Flow Volkswagen of Asheville

Disappointing Service Department Visit - Updated I unfortunately had a very disappointing visit to the Asheville VW service department. I brought in my 2016 Golf R which I purchased there to have the I unfortunately had a very disappointing visit to the Asheville VW service department. I brought in my 2016 Golf R which I purchased there to have the subwoofer (VW part number 000051419) installed. I arrived a little after 8, and when checking the car in I asked the service advisor to give me a price quote on the install. He went and got the installer to come talk to me. The installer said he hadn’t done one before and would have to open it up and look at the scope of the install and then have the advisor get back to me. In the meantime I waited patiently in the waiting area. Over an hour later he finally found me and told me it would be a 6.5 hour install at a cost of almost $750.00. I gasped in surprise and asked why so much. He said it was a long install and a lot had to be done. I asked if there was a way they could cut me a break given I’d purchased the car there, and also given the inexperience of the technician not having done this before. He said no, that the service manager had quoted that price from what they had looked up as far as warranty. Luckily I had priced the install with several other dealers just in case there was a big difference. I got quotes from other dealers who had experience installing this part between $350 and $400. I asked if they would match the price and was told no. Given that is almost a $400 difference I made an appointment at another dealership and will have to drive 80 or so miles to get it done. Wow, this was some not so great hospitality being shown to a loyal customer. I mean why should I be made to pay a premium because of the inexperience of their technicians, and obviously comparably expensive labor costs? Makes me wonder if I was also taken advantage of when I bought the car initially. So, I left the dealership, disappointed and frustrated after having had to take the morning off work for nothing. I also had to schedule the install elsewhere which will mean more time spent. It is unlikely I’ll ever go back to Volkswagen of Asheville to service my Golf R or purchase another vehicle in the future after this exasperating experience as this does not sound like the level of service that should be offered to a loyal VW enthusiast. Update: The management at the dealership contacted me and offered to match the install price from the other dealership. More

EXCELLENT AS ALWAYS. IN EARLY AND OUT BEFORE TIME PROVIDED I have our Audi, Porsche and now our VW serviced at Harmony. They are always helpful and courteous. Great dealer easy to deal with and fair. I have our Audi, Porsche and now our VW serviced at Harmony. They are always helpful and courteous. Great dealer easy to deal with and fair. More

Always a great experience. I always get great service and I am treated very well when I bring my car in for service. Charles and Philip are extremely knowledgeable and professi I always get great service and I am treated very well when I bring my car in for service. Charles and Philip are extremely knowledgeable and professional. They have always gone above and beyond with their customer service to make sure my needs are met. Great assets to the VW team! More

nail in tire I pulled in to the dealership service department when the low tire pressure signal beeped on to find that i had a nail in my tire. they were able to p I pulled in to the dealership service department when the low tire pressure signal beeped on to find that i had a nail in my tire. they were able to patch it and I had the tires rotated while I was there, plus, they washed my car, nice bonus. I was in and out of there quickly, Thank you for coming to the rescue! More

Great Experience Had a great experience. No pressure and was shown new and used cars both. Michael worked with me to hit my budget and find the car I wanted. Had a great experience. No pressure and was shown new and used cars both. Michael worked with me to hit my budget and find the car I wanted. More

Best Service Department The entire process was streamlined and efficient. We live over 65 miles away and they worked with us to make dropping off our vehicle a very easy proc The entire process was streamlined and efficient. We live over 65 miles away and they worked with us to make dropping off our vehicle a very easy process. Communication was excellent during the time they had our vehicle. We were extremely pleased with the entire experience. More

Process was seamless. Easy to make appointment, Charles Bishop was ready for us when we arrived, vehicle was ready and washed when they said it would be. Good experience ov Easy to make appointment, Charles Bishop was ready for us when we arrived, vehicle was ready and washed when they said it would be. Good experience overall. More

Efficient, knowledgeable & alert They addressed my main issue which turned out to be a piece of metal in my tire. But Charles also does a serious inspection of my car, and noticed wh They addressed my main issue which turned out to be a piece of metal in my tire. But Charles also does a serious inspection of my car, and noticed where someone must have hit my front end in a parking lot. The damage was barely noticeable to me until he pointed it out. I had not hit anything or been in an accident so it had to have been a parking lot somewhere. He explained what would need to be done that should allow them to pop it out, which I will do later. While I was upset with the diesel news that came out 2 weeks after buying my car, I do love the car. And the service has been outstanding. If I get a reasonable buy back, I will probably trade up to the same car with a couple more extras, but a regular gas car. More

On schedule work was performed on my scheduled appointment time, wait was expected for repairs, but work was completed to satisfaction and done correctly. I will work was performed on my scheduled appointment time, wait was expected for repairs, but work was completed to satisfaction and done correctly. I will return for further repair to my VW Passat in the future. More