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Flow Volkswagen Subaru Volvo
Burlington, NC
55 Reviews
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55 Reviews of Flow Volkswagen Subaru Volvo
March 24, 2021
We recently purchased a 2020 Volvo S60 from Dray Daiber at Flow and we couldn't be happier. The whole process from start to finish was easy and we feel like we got a fantastic deal on our car. Dray was (an at Flow and we couldn't be happier. The whole process from start to finish was easy and we feel like we got a fantastic deal on our car. Dray was (and still is) very helpful and so informative. He spent time with us and explained the ins and outs of the vehicle. He really made sure we knew the technology and how to use all the bells and whistles before we pulled away. He even helped us download the Volvo On Call app and went over all the details w/us . He is just awesome...everyone was! We will most definitely purchase another vehicle from Dray Daiber @ Flow VW Subaru Volvo! More
by feliciathomas14
Employees Worked With
Dray Daiber, Jessica Turnquest, Woody McDowell
November 27, 2020
Great experience start to finish with the team at Flow Subaru, especially Dray, Lee, and Brooks. Really appreciated their professionalism and the efficiency of the sale process at this dealership. Will Subaru, especially Dray, Lee, and Brooks. Really appreciated their professionalism and the efficiency of the sale process at this dealership. Will definitely consider again next time we are in the market. More
by mhtrainor
Employees Worked With
Dray Daiber, Brooks Powell, Lee Martin
August 21, 2020
Since I can’t give zero stars, one will have to do.I Since I can’t give zero stars, one will have to do. I wanted to buy a used Chevy Impala, listing price 14.5k. After test driving and talking with D Since I can’t give zero stars, one will have to do. I wanted to buy a used Chevy Impala, listing price 14.5k. After test driving and talking with Dray, he gave me a Final price of $13,836, including a -$2,000 credit for trading it my Audi. I told him $2000 was too low, so I would t be trading it in. He asked what number I was comfortable with, so I said anything close to $12,000 was good. He came back after a few minutes and said they could do $13,000 “out the door.” I said great, came back a few hours later and started on the paperwork. After an hour, it was time to finalize everything with the Financing department, so I went in and the first question she asked was “So why are you trading in your Audi?” I said I wasn’t trading it in, and then the clusterf*xx started. She called someone who I later learned is Mike Hayes, the used car manager, and when she told him I wasn’t doing a trade-in, he started shouting at her over the phone (“hey, don’t yell at me, I’m just telling you”), and then Dray came back and tried to tell me in a condescending kid-gloves tone that the 13k price was contingent on me trading in my car. After explaining that I was very up front and clear from the beginning about not trading anything I’m, he then went back behind the salesmen curtain and emerged a few minutes later and said that the best they could do was now $15,425. After explaining that I didn’t at all like how it had all went down, I said I was willing to do $15,000 as a final price, because I was just ready to be done with the rigmarole typical of dealerships. So the Finance manager calls Mike Hayes and he immediately pops off to her again (I can hear him xxxxxxxx through the receiver), and she hangs up and says $15,425 is their best price. So I again try to explain that if they gave me a 13k price based on a $2000 credit, then removing the trade-in credit would mean a 15k offer was very fair (keeping in mind that I think Dray “misunderstood” the trade-in thinking I’d just go along at the end and pay what they said). So after being given a misleading price, I tried to meet them way more than halfway by offering $425 less than the “new” price. Dray said $15,425 was the best price, so I left, inwardly disgusted but not surprised at the usual expected dealer xxxxxxxx. So then, as I knew he would, Dray texts me the next day and apologizes and asks if “there’s anyway we can make a deal.” I said, reluctantly, that I could come up to 14.5, the original asking price, just minus the taxes and fees (around $900). After being given the run around, I thought this was pretty fair. He told me after a few minutes that Mike had said $15,500 was the best price ($75 more than the day before).... So after I explained that that was the highest price quote yet, he “checked with” Mike and sent me a pic of a price breakdown, which was still $15,500. So I just said f*xx it and told him I’d pass. I’m not a review-leaver. I usually don’t think it’s all that useful to leave a bad review. But in this case, it was so absurd and comically rigid that I thought it was worth passing on. Even if they text me back and tell me the original 13k, I’d tell them to get bent. Truly silly. More
