Flow Toyota of Charlottesville

Great place to buy a car Was able to find a car with the features I wanted within a week. Gave me a great price on the Prius Limited. Closing the deal was fast and efficient w Was able to find a car with the features I wanted within a week. Gave me a great price on the Prius Limited. Closing the deal was fast and efficient with no haggling over price. More

Service With Dale I always have Dale Jones service my vehicle. He is knowledgable and skilled with many years of experience. Work is always performed in a precise manne I always have Dale Jones service my vehicle. He is knowledgable and skilled with many years of experience. Work is always performed in a precise manner. My Service Advisor was Lindsey Butler. She was very efficient and responsive to my questions. She also replies to phone messages very promptly. Overall very professional which is unusual in these times. The work was performed quickly and properly, Thanks. Ken More

Service Great job making the appointment. Prompt service upon arrival. Work quickly done. Good price for the service performed. Everyone very friendly and Great job making the appointment. Prompt service upon arrival. Work quickly done. Good price for the service performed. Everyone very friendly and customer oriented. I would return. More

Everyone as very nice and helpful, work was done in a timely manner. The waiting area was very comfortable and it was very, very clean. timely manner. The waiting area was very comfortable and it was very, very clean. More

My tacoma was repaired in 40 minutes and the out the door amount was less than half of the estimated quoted price thanks umansky toyota amount was less than half of the estimated quoted price thanks umansky toyota More

Always get great service!!This is a great team and Always get great service!! This is a great team and always make me feel valued. I have issues with cost but that has nothi g to do with the amazi g s Always get great service!! This is a great team and always make me feel valued. I have issues with cost but that has nothi g to do with the amazi g service I have *always* received. More

Review We dealt through Trucar. Trevor was great to work with. I really don’t have any more to say so I will close when I reach 25 words. We dealt through Trucar. Trevor was great to work with. I really don’t have any more to say so I will close when I reach 25 words. More

excellent service on car The dealership's service department has gone through some "issues" over the past few years but is much improved, especially under the service manageme The dealership's service department has gone through some "issues" over the past few years but is much improved, especially under the service management of Jim McAllister. I was kept informed during the snowstorm of the status of the service on my car. Everything was done as expected and everyone I dealt with was very responsive and positive. More

Financial "errors" First, I have to say that the Toyota Prius is a fantastic car; I am a repeat buyer, and the new ones have great things going for it, including the opt First, I have to say that the Toyota Prius is a fantastic car; I am a repeat buyer, and the new ones have great things going for it, including the option for AWD. Travis did a good job "selling" me on something that I already wanted by demonstrating all the great features. All of that went well. It took quite a few email exchanges to negotiate a price and loan percentage; ultimately, I was satisfied, and we locked in, but when I went back to pick up the car, I ended up waiting for a very long time to close out with the financial person. I live across the mountain and wanted to drive home before dark, so I sat patiently through all the paperwork with the finance person, anxious to get on the road. The next day after sitting down to read through all of the paperwork, my husband discovered a discrepancy between the final offer made the day before and the amount on the paperwork of over 900.00, in the dealership's favor. After numerous calls and emails (and me suggesting that I would use social media to bash the dealership), the manager finally admitted days later that there was a discrepancy. It then took well over a week and more emails to get my money back. I'd like to think this was an "error," but I suspect this is standard practice; I'm guessing most people don't notice and don’t persist if they do. The "error" should have been acknowledged immediately after it was pointed out as the math was clear and articulated to the dealership, and the refund should have been immediate. Buy a Toyota, but check the paperwork. I'm guessing this wasn't the first time. More

Scheduling nightmare My daughter is in grad school here and has a 2018 Corolla iM, which she loves and which we leased from Page Toyota in Southfield, MI., a GREAT dealers My daughter is in grad school here and has a 2018 Corolla iM, which she loves and which we leased from Page Toyota in Southfield, MI., a GREAT dealership on all levels. But, here at Umansky whenever I've tried to call them to schedule a service, I have always had to leave a message. My daughter also complained of having the same problem. Once, I was so fed up with not being able to talk to someone in service, I called the sales dept. and apologetically asked the salesperson to help me to reach the service dept. Rick (sales person) couldn't have been nicer or more helpful. He took care of me and I was able to bring the car in the next day! I'm very grateful to Rick. He invited me to call him anytime if I needed assistance, but I know he's busy and connecting me with the service dept. is not his job! I'm not used to having so much trouble reaching the service dept. of a Toyota dealership. I've dealt with three good or great ones in Michigan and one in Columbus, OH. when we lived there for a few yrs. I don't think the Toyota executives would be at all pleased with this!!! More