Flow Toyota of Charlottesville

Scheduling nightmare My daughter is in grad school here and has a 2018 Corolla iM, which she loves and which we leased from Page Toyota in Southfield, MI., a GREAT dealers My daughter is in grad school here and has a 2018 Corolla iM, which she loves and which we leased from Page Toyota in Southfield, MI., a GREAT dealership on all levels. But, here at Umansky whenever I've tried to call them to schedule a service, I have always had to leave a message. My daughter also complained of having the same problem. Once, I was so fed up with not being able to talk to someone in service, I called the sales dept. and apologetically asked the salesperson to help me to reach the service dept. Rick (sales person) couldn't have been nicer or more helpful. He took care of me and I was able to bring the car in the next day! I'm very grateful to Rick. He invited me to call him anytime if I needed assistance, but I know he's busy and connecting me with the service dept. is not his job! I'm not used to having so much trouble reaching the service dept. of a Toyota dealership. I've dealt with three good or great ones in Michigan and one in Columbus, OH. when we lived there for a few yrs. I don't think the Toyota executives would be at all pleased with this!!! More

Warranty Work Turned into a Visit to the Body Shop I recently brought my vehicle in for warranty work on the air conditioning and headlights and spoke directly to Jim, the service manager, about the is I recently brought my vehicle in for warranty work on the air conditioning and headlights and spoke directly to Jim, the service manager, about the issues I was having and showed him what was wrong so that there weren't any questions when the mechanics got to it. He assured me that he would make sure there were not issues. I then received a call where the service department was trying to get out of doing the work by telling me it was normal on every new truck like mine and I could pick my vehicle up. I then went over to the sales department to see for myself. It was not like that at all. I spoke with Jim again and he said he'd get it fixed. When I went to pick up my vehicle I found that they had damaged it in doing the work. They scratched the front bumper badly and cracked my new headlight and wanted to return it to me that way. I then reached out to the service director, Mark Goyne, to see how we could rectify this. He apologized and assured me he would fix the issue but it would have to go to another body shop to do the work the right way and he promised he would call me right back with a date and plan to get it fixed after scheduling an appointment that they never spoke to me about. He never returned my call. I obliged and brought my vehicle back in and to my surprise they had never actually made me an appointment. In fact, the service manager, Jim, ducked and hid from me the entire time I was there even after asking to speak with him. He was literally sitting across the service department on his phone. The service by the service department is appalling on all levels except for the woman that works with loaner vehicles. I would highly advise against using this service department as I personally know that they will lie directly to you to avoid doing work and are not capable of doing work they claim they can. The only upside to this review is for Masters Auto Body who did nice work cleaning up the mistakes that Umansky Toyota made. More

Finance Department and Their Lack of Communication Purchased a Prius here in August 2019. Let me preface this review by stating that the sales department and salespeople were great. Low pressure and Purchased a Prius here in August 2019. Let me preface this review by stating that the sales department and salespeople were great. Low pressure and will receive no backlash or accountability for any of the issues I have experience over the last 2 months. The finance department, headed by Mr. Sydney, shows a sheer lack of professionalism, business acumen, and customer oriented support that I have ever experienced when purchasing a vehicle. A concern arose from a drop in communication from the finance department and after multiple calls, emails, and texts (all documented for my records) received zero response. Finally got in touch with Mr. Sydney who has no concern for a customer complaint and blatantly ignores email requests, demands all communication go through his office in person, and brings ZERO resolve to a customer who spent close to $30k. After setting multiple deadlines for a resolve and providing snippets of documentation supporting my claim/concern, I was ignored, thus leaving me no choice but to voice my opinion on the practices conducted herein. This staff in finance needs a complete overhaul. Someone who considers themselves a "director" of any department should take a look in the mirror and realize who and what support his salary; his customers. Once the paperwork is signed, hope and pray that all goes well because after the sale support is non-existent. I won't say DON'T buy from here, because the salespeople need your business to support their families, but the back office should be ashamed of how a customer is treated, regardless of how much money is spent. If anyone would like to contact me, please reach out to the finance department and they can provide you my contact details and chain of communication that I have had over the past several months. More

Scam artists . Andrew Mahan was great to work with....Its the rest of his crone's you have to be aware of . I was working on a deal with Andrew when the used car sal Andrew Mahan was great to work with....Its the rest of his crone's you have to be aware of . I was working on a deal with Andrew when the used car sales manager who goes by the name of David Pool stuck his nose In he not only low balled my trade he wanted to steel It , the guy was rude and obnoxious I could write a whole page on this guy but Ill spare you the details , why I didn't get up and walk there and then I keep asking myself the same question , a word of warning avoid this David Pool like the plague . Anyway I agreed an OTD deal with the sales manager only to find out later they reneged on the deal and refuse to pay the sales tax , even though they sent me the plates, tags, and registration . There are plenty of other dealerships on Richmond rd In Charlottesville do your self a favor and buy from them . More