessary part. More

by BIGBASS62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2024 -

Folsom Lake Ford responded

I greatly appreciate your business and want to make sure your experience with us was five-star worthy. If you would like to discuss this further, please contact me at your earliest convenience. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 14, 2024

Great service and communication. . They always listen to all concerns and make sure to address every issue. More

by TRAVISFAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brigitte Karen
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Mar 20, 2024 -

Folsom Lake Ford responded

I appreciate you working with our service department to keep your vehicle in tip-top shape, Travis. Please don't hesitate to call if I can help with anything at all. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 14, 2024

Great people and great service although the wash job was a bit shaky. 😀. Thank you. More

by WINOINN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2024 -

Folsom Lake Ford responded

Thank you for sharing this great feedback with us. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were mostly pleased with your visit. I will share the information about the car wash with the team, and we look forward to seeing you for your next service appointment! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 13, 2024

very frendly reception, good service, I like the overall service and the general meaner of the dealership More

by FPW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Villeau
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Mar 19, 2024 -

Folsom Lake Ford responded

Thank you for the amazing five-star rating! I’m glad everything went well during your recent experience with us and please don’t hesitate to reach out should you have any questions or concerns. Until next time, take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 13, 2024

Excellent and timely service to replace truck motor under warranty within three days. Thank you to Nick Sexton for working to resolve this issue for nearly a year! More

by pdfletch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Sexton
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Mar 19, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 13, 2024

Tommy was the best, took care of all the issues, very professional, looking forward to coming back. More

by RLAMANTAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
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Mar 19, 2024 -

Folsom Lake Ford responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Tommy and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 13, 2024

We have followed our service advisor who originated at Harrold Ford and moved postitions to Folsom Lake Ford. He makes the experience wherever he goes, a good thing. That would be Chuck Higgins, btw. He's More

by MICHELE_CABLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Higgins is the only person we have worked with.
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Mar 19, 2024 -

Folsom Lake Ford responded

Thank you for the wonderful review, Michele! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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