Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Folsom Lake Ford
Folsom, CA
2,560 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:30 AM - 9:00 PM
Sunday 9:30 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,560 reviews
January 19, 2018
Integrity and Honesty! I have a 2006 Ford Fusion with only 89,000 miles. I have my car serviced only by Folsom Lake Ford, because they know my Ford. I love their honesty and I have a 2006 Ford Fusion with only 89,000 miles. I have my car serviced only by Folsom Lake Ford, because they know my Ford. I love their honesty and integrity!! All of the Service Advisors that I have had have been great! Steve Rinelli was the last Service Advisor that I had. He was fantastic! I had my 90,000 mile service done a little early! He kept me informed of the status, his price estimate was close to spot-on. And I was able to pick-up my car sooner than I expected! It is really nice to know that if you take care of your Ford and follow the Maintenance Schedule, then you will have a vehicle like mine that just keeps running smooth!! Thank You, Folsom Lake Ford!! Ivan Andersen More
by Ivan Andersen
Employees Worked With
Steve Rinelli
November 30, 2017
Simple and fast. Super easy, no surprises when getting to the dealership. Low-key and fast. Pleasant and customer service was great. Overall, was a great experience. T Super easy, no surprises when getting to the dealership. Low-key and fast. Pleasant and customer service was great. Overall, was a great experience. Thank you. More
by focus
Employees Worked With
Mr. Partida
November 29, 2017
Fast service F 250 Service was done fast and efficient. Some special needs issues were handled but the charge wasn't disclosed until truck was ready to go home. Service was done fast and efficient. Some special needs issues were handled but the charge wasn't disclosed until truck was ready to go home. More
by Cow Herder 48
Employees Worked With
Service Rep
November 26, 2017
Ford F-150 Courteous customer service. The team at Folsom Lake Ford were friendly and professional. I would bring my business back to them if needed. Gary Enyart Courteous customer service. The team at Folsom Lake Ford were friendly and professional. I would bring my business back to them if needed. Gary Enyart was courteous and attentive to my customer needs. More
by EddieG
Employees Worked With
Gary Enyart
November 06, 2017
1st time we had a good car shopping experience What my husband and I liked best about our experience at Folsom Lake Ford was there was no high pressure sales pitch. We really appreciated that. Befo What my husband and I liked best about our experience at Folsom Lake Ford was there was no high pressure sales pitch. We really appreciated that. Before we arrived at the lot, we were dreading the sales pitch, but the sales rep we dealt with, Gary Katz was great. Very friendly, helpful and easy to work with. No high pressure tactics. More
by Bo123
Employees Worked With
Gary Katz
October 29, 2017
Great Dealership Was a great experience from the salesman that greeted me, Russell Johnson, until I drove my new F-150 off of the lot. The entire process only took me Was a great experience from the salesman that greeted me, Russell Johnson, until I drove my new F-150 off of the lot. The entire process only took me several hours. More
by Steve-o
Employees Worked With
Russell Johnson
October 17, 2017
service help on a Saturday adternoon My brand new explorer would not start on the fifth morning I had it. I really need the car to drive out of town on Sunday So after ford roadside assis My brand new explorer would not start on the fifth morning I had it. I really need the car to drive out of town on Sunday So after ford roadside assist came and jump started it a Saturday afternoon , I got to FOLSOM FORD and they were able to do a diaggnositic and reassure me all was okay! Very impressed they could help on a Saturday!!Gary in service was very helpful to work me into their busy schedule! FOLSOM FORD TAKES CRE OF THEIR CUSTOMErs!!! More
by Happy Folsom Ford customer
Employees Worked With
Gary service advisor
October 09, 2017
Don't waste your time Called Friday October 6th to see if they still had a vehicle for sale and the Manger said" Yes come on down." So I Left work early(1pm) to test drive Called Friday October 6th to see if they still had a vehicle for sale and the Manger said" Yes come on down." So I Left work early(1pm) to test drive just to be told that the vehicle was on hold for someone since last night and pending Co-signers signature. Asked to talked to General Manager and told him i would pay the asking price and was still told no on the vehicle. The very next night October 7th the salesman called me and said "The person backed out on the vehicle and if i was still interested.' I told the salesman "Yes ill be there in the morning and to hold the vehicle for me.'' So on October 8th in the morning i called again just to confirm the vehicle was still for sale. I took my family on over an hour drive to go purchase the vehicle and even test drove one last time just to come back inside to close the deal for them to tell me that someone was currently purchasing the vehicle. Talked to the Manager Paul again to have him tell me "Sorry guess it's just bad Luck, we don't hold vehicles.'' So as you can see Folsom lake Ford not only wasted my time once but twice and were very RUDE. Save yourself the time and purchase somewhere else. More
by Al.S
Employees Worked With
Paul S.
September 20, 2017
Great dealership, honest and professional. Our salesman, Gary, was honest and everything turned out just as promised. The sale was smooth, timely, and professional. No surprises, which is what Our salesman, Gary, was honest and everything turned out just as promised. The sale was smooth, timely, and professional. No surprises, which is what I like! More
by Ronda Salgado
Employees Worked With
Gary Katz
September 14, 2017
F150 Purchase Great staff, buying process was easy. Their inventory/PDI person deserves some recognition because the truck I chose wasn't ready for the lot but he Great staff, buying process was easy. Their inventory/PDI person deserves some recognition because the truck I chose wasn't ready for the lot but he made me feel like I was the most important priority before heading home. I believe he even stayed past his quitting time so I could take that truck home if we made a deal. Great employee!! More
by Jason Lowe
Employees Worked With
Kevin Brown, Alan, Scott
