Flow Volkswagen of Asheville

I bought two tiguans, a 2021 and a 2020. 2021 now needs a $6,000 repair after only 28,000 mi. Was told by service that it's common to see this repair - it is inside the engine but somehow ex 2021 now needs a $6,000 repair after only 28,000 mi. Was told by service that it's common to see this repair - it is inside the engine but somehow excluded from the warranty. I was also told that even though it's a common issue sales would not bring it up to me during the buying process. I was getting ready to trade both cars in for bigger Volkswagens or even an Audi but after I sink $6,000 into repairing my car and sit and wait for that problem to occur in my other one I'm going to be shopping for another brand of automobile. I cannot believe that the dealership and Volkswagen are asking me to pay $6,000 for carbon buildup in a car that has 28,000 miles. I could cry. More

THESE positive reviews are completely FAKE. Here is why! My husband and I bought 2 TAOS back in 2022. Mine is the 2022 (aka lemon to the max) and his is the second Lemon with brake issues often Here is why! My husband and I bought 2 TAOS back in 2022. Mine is the 2022 (aka lemon to the max) and his is the second Lemon with brake issues often. My 2022 Taos has engine lights that continue to light up without reason, then, the rearview mirror is the new comedic insanity. The thing pops out, they fix it and yet I have to go back tmoro again. I have been to this dealership since 2022 for 15 visits, each time it is "you had bad gas" (nooo, there is a fuel line issue and this was a new tao model in 2022 that had glitches but cute how service kept using that line til I got sick of it and somehow now it is more about "Oh, we updated the system, oh, we fixed a cap on it, all xx, acc to my advisor on these issues" Next, don't speak with Tiffany in service, the woman has gotten annoyed with me, and then with my husband, and needs classes on how to remain level when customers have to go to your dealership over 5 times in a year. She is clueless. It is odd. PLEASE, go on their website, all you will see in used cars are the 2022 being sold and the 2024 being sold. It is insane. Actually, notice how they don't even have many 2022s. Nobody wants to hang onto the 2022 and I can't get rid of it with months left on my financing, so I go in under 6k. And, then, I tried to sell it back to VW and they went on and on "you're under, unfortunately we can only put you into a bare bones 24 Taos" Why the xxxx would I want this car again?! or they tried to sell me on a smaller JEtta? This is customer service? They are insane. The car is horrible. I am trying to get out of the whole thing. This family (husband had to have brakes changed 3 times due to their issue with it grinding on the 23 Taos, so he can't wait to get out of this car, too) we won't ever be a VW family again. Should have stayed with KIA, I regret that greatly. Poor service, poor care, poor car. More

Great showroom and great reps working to get the job done. If you’re going here make sure to ask for Vin Parish, he is the man!!! done. If you’re going here make sure to ask for Vin Parish, he is the man!!! More

Accommodating and great customer service. I had a flat tire and the spare also is running low on air. I brought my car to Flow Volkswagen service and even without an appointment they took me I had a flat tire and the spare also is running low on air. I brought my car to Flow Volkswagen service and even without an appointment they took me in on a Saturday lunch time. Tiffany is going to order the tire replacement as I’ll need a tire replacement and Andrew filled up my spare tire. Another lady whom I don’t know the name has been very helpful and got me the help I needed as I arrived during lunch time on a Saturday. Thanks you all… and the beverage and snack station is great too. More

I would give 10 stars if possible. Eva Portillo is a dream sales person. I found a used vehicle in their inventory on-line and showed up when they opened on Monday morning to see it, Eva Portillo is a dream sales person. I found a used vehicle in their inventory on-line and showed up when they opened on Monday morning to see it, and test drive. Low and behold, it was exactly what I had been looking for. We went ahead and made the purchase. They worked with us through the finance department and made it a great experience. The vehicle had not been cleaned and prepared to sell yet and we were not prepared to take possession of it that day anyway. They did a serious deep clean and made it look as close to brand new as possible. Sadly when I went to pick it up, the A/C wasn't working. Eva took it straight to the service dept.and they couldn't get it in to be checked out immediately. So I was given a loaner car to go home. ( I had my 17month old granddaughter with me on both the purchase and service days). They repaired the A/C before mid day the flowing morning. Tiffany was my service advisor and absolutely loved her. My whole experience was fabulous!!! ( side note: I worked in the automotive service industry for over 30 years. So I have a good knowledge of how things work at dealerships) so , major cudos to Flow Volkswagen!! More

What a wonderful browsing experience at Flow VW of Asheville! Both Eva Portillo (Sales) and Jordan Patton (Manager) were attentive, helpful and full of info on the products and inventory of the dealer Asheville! Both Eva Portillo (Sales) and Jordan Patton (Manager) were attentive, helpful and full of info on the products and inventory of the dealership. Both accommodated questions over a 3-day period while hunting for a new vehicle after 3-years of not having one. Their patience's paid off as I decided on a 3-year lease of 2024 VW Taos! Thank you to them both for an easy shopping experience. Rose C Fletcher, NC More

I work, so I needed to drop my car off the evening before for transmission and engine service. The folks that worked with me were amazing, absolutely no complaints. Brooke was awesome. Tiffany went above and for transmission and engine service. The folks that worked with me were amazing, absolutely no complaints. Brooke was awesome. Tiffany went above and beyond , driving my car around to the front of the building, due to rain, so I wouldn't have to get wet. However, customers know that this dealership charges $45.00 to drop car overnight for service the next day. If you are good with the charge for parking in their parking lot, okay. I was not happy when I looked over invoice at home later. I could not get there by 5 15, as scheduled so I did checkout online to make it quicker for service advisors and folks wanting to leave for home, me included. I will check all invoices from now on due to this type business additions. I have called and asked for a service manager and no one answers, leave a message. It's mid morning service managers should be available to take calls. No need to refund the 45 dollars, if you did I would feel guilty about the unfortunate star I gave this dealership. Moral: don't leave your car it will cost you $45.00. More