Flow Volkswagen of Asheville

Good experience First time purchasing a vehicle at a dealership. Contacted Ron the night before to make sure the vehicle was still available before making a 4 hour d First time purchasing a vehicle at a dealership. Contacted Ron the night before to make sure the vehicle was still available before making a 4 hour drive the next day to check it out. Ron answered all questions and made sure to cover everything. He also set me up with financing that was lower than my loan I had acquired for the purchase. Chris went over everything with the title, financing, and extended warranty with me and also answered all questions that I had. While I was with Chris, Ron went and got t-shirts and bumper stickers for us. The experience took a little longer than expected, but my case was also unique and it had no impact on the sale or my view of anyone. Dealership was clean and had refreshments. Every customer that came in was immediately addressed by an employee. Thank you Ron and Chris for the experience. More

No Charge & prompt service I received prompt and courteous repair at no charge for removal of a small stone from my R front wheel assembly on my 2011 Jetta TDI SportsWagen I received prompt and courteous repair at no charge for removal of a small stone from my R front wheel assembly on my 2011 Jetta TDI SportsWagen More

Great experience The people at the dealership are very professional and knowledgeable. This is the second car I have purchased from Volkwagen of Asheville and I will b The people at the dealership are very professional and knowledgeable. This is the second car I have purchased from Volkwagen of Asheville and I will be back when ready to buy another car. More

Great Experience Mark helped me find the perfect car and was on top of getting me the information I needed to make my final decision. If it wasn't for his fast respons Mark helped me find the perfect car and was on top of getting me the information I needed to make my final decision. If it wasn't for his fast response when I found the vehicle I wanted, I could have missed the opportunity. I LOVE my new car and appreciate the diligence of everyone involved to make it an extremely smooth process. More

great experience Brent is the best, very knowledgeable and helpful. He made the buying experience very easy. Chris was wonderful as well. We worked out the whole dea Brent is the best, very knowledgeable and helpful. He made the buying experience very easy. Chris was wonderful as well. We worked out the whole deal in less than 2 hours. More

Great experience I leased a car from Harmony and everything went very well, I love the car and appreciate the staff. Josh went above and beyond my expectations even I leased a car from Harmony and everything went very well, I love the car and appreciate the staff. Josh went above and beyond my expectations even after the car was purchased. It's refreshing to find such excellent customer service. Harmony really appreciates your business and it shows, which is so important with such a major purchase. More

Jetta Two-fer Our situation was a bit unusual in that we own a 2014 Jetta TDI diesel which we plan to return to VW in November for a settlement payout. We loved our Our situation was a bit unusual in that we own a 2014 Jetta TDI diesel which we plan to return to VW in November for a settlement payout. We loved our TDI and wish VW hadn't cheated. But we appreciate their reaching an agreement with owners. Meanwhile, we needed to think about a new car and our research led us back to the gas powered Jetta as one of the best compact cars to chose from. We also discovered VW offers some of the best lease deals going, and as we are in our 60's it made sense for us to think about leasing. We needed a second car, too, because our 2001 Saturn is no longer reliable and we'll be donating it. Harmony Motors was great to work with, and Josh Mitchell was super. He made us an offer we couldn't refuse! He even picked us up at home (30 miles away) after we decided to lease two 2016 Jettas they had on clearance since we would be switching license plates with our other two cars. So, we now have two Jettas (the S and SE models), and while they're not quite as quick as the TDI and lack some of the extras, they are almost as much fun to drive and handle just as nicely. The only downside is the 36 month care package that came standard on our TDI is now an extra cost on new VWs. This can add up depending on the coverage you choose. More

Tiguan Freddy helped us purchase a new Tiguan and even helped get the car ready so we could take it home the same day, and even drove our other car home for Freddy helped us purchase a new Tiguan and even helped get the car ready so we could take it home the same day, and even drove our other car home for us. Thanks! More

Weekend madness We were in a desperate and unexpected situation to purchase a vehicle. Granted it was late in the afternoon, but I did not appreciate the sales team b We were in a desperate and unexpected situation to purchase a vehicle. Granted it was late in the afternoon, but I did not appreciate the sales team being flustered with my questions. I especially did not appreciate the scoffing from Chris in finance when documents had to be printed and reprinted. Nobody wanted to go home more than we did especially when we were only in town for a visit and ended up buying a car! I left feeling like more could have been done. More

Don Oaks was terrific! While unhappy with the Tdi scandal, we were happy enough with the settlement to purchase a new Jetta Hybrid. We probably wouldn't have done so had not While unhappy with the Tdi scandal, we were happy enough with the settlement to purchase a new Jetta Hybrid. We probably wouldn't have done so had not our experience working with Don Oakes been so enjoyable. More