Flow Toyota of Charlottesville

I found the buying experience very stress free. I was looking very carfully at all the cars all of the compact cars but I ended up buying a bigger car than I was first looking for. I am glad I looked at looking very carfully at all the cars all of the compact cars but I ended up buying a bigger car than I was first looking for. I am glad I looked at and the Camry which was not on my original list. Ti is a nice car and the experience was greight. More

The employees were responsive and professional. I felt like they gave us good communication and were receptive to the offers we proposed. The transaction didn't take any longer than it needed to. like they gave us good communication and were receptive to the offers we proposed. The transaction didn't take any longer than it needed to. More

We found Leslee Parsons, our sales representative, to be an exceptional sales person!! She was energetic, and very well-informed about Toyota and all the products that her overall management sells and servi an exceptional sales person!! She was energetic, and very well-informed about Toyota and all the products that her overall management sells and services.( we ended up buying a pre-leased 2008 Honda CRV from her) We feel that Ms Parsons is a highly-skilled employee, and is to be congratulated... Respectfully, Dale and Doris Levisay More

Worst experience with a dealer I have ever had. Six chances to fix my vehicle with no results. I witnessed one of the service associates laughing and pointing on my last visit. Glad he finds their lack chances to fix my vehicle with no results. I witnessed one of the service associates laughing and pointing on my last visit. Glad he finds their lack of knowledge and skill in fixing vehicles so funny. Another local shop fixed my vehicle on the first try. Stay away! More

We found the Salesman to be very knowledgeable about the vehicle and also everyone at the dealership was extremely friendly. I would definitely recommend them to everyone. Their professionalism was outst vehicle and also everyone at the dealership was extremely friendly. I would definitely recommend them to everyone. Their professionalism was outstanding. More

My new car buying experience at Brown Automotive was outstanding. I recently moved to Charlottesville and was looking to buy a compact car. The candidates I was considering were the Toyota Corolla, Ni outstanding. I recently moved to Charlottesville and was looking to buy a compact car. The candidates I was considering were the Toyota Corolla, Nissan Sentra, and Hyundai Elantra. I used the Consumer Reports "Build & Buy" program, which works with selected dealers to provide firm (and reasonable) price quotes from geographically accessable dealers. I obtained three price quotes for each of those models, and the best price quote for Toyota was from Brown, which was also the closest dealer (all the others for all three vehicles were anywhere from 35 to 90 miles away). I called Brown that same day and went over to see what they had available. The car that I had specified in Build & Buy was due to arrive at the dealership in a couple of days, but they had another car on the lot that was very close and I turned my attention to that. The sales person I dealt with was Leslee Parsons and she was great. First, there was no need to haggle on price -- the car I bought was priced exactly the same number of dollars below dealer invoice as the car I had originally specified in Build & Buy, just as described by Consumer Reports. It was very straightforward. Second, Leslee took a significant amount of time, both on my original visit and the day that I came back to pick up the car, to go through all of the major features of the car in great detail. She also walked me through the manual for the car pointing out key sections to familiarize myself with. I never previously had a car sales person take that amount of time to explain a car in such detail and to patiently answer my questions. We took the car out on a test drive on the initial visit, and I was impressed with the handling. When we discussed financing options, I was pleased that 0% for 36 months was being offered and that solidified my decision to make the purchase. On the day I picked up the car, the finance manager described and offered to me some additional options such as an extended warranty, but I declined those and there really was not a lot of pressure to add these bells and whistles. Before I drove away, Leslee walked me through the service department in preparation for my future servicing needs (there is a complimentary maintenance plan for the first two years or 25,000 miles). She also showed me what was under the hood and answered my questions regarding fluid levels. All in all, a very pleasant buying experience and I highly recommend this dealership based on that experience. More

My husband and I were driving our Prius from Suffolk, Va., to Lexington, Va. Close to Charlottesville, several warning signals came on. We called Brown and spoke with Leslee Parsons, who told us to com Va., to Lexington, Va. Close to Charlottesville, several warning signals came on. We called Brown and spoke with Leslee Parsons, who told us to come on in. She met us outside the building to guide us to a parking spot. It was about 2:15 at this point. A serviceman - I believe his name was Dave - stayed after hours to get a quick read of the car's problem. Having an international flight to catch from Dulles the next day, we realized that we needed to leave the car and rent one. Since it was a Saturday and after 12 noon, all the local rental car agencies were closed. The only place we could rent a car was at the Charlottesville airport; someone (can't remember his name - great guy!)drove us in the Brown van to the airport!! Unbelievable service. Via e-mail, Leslee kept in touch with us about what was being done with the Prius. She also made it possible for us to be able to drive it back to Suffolk the day we flew back into the airport. I am 59 years old. I've never experienced such warm, friendly, helpful service from any car dealership any where. Amazing. As I told Leslee, when we buy our next car, it will be from her! Sallie Sebrell More

This was the best experience We have ever had in searching for and getting a new vehicle. We have purchased over 50 vehicles in our past. Leslee Parsons really listened to us and could answer all ou searching for and getting a new vehicle. We have purchased over 50 vehicles in our past. Leslee Parsons really listened to us and could answer all our million questions. We started out looking for a Pruis. We thought this was what we wanted. Well this very patient, very well informed, caring and professional sales person went well beyond call of duty in working with us. I then changed to Corolla. The process was simple in getting best price. NOt the usual games played. Yes, we all know these!! I felt no pressure, she just gave us the information we needed to choose the correct vehicle. This morning I changed my (our) mind and started all over,, but a Camry this time. We felt like all the employees at Brown Toyota didn't just look at us for a sale, but took extra effort to listen to us and what ours needs are. I wanted to spend as little as I could get and get better gas mileage. We now have a brand new Camry!! So, The price was right, Customer service like the old days, what else could person ask for.. More

The process of buying a car was great, Terry never pushed me into anything i didnt want to do and was very pleasant in the process, and thats also considering that my dad tried to push his buttons and play t me into anything i didnt want to do and was very pleasant in the process, and thats also considering that my dad tried to push his buttons and play the "game". We got a great deal on the car without a single eye roll or an attitude. I even managed to hold him up at the dealership past the open hours. Unfortunately its the financial department that gave me problems, nothing that could have not been resolved, just took some extra time and work on my end that should have been taken care of by the financial department in the first place. More

Overall, we enjoyed our experience at Brown Toyota. We found ourselves needing a new car, and given that fact, they made the process painless. They worked with us, even so far as getting our trade in for found ourselves needing a new car, and given that fact, they made the process painless. They worked with us, even so far as getting our trade in for us from the mechanic. Neal was not overly aggressive, which fit our needs perfectly. He was genuine, kind, and fair. I was very impressed with him, and would recommend him highly. More