Just the worst. Dropped off the vechile at 8am called at 230pm to see if it was ready. Was asked if I could leave it another day....for oil change and tire rotation. I'm so annoyed....and I will absolutely not be leaving it...but will be making my way to a different location for service.

My son had the pleasure of working with Tiffany to buy his first new car. The one he wanted wasn’t available for about a month, so he put down a deposit and waited. Unfortunately, while waiting, his current car started having issues, and he had to find something else quickly. He ended up needing to cancel his order and get his deposit back. Tiffany was incredibly understanding and kind throughout the whole process, even though it meant losing a sale. We really enjoyed working with her and getting to know her! In fact, we had such a great experience that we ended up chatting with her about a car for ourselves—and today, we made that purchase! Huge shout-out to Tiffany for making the entire process smooth, stress-free, and enjoyable. Highly recommend working with her!

Tiffany Irving did a fantastic job guiding me through my first car-buying experience. She was welcoming and willing to answer any and all questions I had regarding the Hybrid RAV 4 I was looking to purchase. I would highly recommend this dealership to anyone looking to buy a car.

Horrible experience. Took my 2012 prius in to have recall work done. Representative told me it would take 1 1/2 - 2 hours. After waiting five (5) hours, I was told that their computer system was down and they couldn't do anything. Really? 5 hours wait to tell me you didn't do anything! On top of that, when I drove away I noticed that the mechanic didn't even put my engine hood down all the way. Had to pull over on busy highway to put it down properly. I wouldn't recommend this dealership. At least not the service center.

We have NEVER had an experience with Toyota like we did this morning, and so I know that Toyota expects more from its service departments. Our daughter, an out-of-state student from Texas, took her vehicle in for routine 80K service to Flow Toyota. According to the factory service manual the visit should have ONLY included replacing the engine oil and filter and rotating the tires. Fluids should have been inspected and POSSIBLY adjusted. Instead, my daughter was told that ALL fluids would need to be flushed and replaced AND that she would need new spark plugs. They would need to keep the car all day (but they could put her in a rental car), and it would cost approximately $2500. All of this was BEFORE any type of inspection of the vehicle. Thankfully, my daughter thought to call my husband who immediately contacted the service department and told them to stop all work. Devon Paxton, the assistant service manager tried to argue with my husband and said Toyota recommended replacement of her spark plugs now which does not at all match up with what the factory service manual states. Devon also maintained that all the fluids would be dark and have to be replaced. When questioned by my husband, Devon said he had not yet checked the fluids but that was the recommendation. Again, clearly NOT what the service manual states, and for the record, upon inspection, all were just fine and did not need replacement. Devon and Flow Toyota should be embarrassed about trying to take advantage of a young female. And, if it has nothing to do with her age/gender, then they should be embarrassed about taking advantage of ANY of their customers. A visit that should have cost $150 should NEVER be upsold 1,500% - it should never be upsold at all, but an extra $2300 is ridiculous. And customers should NEVER feel victimized.

Samir, Tyler, Tiffany, Kallie - really everyone I dealt with was most helpful in getting the exact car I wanted. I travelled more than 100 miles from my home to deal with Flow, and I would do it again in a heartbeat. Thanks, Flow Toyota of Charlottesville!