Flow Toyota of Charlottesville

This transaction was made SO incredibly easy by e-mail. The chief difference getting us in the door (vs us going elsewhere closer to home) was Phillip Stucky. His exceptionally quick responses to our e-mai The chief difference getting us in the door (vs us going elsewhere closer to home) was Phillip Stucky. His exceptionally quick responses to our e-mail queries made this a terrific shopping experience. We will never go the traditional car shopping route again; this was just too easy and pleasant. We narrowed down on the Internet what car we were looking for, then drove the two models in which we most interested--we did that locally, and the local dealer never took advantage of the potential for a sale. They didn't understand we'd done all our shopping on the Internet and were ready to buy; they thought we were doing the tradition "drive and think about it some more" approach. So... they lost the sale. We dealt with several other dealers via the Internet, but they never got specific. Phillip did. Three questions to him, with his three quick replies, and it was over. And we love the car! The only poor part of the experience was that the rest of the experience was in regular car buying time...3+ hours on site when we walked in the door with a credit card. Nice people, pretty entertaining, but so 90s! Phillip, on the other hand, was definitely in this millennium and on my get-it-done, I'm-not-dedicating-my-life-to-this timeline...he is terrific! Give him a raise! And get the rest of the process in gear...these are great people, but wasting WAY too much time. Thx! More

Fast, competent service! Even I was shopping for a new car over a holiday weekend, they met me at the dealership on a Sunday for a test drive. They were able to have the car shipped to Charlottesville an car over a holiday weekend, they met me at the dealership on a Sunday for a test drive. They were able to have the car shipped to Charlottesville and do the custom installation in time for me to take it on my trip. More

I needed a new car late on a Saturday afternoon. I spoke with Mrs. Parsons by phone while still several hours out of town and told her what my requirements were. Within 30 minutes she got back with me with with Mrs. Parsons by phone while still several hours out of town and told her what my requirements were. Within 30 minutes she got back with me with what was currently in stock that met my requirements. I told her that one of the ones she described seemed to fit my needs and I would be in as soon as possible. My wife and I arrived 30 minutes prior to the dealer closing time. The car had been made ready in case I would buy it on the spot. In order to complete the sale Mrs. Parsons and several other employees stayed past closing time to accomodate me. More

superb service--TG was informative,friendly,and there was no pressure ever exerted. His style was courteous and respectful and he gave us an inordinate amount of time given our overall ambivalence about goi no pressure ever exerted. His style was courteous and respectful and he gave us an inordinate amount of time given our overall ambivalence about going through with a purchase (esp.that day). He took time to tailor the conversation to our specific needs--fact is, we bought a car we had not even considered prior to arriving to the dealership. Sounds like a great salesman to me! More

Jason,my sales consultant went out of his way to make the "buying experience" as nice as could be.The price was well in the range of what I expected.There was no pressure to add on costly dealership extras.T "buying experience" as nice as could be.The price was well in the range of what I expected.There was no pressure to add on costly dealership extras.The rest of the staff that I met,were all friendly and a plus to work with. Ask for JASON,and you cannot go wrong More

The recent purchase of our new Brown Toyota Rav-4 was our best auto buying experience in many years. Our sales consultant, Leslee Parsons, was extremely knowledgable and personable. She was totally committed best auto buying experience in many years. Our sales consultant, Leslee Parsons, was extremely knowledgable and personable. She was totally committed to our complete satisfaction. We are extremely likely to return to the Brown organization and definitely will be asking for Leslee. More

I had a very positive experience with this dealership and would recommend them highly. The salesperson and other staff members were very well-informed and courteous. After driving several styles of vehicle would recommend them highly. The salesperson and other staff members were very well-informed and courteous. After driving several styles of vehicles, I elected to purchase an Avalon. I received a very helpful tutorial on using the car's systems and the business manager was very professional. From beginning to end, this was a positive car-buying experience. More