Flow Toyota of Charlottesville

Polite with follow up questions and requests. Could do better with initial explanation of diagnosis future items to be serviced simplest by speaking a little slower over the phone. better with initial explanation of diagnosis future items to be serviced simplest by speaking a little slower over the phone. More

Shuttle Kim was a pleasure to ride with. Prompt and courteous. Reviewing shuttle service on Thursday July 2, 2020 from Glenmore in Keswick VA. Thank you Kim was a pleasure to ride with. Prompt and courteous. Reviewing shuttle service on Thursday July 2, 2020 from Glenmore in Keswick VA. Thank you More

I was surprise to see many of workers not wearing masks during the approximately two hours I was in the counter and the waiting hall. during the approximately two hours I was in the counter and the waiting hall. More

We have had three Toyotas. They Last for years with no problems. We take them regularly for service. The last twelve years have been to what is now Umansky Toyota in Charlottesville. Couldn’t be better! problems. We take them regularly for service. The last twelve years have been to what is now Umansky Toyota in Charlottesville. Couldn’t be better! More

Annie , the sales associate was very friendly and nice. She lacked attention to detail. Seemed rushed. Example, ordered the wrong part ( cross bar). Put the license on with wrong size screw and stripped th She lacked attention to detail. Seemed rushed. Example, ordered the wrong part ( cross bar). Put the license on with wrong size screw and stripped the nut. Asked that she notify us when the car was ready to be picked up. I called around 2pm. I was told the car was ready. I also called as we were driving over the mountain and told her we were on our way. When we arrived ,the car was not ready. We were referred to a very nice man to sign the paper work To purchase the car. He was very aggressive in pressuring us to purchase a very expensive warranty . When we refused , he became very matter of fact and no longer friendly. I felt like he just wanted us to get out of there and stop wasting his time. During the whole purchasing process , I had to talk with four different people. I would have rather talked with one person instead of having four people making the deal. More

Fast and courteous service I can always count on a great motoring experience at Umansky. The service is tops and the people are friendly. For my money there is no other place I can always count on a great motoring experience at Umansky. The service is tops and the people are friendly. For my money there is no other place I would rather take my Toyota! More

good service, nice staff Had to bring my 2013 Camry in for an oil change and mice in the engine compartment. They called to let us know what they found and sanitized everythi Had to bring my 2013 Camry in for an oil change and mice in the engine compartment. They called to let us know what they found and sanitized everything - much appreciated since it is nasty work. I love my Camry and the technicians keep it in good shape. More

Great Memorial Day We traveled from Ashland, Ohio and traded in our 2014 Mazda 2 for a 2018 Toyota Yaris LE. We were treated professionally and efficiently, given a goo We traveled from Ashland, Ohio and traded in our 2014 Mazda 2 for a 2018 Toyota Yaris LE. We were treated professionally and efficiently, given a good price on our trade-in, and all transactions were done in a pleasant and timely manner. Darin Jones introduced us to our new vehicle with patience, humor, and friendliness. More

Jim McAllister- simply outstanding!! Very sad he is no longer an associate!! At appointment time, approached service desk to ask question concerning side molding. Associate did not seem knowledgeable, longer an associate!! At appointment time, approached service desk to ask question concerning side molding. Associate did not seem knowledgeable, More

Quick, professional Appreciated the large waiting area, in keeping with anti-virus practices. I am not so sure that all the employees were following best practices in th Appreciated the large waiting area, in keeping with anti-virus practices. I am not so sure that all the employees were following best practices in this regard, and I am not sure what was done to clean any surfaces after servicing my car. I saw something on the door of the waiting room, but it would probably be more helpful if the protocol was more prominently posted or distributed. Also, my receipt lists the multi-point inspection, but never has more detail than that. what exactly are the multi-points? More