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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,587 Reviews

1,587 Reviews of Folsom Lake Ford - Service Center

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July 01, 2025

My phone charging cord was stolen out of my car while at the shop. None of the service techs owned up to it. Service writer said one was ordered for me to replace it but no call ever received...still no rep More

by sedgett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
4.0
This rating includes all reviews, with more weight given to recent reviews.
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July 01, 2025

I live one hour away from this dealership and it's worth the drive. They serviced my vehicle and took care of other small problems I had at no costs to me. I give them a 5 stars and will continue to use th More

by ROBERTHICKERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 01, 2025

Professional and courteous! I am always treated as a top priority and given the best service for a reasonable price More

by KATHIMYERS67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwaku Gaispie
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Jul 02, 2025 -

Folsom Lake Ford responded

Thank you so much for your wonderful review! We're thrilled to hear that you feel like a top priority at Folsom Lake Ford. Our team is dedicated to providing the best service possible at a reasonable price. We truly appreciate your support and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 01, 2025

Fantastic customer service! Thank you for always making it fun and an easy process to service my vehicle! More

by UAWLADYBUG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear that you had a fantastic experience with Folsom Lake Ford and that our team made the service process enjoyable and easy for you. We appreciate your feedback and look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 01, 2025

We had a few questions regarding our car. James explained everything to us and we left satisfied. More

by 2VEACHES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 29, 2025

The Service Dept. is fantastic! I really appreciate Lacey, James and Jim. They really are a customer’s advocate. Their courtesy and professionalism is unmatched. Lacey More

by JIM.CLIFTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacey, James, Jim
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Jun 30, 2025 -

Folsom Lake Ford responded

Thank you so much for your wonderful review, Jim! We're thrilled to hear that you had a fantastic experience with our Service Department at Folsom Lake Ford. It's great to know that Lacey, James, and Jim made such a positive impact on your visits. We truly appreciate your kind words and support. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 28, 2025

Incredibly fast and courteous work! Best in sales and service of any auto dealership I have worked with! More

by TPERRINPREUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gayle
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Jun 28, 2025 -

Folsom Lake Ford responded

Thank you so much for your review! I appreciate your feedback about our sales and service at Folsom Lake Ford. It's great to hear that you experienced fast and courteous service. We look forward to welcoming you back for your next visit. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 27, 2025

Great service, short wait, prompt delivery. The free car was is an exceptionally nice surprise. More

by SMHGARRETT67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2025 -

Folsom Lake Ford responded

Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that you enjoyed our service and the complimentary car wash at Folsom Lake Ford. We strive to make every experience memorable and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 27, 2025

Nick provided excellent personalized service. He was polite and kept me informed of the service progress. More

by opus2221
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! I'm thrilled to hear that Nick provided you with excellent personalized service at Folsom Lake Ford. Keeping our customers informed and comfortable during their service is a priority for us. We look forward to seeing you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 27, 2025

Staff was great, service was quick, what more could I ask for. Would return in the future. More

by austinfavero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sammie
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Jun 27, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you had a great experience with our staff and that our service was quick. At Folsom Lake Ford, we strive to provide excellent service, and we look forward to welcoming you back in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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