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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,402 Reviews

1,402 Reviews of Folsom Lake Ford - Service Center

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March 08, 2025

I always get awesome service at Folsom Lake Ford! ! I can count on professional service!! More

by AMLEGARDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Legarda
March 08, 2025

Been going here for years and always get great service! Even if there is a little bump in the road, they go above and beyond! More

by TCMILLER49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2025

Great customers service, great people and super fast. Always on time, service area spotless. Great dealer More

by anthonycapone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2025

Technician was great. However I had to reset lots of stuff I lost with the software update. More

by DAOVENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service tech came to my home
March 08, 2025

James W. from service is the employee any organization would love to have as he represents the brand focus of Folsom Lake Ford to a T! The way he was able to More

by DadDash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Wills
March 08, 2025

I always get great service and I thank James for helping me with my suv More

by RAYMACKIE98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2025

on excellent service time for appointment I would reccommend this service center to family and friends More

by MCDONALDEST1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2025

James was knowledgeable and friendly. Service was quick and easy. Waiting area was comfortable. Thanks! More

by busimorgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 06, 2025

I was given a diagnoses for a blown head gasket and motor swap for the tune of $7,400. I was skeptical of the diagnoses because my car isn’t showing any signs of a blown head gasket. I took it for a second o More

by luvinlife
Recommend Dealer
No
Employees Worked With
Robbie
Mar 07, 2025 -

Folsom Lake Ford responded

Thank you for sharing your experience with us. I understand your concerns regarding the diagnosis of your vehicle, and it's important to have confidence in the services provided. We appreciate your feedback and encourage you to reach out to Folsom Lake Ford directly so we can better address your situation. Your satisfaction is our priority, and we aim to uphold the highest standards in automotive care. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 05, 2025

Always polite and efficient answer all questions and concerns. I appreciate the communication from service writers. More

by WHSCOACHMEG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
K is my go to service writer.
Mar 05, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with our service team at Folsom Lake Ford. We always strive to provide clear communication and address all concerns efficiently. We appreciate your feedback and look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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