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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,328 Reviews

1,328 Reviews of Folsom Lake Ford - Service Center

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January 22, 2025

Bridgette got me in and out with repair complete. So having to write more words is a waste of my time, Something Bridgette did not do, but I hit the minimum. More

by MICHAEL@ACTOFWILL.NET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridgette Service Advisor
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January 22, 2025

Excellent service, staff were very polite and helpful. I have bought several cars here, and always recommend Folsom Lake Ford to my friends and acquaintances. More

by VikiLiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 21, 2025

The Service team was friendly, professional and efficient. I took advantage of the free Shuttle service which was awesome. More

by AMYJOHAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 19, 2025

Folsom Ford was great to work with. My service advisor Jim V. was very knowledgeable and friendly. More

by MARKSHOQUIST0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 19, 2025

I brought my truck in for a warranty repair, Luis in service was very easy to work with, he also kept me up to date on the repair. More

by RKRANZUSCH3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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January 19, 2025

Jaye Ford did a great job keeping me informed from the time I checked in my car to the time I picked it up. Repairs were done in a timely manner. More

by cfiingram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaye Ford
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January 18, 2025

Got us in immediately when we called with a problem. Luis was fantastic and very helpful. More

by SWANIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda
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Jan 21, 2025 -

Folsom Lake Ford responded

Thank you so much for your wonderful review! I'm thrilled to hear that Luis was able to assist you promptly and effectively. Your satisfaction is our priority at Folsom Lake Ford. I look forward to serving you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 18, 2025

Excellent service as alwats. They took my truck in for services and were able to fix the issue quickly. This is my 3rd lease and I will continue my business with them. More

by adampaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Z
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Jan 21, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! I am thrilled to hear that you received excellent service and that we could quickly resolve the issue with your truck. I truly appreciate your loyalty and I am glad to have you as a valued customer at Folsom Lake Ford. I look forward to seeing you again for your next lease! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 18, 2025

Luis Legarda was efficient and thorough. I was impressed with his ability to make things happen fast!! More

by CATHOMAS2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda
Report | Print
Jan 21, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! I'm thrilled to hear that Luis provided you with efficient and thorough service at Folsom Lake Ford. It's great to know he was able to make things happen quickly for you. I appreciate your support and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 18, 2025

My service was excellent from the moment I arrive & left after my service was done! More

by KCJ2PAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda, service
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Jan 21, 2025 -

Folsom Lake Ford responded

Thank you for the wonderful feedback! I'm thrilled to hear that your service experience at Folsom Lake Ford was excellent from start to finish. I strive to provide the best for our customers, and it's great to know we succeeded in your case. I look forward to seeing you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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