Flow Toyota of Charlottesville

My experience with Brown Toyota was seamless and enjoyable. They were able to schedule an appointment for me via telephone within a day of calling; the employees I dealt with were all knowledgeable enjoyable. They were able to schedule an appointment for me via telephone within a day of calling; the employees I dealt with were all knowledgeable and courteous, and a convenient shuttle was provided to my workplace. The service dept. called me pretty much exactly when they said it would be ready, and I was only charged for the work I requested done. They even caught a few open manufacturer recall items and took care of them while they had the vehicle. Couldn't ask for more from a dealer service center. More

This was my first visit to Brown's Toyota. It was to address a manufacturer recall to replace a harness part of the airbag restraint system. The employees were professional, efficient and courteous in t address a manufacturer recall to replace a harness part of the airbag restraint system. The employees were professional, efficient and courteous in their performance of their job, and I felt well served during my visit to have my vehicle repaired. I recommend this dealership based on this experience with them. More

I essentially worked out the price ahead of time with Milo the internet sales manager, but wanted to pick up the vehicle late in the day on a Friday. I live over an hour away, so on the way I called for Milo the internet sales manager, but wanted to pick up the vehicle late in the day on a Friday. I live over an hour away, so on the way I called for the sales manager who was out at the time. Del Baramki answered the phone and immediately started helping me in any way he could. Even though I showed up at 4:45pm on a Friday, Del and EVERYBODY at Brown Toyota bent over backwards to help get the transaction done as quickly and easily as possible. After being there for only a few minutes I felt like I had known all of them for a long time. We quickly worked out a fair deal on my trade-in. They trusted me and I trusted them. This was the best new car buying experience I've ever had, and I would not hesitate to go back. More

We were in a most stressful situation and everyone on the staff at Brown Toyota went out of their way to be helpful, particularly Tom, Shannon, Rachel, and the receptionist. staff at Brown Toyota went out of their way to be helpful, particularly Tom, Shannon, Rachel, and the receptionist. More

Having lost my husband 3 years ago, it is very important that I feel comfortable when taking my car in for any service, etc.. The employees at Brown have been very helpful & gone out of their way when I ha that I feel comfortable when taking my car in for any service, etc.. The employees at Brown have been very helpful & gone out of their way when I have brought the car in for recalls & various other services. I have chosen Brown over several local's in Louisa for that reason. Alexander & Miguel were especially helpful this past visit on May 1st. I would recommend this dealer to anyone. Mary Ellen Gargus More

Made appt., no problem. Dropped off car the night before for inspection and 3 different recall work fixes (Prius), they made appt. time so they had all parts for the work. They finished by 2pm and I talked for inspection and 3 different recall work fixes (Prius), they made appt. time so they had all parts for the work. They finished by 2pm and I talked to one of their pick-up drivers to get me at home, he was there in 10 minutes. Got to dealership in 10 minutes, picked up the paperwork and key at register (inspection and recall work was no charge), got in my car and left, no problems. I have to commend these guys for being very professional in their work and timing and communication, they are upfront about most everything, which I can appreciate. More

Charlie originally called to have me come in to trade my car. Charlie was extremely personable on the phone and the first reason I came into Brown Toyota. Then Del Baramki greeted us and provided excellent car. Charlie was extremely personable on the phone and the first reason I came into Brown Toyota. Then Del Baramki greeted us and provided excellent service from start to finish. I got the car that I wanted and Del made sure that I drove away in time to make a client meeting. He also brought my husband and lunch while we were waiting. Very classy move. I would highly recommend Brown Automotive group and specifically the service at Brown Toyota! More

When we entered the dealership, nobody came to greet us. Some employees were standing around --from the parts department?--but they made no move to get help for us and just kept on talking among themselves. Some employees were standing around --from the parts department?--but they made no move to get help for us and just kept on talking among themselves. We had to call out to get a salesperson. The one we eventually found had only been there a week and seemed more focused on getting a sale than on meeting our needs. He did no tinspire trust. For example, he opened the trunk and declared it very spacious, even though we were looking at a hybrid whose trunk size was lessened, considerably, by the battery packs. We ended up going to a different dealership and buying from them. Apparently others have done likewise. More

We drove the 8 hours round trip from NC to Charlottesville, VA to get the good deal on our new 2012 Prius plug in. These were not sold or available in our state. The advertised deal on the In Charlottesville, VA to get the good deal on our new 2012 Prius plug in. These were not sold or available in our state. The advertised deal on the Internet was super and this dealership honored the deal. and had it ready when we arrived. The folks at Brown had a great attitude , which is wonderful for Christmas shopping. More