Flow Toyota of Charlottesville

As a first time car buyer, I couldn't have been more happy than to be helped by Terry (and later on Lesley to deal with the financial part). Terry never pushed me into anything, but at the end of the d happy than to be helped by Terry (and later on Lesley to deal with the financial part). Terry never pushed me into anything, but at the end of the day got just the right car for me, which I'm now driving happily. The whole thing was a very relaxed and fun experience. If I get the opportunity, I will gladly refer my friends to Terry @ Brown on Pantops! More

An overall exceptional sales experience. Leslee and An overall exceptional sales experience. Leslee and her team were responsive to our questions and straight-forward with the sales process. They An overall exceptional sales experience. Leslee and her team were responsive to our questions and straight-forward with the sales process. They knew we were looking and yet were helpful in finding our car: not only in terms of car selection; but also with completing the deal. More

Mr. Howard was very accompanying in meeting my needs. He was not pushy but did provide me with the information I needed in a timely fashion. In all the transaction was smooth and not stressful. I intend to was not pushy but did provide me with the information I needed in a timely fashion. In all the transaction was smooth and not stressful. I intend to continue using Brown (Harold) for future purchases and would highly recommend them to friends and family! More

Terry was the most down to earth, easy to talk to guy I could've asked for. This was my first car buying experience and Terry made it almost effortless in giving me the honest answers and advice on how an could've asked for. This was my first car buying experience and Terry made it almost effortless in giving me the honest answers and advice on how and why to purchase a new car. I will go back again and again to Brown Toyota thanks to Terry Gibbons and his team!! More

Very nice dealership. Terry Gibbons does a tremendous job in making sure your personal needs are met during your visit. He takes the "stress" out of buying a car. He understands when buying a car there is no in making sure your personal needs are met during your visit. He takes the "stress" out of buying a car. He understands when buying a car there is no need to be tied up at the dealership for hours upon hours. He sold me the car and got me on my way as quickly as possible which is what I wanted. More

I am very pleased with my experience at Browns. I was very nervous about the finance office.I have had bad experiences before. The finance guys made it simple, i was relieved. The thing that made the dea very nervous about the finance office.I have had bad experiences before. The finance guys made it simple, i was relieved. The thing that made the deal for me was when Terry let me think about the financial aspect over the weekend.I needed time to relax. Terry did not pressure me at all. This really sold me on the car and Browns. Bill Clark More

Great experience, in fact, have purchased many Toyotas over the years, and this was probably the best Toyota purchase experience. Friendly, informed staff and a good price too. This dealership is not over the years, and this was probably the best Toyota purchase experience. Friendly, informed staff and a good price too. This dealership is not the closest to me, but I will return here for my next Toyota and I will suggest this dealer to all of my friends. EVERYONE at this dealership from the switchboard operator to the Internet Manager was courteous and genuinely concerned with making sure I was pleased with the purchase. More

From the beginning of my search James Bunting was patient, helpful and friendly. He received all of my information before making a lenghty trip to ensure that his dealership could offer me what I was patient, helpful and friendly. He received all of my information before making a lenghty trip to ensure that his dealership could offer me what I was looking for...he was very generous in answering numerous phone and e-mail questions and concerns. James ensured all persons assisting with this purchase was available with the correct information.....Terry Gibbons was extremely knowledgeable and friendly in making a smooth transition in my process. He was attentive to any questions and concerns I presented during my visit. His polite and unique personality made my purchase experience easy. My mom was even convinced to return at a later date with interest in purchasing a Toyota Avalon. It was a long drive but worth the trip...Thank you More

I just leased a 2011 Toyota Highlander from Leslee. She was great to work with! I hate buying cars and she made the process easy and fair. Her product knowledge is excellent, she is very detailed (I like was great to work with! I hate buying cars and she made the process easy and fair. Her product knowledge is excellent, she is very detailed (I like details), and she is not pushy (like many of the car sales people I have dealt with in the past.) I told her what I was willing to pay (up-front and per month.) She went to her manager, came back with a number that exceeded my expectations, and we shook hands. No haggling, no worries! I would highly recommend dealing with Leslee. I know I will the next time I need to buy or lease a car. More

This was my first visit to Brown Toyota - my initial contact was via the internet. I had the good fortune of dealing with Leslee Parsons in purchasing my new car. Leslee was in frequent contact via em contact was via the internet. I had the good fortune of dealing with Leslee Parsons in purchasing my new car. Leslee was in frequent contact via email, keeping me informed as to the delivery status of my order. During delivery, she was most competent and well informed about the details of my new Toyota. I do not hesitate to recommend Ms. Parsons to other car shoppers. More