Flow Toyota of Charlottesville

Frances was very nice to work with on the internet. She worked hard to find the car we wanted at the best price . We contacted six dealers in our area and she is the reason we purchased from Brown. Del wa worked hard to find the car we wanted at the best price . We contacted six dealers in our area and she is the reason we purchased from Brown. Del was very good when explaining every thing about our new car. More

I brought my 2009 Lexus IS 250 to Brown Toyota because there is not a Lexus dealership in Charlottesville. I explicitly told them when they do all of the oil change and tire rotation to ONLY rotate my tir there is not a Lexus dealership in Charlottesville. I explicitly told them when they do all of the oil change and tire rotation to ONLY rotate my tires side to side - not front to back - because my vehicle's back tires are slightly larger than the front. The girl who was checking me in seemed confused, but the guy beside her assured me that their technicians would be aware of that - it did not get written down anywhere. I pick up the car later that day, and drive away, only to notice a really strange noise every time I turn around a corner. It sounds like the car is going to blow up. I call back really upset and the service girl (I do not remember her name) who I'd originally worked with was very sassy and when I brought the car in seemed to think I was blaming her. I was very frustrated because I did everything possible to make sure that the technicians were informed, but she didn't write it down, because the man beside her told her she didn't need to. It was not her fault - it was whoever was beside her's fault. I feel like I'd rather have it written down and it be redundant for the technicians than to risk them NOT knowing. Anyway, Jay Malone, the manager there, did a really good job of appeasing me. He gave me a 'voucher' for a free detailing, which I have yet to use, but intend to. More

I powered the Toyota Prius incorrectly while letting windows defrost in severe cold. As a result, the battery died. I tried to phone the service department but was unable to get through due to the volum windows defrost in severe cold. As a result, the battery died. I tried to phone the service department but was unable to get through due to the volume of calls. Instead, I was put through to sales- to Ms. Parsons. Ms. Parsons was willing to walk me through trying to restart my car- and had the patience of a saint. She was amazing. The assistance she has given me with my car problem- is like nothing I have ever seen before with a car dealership. She has gone above & beyond. The car did not start- she made sure I was able to get to work, and made sure the tow truck would be met-- and that there would be no problems with the hybrid car/special battery. I would highly & enthusiastically-recommend Brown Toyota/Leslie Parsons. Ms. Parsons has been remarkable. More

Both my wife and I were impressed with the staff at Brown Toyota. Especially sales person, Leslee Parsons and office manger, Shannon. Leslee reviewed the major features of the Toyota Camry, we finally purch Toyota. Especially sales person, Leslee Parsons and office manger, Shannon. Leslee reviewed the major features of the Toyota Camry, we finally purchased, with obvious knowledge. All questions we imposed were answered with in depth familiarity. The people we met throughout the facility were courteous, intelligent and had the ability to make us feel at home throughout our visit. More

Mr. Perkins was extremely helpful during my search and decision making process. He researched options and met with me twice. He was friendly, honest and gave much of his time. Excellent experience. decision making process. He researched options and met with me twice. He was friendly, honest and gave much of his time. Excellent experience. More

While the process of buying a new or used car can always be stressful, the employees at Brown Toyota went out of their way to make the process as managable as possible. I was satisfied with the value, serv be stressful, the employees at Brown Toyota went out of their way to make the process as managable as possible. I was satisfied with the value, service, and product provided and would recommend the dealer to future buyers. More

Enjoying my recently purchased 07 Toyota and the follow- up service on the brakes. The service dept. addressed the brake issue quickly and professionally. Thanks to Mr. James McAllister and Mr. Harold Howar up service on the brakes. The service dept. addressed the brake issue quickly and professionally. Thanks to Mr. James McAllister and Mr. Harold Howard in Sales. More

Compared to the other dealers that I visited today such as CarMax, I appreciated the professionalism and friendliness that I encountered at Brown Toyota. Particularly their consultant, Ryan, was patient an as CarMax, I appreciated the professionalism and friendliness that I encountered at Brown Toyota. Particularly their consultant, Ryan, was patient and open to my desire to reduce the price of the Camry that I came after. Their accounting service were very good since they worked with my bank and got half the APR that I could get before I stepped in. Great service too. Keep up with the good work! More

my experience at brown Toyota was very nice. this was my first time going there. I honestly was not looking to buy a new car at that time I was just looking. however my salesmen was very good at backing up first time going there. I honestly was not looking to buy a new car at that time I was just looking. however my salesmen was very good at backing up what we discussed on the phone. I told him I had no money to put down and he made it happen his name is ryan taylor and he worked very hard for me in meeting my needs and keeping his word. I would highly recommend him to anyone looking to buy a car or trade in one.....thank you to the whole staff that helped me but especially ryan for being so patient and still offering your help in any way even after I have driven off the lot. thank you,signay baugh More

Axel went beyond the call if duty to get a veteran in a dependable vehicle but THEY WOULD NOT GVE SPOILER that was kind of a let down since it is my first car :( you should still be allowed to add accessor dependable vehicle but THEY WOULD NOT GVE SPOILER that was kind of a let down since it is my first car :( you should still be allowed to add accessories if it is within 30 days but they are good ppl More