Flow Toyota of Charlottesville

It’s not Browns anymore. You won’t love the service. I was a devotee of Brown’s service. They were great. Always trusted them. Since Umansky bought it watch out. Upselling heaven. All of a sudden you nee I was a devotee of Brown’s service. They were great. Always trusted them. Since Umansky bought it watch out. Upselling heaven. All of a sudden you need AC filters, radiator flushes, with just an inspection. My son had his Tacoma inspected and they refused to pass it without hundreds of dollars of brake work. He just had it serviced 2 months ago at another dealer who said brakes were fine. It’s a shame. Browns was so good. I was about to trade in my Prius for a new one and even trade in my Ford truck for a Tundra just so I could get it serviced by Browns. They were that good. Not Umansky. They are not to be trusted. I’ll be buying my new vehicles elsewhere. Stay far far away. More

New RAV4 I enjoyed working with Leslee Parsons, who not only explains very clearly the processes involved in buying a car, she also does a great job explaining I enjoyed working with Leslee Parsons, who not only explains very clearly the processes involved in buying a car, she also does a great job explaining the car and all of its features very clearly. I had initially thought about buying a new Prius, but I am very happy with the new RAV4 I bought from Leslee. I highly recommend her. More

Very professional and friendly Jennifer Shipp provided Very professional and friendly service. Absolutely 5 stars and recommended. I came in for state inspection and revived very h Jennifer Shipp provided Very professional and friendly service. Absolutely 5 stars and recommended. I came in for state inspection and revived very happy service. Jennifer Shipp is the best. More

Love my new Prius I just bought a new 2017 Prius from this dealership. I had owned a 2005 Prius for 13 years and have loved having a Prius. The salesman, Buck, was wond I just bought a new 2017 Prius from this dealership. I had owned a 2005 Prius for 13 years and have loved having a Prius. The salesman, Buck, was wonderful to my husband and me. He was very personable and professional in helping us through the purchase process. His associate, JR, was very friendly and patient in helping set up the electronics (cell phone,etc.) in the car. Shannon was very nice, too. I loved working with Mike, setting up the finances. All in all, it was a great experience. I have dealt with Brown Toyota for 13 years in servicing my old Prius. I have always been impressed with their professionalism and friendliness. I hope the new owners will keep that culture going. More

Stressless Car Service One more appointment becomes quick and easy at Brown Toyota. Just check vehicle in; go to lounge; get coffee and a snack; and relax! Your service advi One more appointment becomes quick and easy at Brown Toyota. Just check vehicle in; go to lounge; get coffee and a snack; and relax! Your service advisor takes care of your car! More

Awesome! Leslee Parsons was superior!! From the minute I walked over to look at the car I was interested in and all the way through the entire process of purchasing it was a great experienc From the minute I walked over to look at the car I was interested in and all the way through the entire process of purchasing it was a great experience. Leslee did a great job and I will definitely recommend the dealership to everyone! More

Brown Toyota Shannon, Dustin, Mike Sidney and Neal Lobban. Easiest and smoothest car purchase I've had. There's no other reason to go anywhere else. A typical grin Shannon, Dustin, Mike Sidney and Neal Lobban. Easiest and smoothest car purchase I've had. There's no other reason to go anywhere else. A typical grinding experience made easy. More

Happy I've been very happy with the service from purchase to service. I will keep coming back to this dealership. I'll recommend to others. I've been very happy with the service from purchase to service. I will keep coming back to this dealership. I'll recommend to others. More

The worst service department I've ever had to deal with We were told by Russ that our vehicle's problem was to be covered under warranty. The next day he calls to say "your car is done but we were not able We were told by Russ that our vehicle's problem was to be covered under warranty. The next day he calls to say "your car is done but we were not able to cover it under warranty". So now at the price of over $400 our car is available for pick up. When we asked to speak to the service manager he was not available. Multiple phone calls later that were routed to voice mail, my husband leaves work early to talk to someone. The service writer was "unavailable" & the manager, Jay Malone, Jr, by the way, the owner's son, was extremely rude and condescending and refused to stand up for the customer despite his writer's error. Ok.... I get it, not covered, but how about common customer service, do the right thing. Treat your customers better, respectfully is not too much to expect. I would never recommend this service department to anyone. More

Great Service They were really easy to deal with. Everything went really smooth and everyone there has been really nice. I highly recommend them to anyone in the They were really easy to deal with. Everything went really smooth and everyone there has been really nice. I highly recommend them to anyone in the area. More