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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,356 Reviews

1,356 Reviews of Folsom Lake Ford - Service Center

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December 22, 2024

Brigitte was fantastic as usual. Thank you to Wayne "Shuttle driver", Tom Zraick, Robby Zepponi, Dan Frye and Chuck the parts manager. Not to forget there is a new cashier (sorry I f More

by CAVEMANTURNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brigitte, Dan, Chuck, Robbie, Tom, Wayne
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Dec 24, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that our team at Folsom Lake Ford, including Wayne, Tom, Robby, Dan, Chuck, and our new cashier, provided you with fantastic service. It’s great to know that our efforts are appreciated, and I'm grateful for your loyalty even when there are other options nearby. I wish you a Merry Christmas and look forward to serving you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 21, 2024

Lacey Payton, our Quicklane Advisor, was very helpful and made sure the service was performed as requested. We've always been impressed with the personnel at Folsom Lake Ford. More

by Psarellana
Recommend Dealer
Yes
Employees Worked With
Lacey Payton
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Dec 24, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that Lacey, our Quicklane Advisor, provided you with such helpful service. It's great to know that our team at Folsom Lake Ford continues to impress you. I look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 20, 2024

They found rodent damage, wires chewed on, but when I looked under the hood I saw a wire that appeared to be chewed. Maybe it wasn’t chewed through enough to replace. I don’t know. More

by V_LEPPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know any names
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Dec 23, 2024 -

Folsom Lake Ford responded

Thank you for sharing your experience with us. We understand your concerns regarding the rodent damage and the chewed wire you noticed. At Folsom Lake Ford, we take these matters seriously to ensure the safety and reliability of your vehicle. If you have any further questions or would like assistance addressing this issue, please feel free to reach out to us directly. We appreciate your feedback! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 19, 2024

Great service . Thank you Lacy and Jim. Appreciate your help with my 2000 F350 crew cab. More

by JOHN.MILES66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacy and Jim
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Dec 21, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to leave such a wonderful review, John! We're thrilled to hear that you received great service from Lacy and Jim at Folsom Lake Ford. It’s always a pleasure to assist with your 2000 F350 crew cab. We appreciate your support and look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 19, 2024

Luis provides great service, keeps me aware of what needs to be done- I have an eighteen year old Expedition. More

by MIKEEDELSTEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Dec 21, 2024 -

Folsom Lake Ford responded

Thank you, Mike, for your kind words! We’re thrilled to hear that you received great service from Luis at Folsom Lake Ford. Keeping our customers informed is a top priority, especially for valued vehicles like your eighteen-year-old Expedition. We appreciate your feedback and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 19, 2024

Very professional. Service was completed ahead of estimated time. Comfortable ans inviting waiting area. Everyone was very nice. More

by MARYKINGSHILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review, Mary! We're thrilled to hear that you found our service professional and efficient, and that you enjoyed our comfortable waiting area. At Folsom Lake Ford, we always strive to create a welcoming environment for our customers. We appreciate your kind words and hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 15, 2024

Brigette took great care of me. She made sure I got great service. She is the best and a real asset to Folsom Lake Ford. More

by SEAAMODT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigitte K. Frye
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Dec 17, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that Brigette provided you with exceptional service. She truly is an asset to Folsom Lake Ford, and I appreciate your kind words. I look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 15, 2024

Folsom Lake Service is very knowledgeable and gives excellent service. My service advisor Jay is great with following up with me. He also explains any questions I may have in detail. More

by CHRISTYJONES44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! I'm thrilled to hear that you had a great experience with our knowledgeable service team at Folsom Lake Ford and that Jay provided excellent service by following up and answering your questions in detail. I appreciate your feedback and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 14, 2024

We have worked with James Willis in the "Quick Change" department several times before in supporting our Ford Focus and F-150. Always a great greeting and exemplary explanation and detail regarding our s More

by exsawman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
Report | Print
Dec 17, 2024 -

Folsom Lake Ford responded

Thank you so much for your continued trust in Folsom Lake Ford and for your kind words about James in our Quick Change department. I'm thrilled to hear that he has provided you with exceptional service for your Ford Focus and F-150. I look forward to welcoming you back for future visits. Safe travels! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 14, 2024

I appreciate Jaye Ford for getting me checked in and providing great customer service! I definitely will return. More

by LOZANO.SANTINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaye Ford
Report | Print
Dec 17, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! I am thrilled to hear that Jaye provided you with excellent customer service during your visit to Folsom Lake Ford. I look forward to welcoming you back soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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