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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,366 Reviews

1,366 Reviews of Folsom Lake Ford - Service Center

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February 16, 2025

James working the fast lane is awesome and always takes good care of us!!! Love FLF More

by lharmoning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 15, 2025

Luis was amazing! Great customer service. I was in and out in less time than estimated. More

by DEBBIJO99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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February 15, 2025

James Wills was an excellent advisor and followed up with us!!! we told him we were short on vehicles...he got us in and out in record time with all service completed in a professional manor!!!! Would recomm More

by GREGDIMATTEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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February 15, 2025

Easy and fast service without any drama or surprises. The dealer reached out to me on their own after I scheduled an online appointment asking if I wanted to include a recall service with the appointment More

by EANDERSEN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
lacey paton
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February 15, 2025

Brigette doing what she does best, offering 5 star customer service! She always goes above and beyond to make sure the customers at Folsom Lake Ford can trust the work being done. More

by johnbreazeal1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigette Faye
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February 14, 2025

Like always great service and great people to help with any vehicle needs that come up. More

by j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 14, 2025

They did a great gob. Kept me informed during there trouble shooting of the problem. More

by CMRBLUEEYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Huggins
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February 13, 2025

I went to this dealer b/c this was warrantee work, otherwise I would go to a local mechanic More

by richarddwright2115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember the name…..
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Feb 14, 2025 -

Folsom Lake Ford responded

Thank you for your feedback, Richard. At Folsom Lake Ford, we strive to provide the best care possible for all of our customers, and are disappointed to hear that your experience may not have reached the level of service we strive to achieve. If you have any further questions or concerns, please feel free to reach out to us directly. We appreciate your input. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 13, 2025

Nick in Service Department was so helpful! !! Kept us informed and listened to our concerns. More

by okrigbaum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick in service
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Feb 14, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that Nick in our Service Department was able to assist you and keep you informed. At Folsom Lake Ford, we strive to ensure our customers feel heard and valued. We hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 13, 2025

Due to Jim Z, Ford Service, found problems and got her fixed… Thank you Jim for all your help…Problem solver, the best. Thank you Jim Shipley More

by SHIPLEY.JL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Z , my service adviser
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Feb 14, 2025 -

Folsom Lake Ford responded

Thank you, Jim! We greatly appreciate your kind words and are thrilled to hear that Jim Z was able to assist you effectively. At Folsom Lake Ford, we pride ourselves on providing excellent service and problem-solving for our customers. We look forward to seeing you again for any future needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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