Flow Toyota of Charlottesville

Recall sequoia fuel pump. FYI I called for an appointment for fuel pump replacement due to recall and was told that they were doing those on July 23 which was 2-3 weeks in the futu I called for an appointment for fuel pump replacement due to recall and was told that they were doing those on July 23 which was 2-3 weeks in the future. My bad that I didn't call back to check that they had the part prior to dropping off the vehicle that AM. That afternoon I am told they don't have the part but will for sure have it in the AM so car is left overnight. I did request a call the next AM if they should not get the part and as you can guess no part arrives. Wasted lots of my time and gas. They offered to keep my vehicle over the weekend and give me a loaner which I turned down since I have no confidence in when the part will show. Poor due diligence on their part( no pun intended). Sort of surprised how good their reviews are. Could be someone dropped the ball in my case. More

Lindsey and Dale are the best! Always a good experience at Umansky when dealing with Lindsey Butler and Dale Jones. Very accommodating and professional. Service work always performe Always a good experience at Umansky when dealing with Lindsey Butler and Dale Jones. Very accommodating and professional. Service work always performed quickly and accurately. Thanks guys! More

service rep was efficient and responsive. Had a hard time getting the appointment for a wait, but was able to get it by stopping in to the dealership and speaking to Lindsey. She went out of h Had a hard time getting the appointment for a wait, but was able to get it by stopping in to the dealership and speaking to Lindsey. She went out of her way to make that happen and that reflects favorably on the dealership as a whole. More

If there was a way to give a 5 plus star rating these guys would deserve it. Always attentive to my requests and everything is accomplished in one trip. And efficiently!! Thank you. guys would deserve it. Always attentive to my requests and everything is accomplished in one trip. And efficiently!! Thank you. More

Service Review Came in for 62,500 mile service. This was mainly tire rotation. The rotation was performed in a timely manner and after paying a very reasonable price Came in for 62,500 mile service. This was mainly tire rotation. The rotation was performed in a timely manner and after paying a very reasonable price for the service, I was on my way. More

Oil Change Special Great special and good service to go along with it. I couldn’t even buy the oil at that price. Service was started on time and completed in a timely Great special and good service to go along with it. I couldn’t even buy the oil at that price. Service was started on time and completed in a timely manner. Staff was courteous and efficient. Virus precautions were in line with government mandates. More

If i could give this place 0 stars i would. Spoke with chris santos via phone a few days prior to my "appointment". Was told to arrive by noon today. We get there and instead of being greeted by staff we chris santos via phone a few days prior to my "appointment". Was told to arrive by noon today. We get there and instead of being greeted by staff we were left looking around like we were in the wrong place. Finally the front desk person told us he would be with us shortly. Shortly was an hour later, all while no other dealers offered us help or anything. I noticed that when other customers of a different color came in, the dealers would jump up to greet and help them. When it came time to talk numbers and paperwork, chris not only didnt provide me with any numbers or official documents, instead just turned in all that he had and we waited another 2 hours. The financial manager came up to me with tags and said everything was taken care of. I was taken aback as i had not been notified of any financial doings and nothing was run by me. I asked the dealer what the monthly payment would be, it was totally out of my budget. At this time i alerted him that chris had not notified me of anything and that i would decline their services. He told me to wait and he would bring chris back over. Neither him nor chris returned, so i went to find him. He looked shocked when i told him that i would be declining to work with him further. Whole timeframe at umansky was horrible. Felt out of place, and almost jipped of my money and possibly my car. Stay away. More

Just fine; very smooth Came for State Inspection; shuttle with Kim was prompt and courteous. Notified of headlight problem - repairs made. Total cost reasonable. Left Taco Came for State Inspection; shuttle with Kim was prompt and courteous. Notified of headlight problem - repairs made. Total cost reasonable. Left Tacoma overnight. Called Kim who came promptly. Had a fun conversation about the olde days in Charlottesville. Well done all around. More

I absolutely adore this dealership. Never an issue getting in for an appointment. Happy with solutions to my service issues. Thanks again for being there. getting in for an appointment. Happy with solutions to my service issues. Thanks again for being there. More

VA State Safety Inspection I didn't expect a no charge for the VA State Safety Inspection. This was all I needed this time, as it was overdue by a week. Made an appointment to I didn't expect a no charge for the VA State Safety Inspection. This was all I needed this time, as it was overdue by a week. Made an appointment to wait; waited a little over an hr., but, was pleasantly surprised when my keys were returned & was told, "no charge". I said thank you & off I went, pleasantly pleased. Thank you! Ben Stoppe More