by WarrenAD
Employees Worked With
Dray, Mike Hayes
July 22, 2020
Another positive Flow Experience! I just purchased a Demo 2020 Subaru Outback. I was not planning to buy, rather just looking and had to look at Flow due to our past dealings with the I just purchased a Demo 2020 Subaru Outback. I was not planning to buy, rather just looking and had to look at Flow due to our past dealings with them (5 cars direct family plus several extended family). Dray and the team were very welcoming and helpful. Dray asked what features that I was interested in and gave me the keys to a car to test drive. While on my way back to the dealership I received a call letting me know that they found a demo with the features I wanted. Flow provided a very fair offer and a better offer for my trade than Toyota (it was a 2013 Highlander). Car purchase was easy and since the purchase, I have been contacted by Flow several times to make sure that I am happy. I will continue to work with Flow and recommend them to all of our friends. More
by janschmidt
Employees Worked With
Dray Daiber, Jessica Turnquest, Lee Martin
May 08, 2020
excellent experience purchasing Subaru outback I recently purchased a new 2020 Subaru Outback. I contacted the dealer based on the recommendation of a friend. I was impressed by the professionalism I recently purchased a new 2020 Subaru Outback. I contacted the dealer based on the recommendation of a friend. I was impressed by the professionalism and speed of finding a car with the selected features and of course the price. COVID19 procedures were followed, staff was very helpful setting up financing, the sales person even delivered the papers one evening to make it easier, helped set-up the vehicle for me. An excellent experience! More
by Margit B
Employees Worked With
Dray Daiber
May 06, 2020
Above and Beyond! My 2007 Forester required a pretty complicated diagnostic and the service team at Flow led by service advisor Nolan stuck with it until the problem wa My 2007 Forester required a pretty complicated diagnostic and the service team at Flow led by service advisor Nolan stuck with it until the problem was located and resolved. Courteous and attentive throughout, the level of attention received was way beyond my expectation, actually the best I've ever experienced in a dealership. My highest recommendations to Flow! More
by smh
Employees Worked With
Nolan
March 30, 2020
Excellent first-time buyer experience with Lori & team! I recently purchased a certified pre-owned Volkswagen Golf Alltrack from Flow Volkswagen of Burlington and wanted to thank the team for the smooth pro I recently purchased a certified pre-owned Volkswagen Golf Alltrack from Flow Volkswagen of Burlington and wanted to thank the team for the smooth process! After relocating back to the US from living abroad, I was on a short time frame to purchase a car but had only a loose idea of what I wanted. Lori Kenney did an incredible job helping me to narrow my options down to what is truly a perfect fit for me and my lifestyle. With the support of Finance Manager Jessica Turnquest – who was both extremely understanding and knowledgable in guiding me through my financing options – and manager Mike Hayes, the process was nothing short of efficient from beginning to end. Matt O. even generously offered to place a lunch order for me while my new car was being detailed. I couldn't be happier with my new-to-me Golf Alltrack and highly recommend Lori and the rest of the team at Flow. Their kindness and expertise made my experience as a first-time buyer truly fantastic! More
by Katie
Employees Worked With
Lori Kenney
January 04, 2020
My wife and I purchased a new 2020 Subaru Forester from Flow Subaru of Burlington and couldn't be happier! Lori Kenney and the rest of the Flow team made our experience pleasant, and streamlined. Lori made Flow Subaru of Burlington and couldn't be happier! Lori Kenney and the rest of the Flow team made our experience pleasant, and streamlined. Lori made sure we had all the information we needed and wanted about the Forester. She even gave us her personal number in case we had any questions about the vehicle. She also worked closely with Lee and Lex to find the right vehicle at the price. Lori and the rest of the Flow team made sure we got an excellent deal for our trade-in. We would recommend Lori Kenney and Flow Subaru to anyone! We absolutely love the Forester! We drove home for the holidays and barely felt the 5 hour drive. The vehicle is spacious, but not heavy or difficult to maneuver. We were able to listen to podcasts and use Google maps without having to pick up the phone via the built in display and Google Car play. The more we drive the more we love the car. More
by Isai
Employees Worked With
Lori Kenney
